FRANCHISEE BUSINESS REVIEW. V 1.5

• FSE Name:

• Territory:

• Field Visit Number.