IM Details and Shop Location
IM Details and Shop Location
-
Implementation Manager:
- Dominic Orrell
- Duncan Smith
- Irfan Vohra
- Jaz Salhotra
- John Campbell
- Oliver Whitney
- Daniel Prior
- Jon Ballantyne
- Layla Zaghlul
-
Location
-
Photo of shop front:
Key Dates and Information
Key Dates and Information
-
Store Name:
-
Last day of trade:
-
Store Number:
-
Final stock delivery:
-
Stock collection:
-
Shop Fit Starts:
-
First Day of Handover:
-
Store Opens:
Checklist
Customer Information
-
Have customers that have any goods in the store that need collecting been notified of the day store is closed, this would include: Repairs, Clone Phone replacements and Software updates handsets?<br>Action: Immediately.
General Stock Instructions
-
Stock Collection
-
Stores will be receiving 30x flat packed boxes, seals and clear plastic bags approx. 1 week before their close date. Stores are to write on the outer box their store name and number so we know where it’s come from. Collection will be made in the morning of the date stated on the KDR, and often this will be first thing due to parking restrictions, so please ensure you are present and ensure stock is ready to be collected.
-
Handsets
-
All handset stock is returned to the warehouse via normal returns process. You will need to move the stock to RA first and then book out to warehouse. DO NOT book out to R998. <br>Non-pristine stock should be placed in a separate tote and marked as "Non-Pristine".<br>No stock can be retained by the store under any circumstance.
-
SIM's & Dummy Handsets
-
SIM stock can be zero counted and returned to warehouse packaged up as “for disposal/recycling” <br>Dummy Handsets can be placed in the same tote as the SIMs.<br>No stock can be retained by the store under any circumstance (except Dummy handsets).
-
Accessories
-
Same process as for handsets - All accessory stock is returned to the warehouse. You will need to move the stock to RA first and then book out through RA. DO NOT book out to R998 under any circumstance. <br>Non-pristine stock should be placed in a separate tote and marked as "Non-Pristine".<br>No stock can be retained by the store under any circumstance.<br> <br>
-
Demos & Loan Phones
-
These stores can keep their loan phones & demo equipment. All of this stock will need to be moved into the loan in location (1002) on the old store code. To remove the stock from the old store code the Care Write off process must be used. The Demo and loan stock will then need to be written onto the franchise store code using the care replacement process.
-
General
-
Stock portal will be turned off after 2 days.<br>A full stock count must be zero counted after all stock movements are complete, any variances will need to be investigated.<br>Store must email their implementation Manager and stock integrity to confirm once all stock actions are complete.
-
Collect in Store
-
All Collect in Store items should be returned with stock as Franchise stores currently does not support Collect in Store. The Collect in Store option for your store will be switched off two weeks prior.
-
Stock Delivery
-
Stores will be receiving new stock which should be booked in through SAP using your new store code (any issues with logging into SAP should be reported to your Implementation Manager). All stock deliveries are on pre 10am, so if it doesn't arrive please report to your Implementation Manager immediately. When stock arrives, check off manually and lock away in stock room, old stock should be segregated ready to be bagged up prior to collection. Please clean shelves prior to stock arriving.
Repair Handsets
-
Segregate all repairs that relate to the old store code as these will need to continue to be managed on the system under the old store code. BRIEF YOUR ENTIRE TEAM OF THESE DETAILS AND ENSURE THEY ARE CLEAR ON THIS PROCESS.
Manual Trading
-
Ensure all manual trading equipment and CIF pads per network and Manual Receipts and order additional pads if required.
-
Replace old plates for the imprinter with new ones (Franchisee will have these). Please put old plates into Confidential Waste bag and follow Confidential Waste process.
Banking Equipment
-
Collect all your excess banking equipment including banking books, red Post Office bags etc and place these into Confidential Waste.
-
Ensure you only leave out enough banking equipment to last until the last trading day.
HR & Store Files
-
Confirm with RM TUPE is complete. Action: Immediately.
-
Ensure all HR files are handed over and are up to date.
-
Any ‘BEST’ points redeemed as these will not be redeemable once the store transfers.
-
Ensure all Store files are up to date (e.g.: Daily, Security, Health and Safety).
-
Ensure Demo Equipment Log is up to date and store has enough Demo SIMs.
-
Check outstanding issues with Facilities or IS Helpdesk are logged and chase up lead times.
VM & POS
-
Ahead of your handover the POS team will send you a poster to place in your window on the day your store will be closed. If the poster has not arrived the week before your handover, raise this with your Implementation Manager.
-
Ensure you have all correct POS (including backing cards), Fixtures and Fittings, Live devices and dummy handsets displayed on the shop floor as per the VM Guide. If you are missing anything order through the normal channels. Action: Immediately.
-
Ensure all price tickets are present and correct.
-
If you have an abundance of old POS please work extra hard to ensure this is cleared before your handover date. If this is not possible please contact the Facilities Helpdesk and arrange an adhoc waste collection. Action: Immediately.
Back Office & Store Standards
-
Check Kitchen/Toilets are operational: toilet, sink and taps, toilet roll holder, doors close locks fitted, signage on doors, hand dryer, hot water, Fridge, Kettle, Microwave, Breakfast Bar, Kitchen Table.
-
Check First Aid kit is present.
-
Check Filing Cabinets are present.
-
Insurance certificate to be replaced on Health and Safety board (Franchisee to provide).
-
Footfall counter working and sending information to IPSOS.
-
All lights working and tested.
-
Doors have kick plates, door stops, door closers where applicable.
-
Induction hearing loop fitted and operational and in correct location with signage present.
-
Check manifestations (frosted particles on window) are present and correct height.
Daily Paperwork / Archiving under 12 months
-
Archiving up to date and only remain in store as per policy.
Confidential Waste
-
Prepare all your confidential waste as per usual procedure. This can be done before the last trading day.
-
Log all confidential waste on the Iron Mountain website as per usual procedure. This can be done before the last trading day.
-
Arrange via Workplace Helpdesk to collect your confidential waste.
-
If this is not collected prior to handover, contact your Implementation Manager immediately.
IT Re-build
-
Log-Ins and Mailbox
-
Franchisee receives new store log-ins for all staff members. Ensure each and every staff member tests each and every one of their log-ins as well as mailbox for store.
-
E-Pay Machine
-
Leave these on site, they will be collected by Protech. New E-Pay machines and maximum available credit will be arranged by Franchisee.
-
Tills, Printers etc
-
Tills will be re-built and printers configured.
-
Back Office PC
-
Your back office PC will be re-built. You need to back up any files that need to be retained.
-
Manager (TMUK) Laptop
-
This will be removed. You need to back up any files that need to be retained.
-
Training Laptops
-
These will be removed. You need to back up any files that need to be retained.
Final Check Off
Final Check Off
-
Refit Notice
-
Has the poster been placed up in the window?
-
Please attach photo:
-
Transfer Day
-
Bank all monies from the last trading day. (Including your float money)
-
Do not leave any floats in the tills drawers on the sales floor, you will need to secure your existing floats within the safe unless you are told different. Please ensure the float money is placed in a normal banking bag and fill out a banking slip detailing the closing float in total. Please write on the slip that this is you closing float money for Compliance purposes. This must then be stored in your safe and please write over the front of the bag that this is your closing floats so that this doesn't get banked in error.
-
Banking will be collected by the Post Office via a request from an Implementation Manager. Please e-mail your Compliance and Loss Prevention Manager to let them know this has been collected.
-
If you have any questions around your floats, please pick this up with your Implementation Manager.
-
Archiving & Confidential Waste
-
Has all outstanding store archiving paperwork been collected?
-
Confidential waste collection has taken place and there is no confidential waste left in the Store.
-
If not, has this been escalated to the Implementation Manager?
-
Protech
-
Check ADSL Lines working.
-
BT Dect handsets installed and "bump" tested. (Landlines - Ex-TMUK stores only).
-
Check AV Wi-Fi, E-Learning Wi-Fi and EE Demo Wi-Fi working.
-
Copy and Keep machine connectivity (store staff to test functionality).
-
Software Update Laptop connectivity (store staff to test functionality).
-
E-pay devices removed and new E-pay devices installed.
-
Fujitsu
-
Re-build of Tills & Receipt printers -<br>Receipts should print with Franchisee's details as follows "An EE Limited franchise owned and operated under franchise by (company name)". You will also need to check the VAT Number is correct and the store telephone number is correct.
-
Printers - <br>All printers working and location to print correct.
-
Re-build of Back office PC and Printer/Fax/scan to Email configured and working.
-
Manager's laptop and Training laptops removed.
-
All new log-ins, for each member of staff, and mailbox tested.
-
Handed over to Franchisee
-
Front door keys
-
Alarm fobs
-
Locker keys
-
Any other keys required to grant access to BOH rooms
-
Back door keys where applicable
-
Repair tower keys
-
Email Confirmation - Sent to Regional Manager, CLPA, Stock Integrity and Implementation Manager.
-
Email to be sent to the above distribution list to confirm actions are completed:<br> 1) Banking collection has been completed. 2) Stock has been collected via UK Mail. 3) All Stock actions have been completed and your stock file managed accordingly.<br><br>All of the above should be completed and confirmed on transfer day. If anything is not complete or looks to be delayed, you must inform your Implementation Manager immediately.
-
Handover/walk through with Franchisee
-
Tour of store : Shop Floor, Stock Room, Back Office, out of use areas. Local Area including Shopping Centre/ Town Centre.
-
CCTV demo and test. If store's CCTV is managed centrally (e.g.: Ex-TMUK) you will need to contact Central Security.
-
Check and update contact details with Central Security.
-
Change/check safe codes.
-
Snag list completed and timelines established on all snags.
-
H&S Fire Signage illuminated and in correct locations (Franchisee accountable for compliance).
-
Fire extinguishers located to plan, wall mounted with signs (Franchisee accountable for compliance).
-
Fuse box location, fire alarm and emergency lights test.
-
Fujitsu: Full test handover document completed and signed off.
-
EE Registered office sticker in window removed to be replaced with Franchisee version as per guide.
-
Please attach a photo:
-
Handover keys and "show how" locking up and setting alarm system.
-
Take pictures throughout store (pictures of store, any snags and meter readings).
-
Shop Floor: (take a photo from each corner)
-
Back Office: (take a photo from each corner)
-
Water Meter:
-
Electric Meter:
-
Snags: (add as many useful images to outline any snags)
Final Sign Off
-
Manager
-
Managers Signature:
-
Franchisee
-
Franchisee Signature:
-
Implementation Manager
-
Implementation Managers Signature:
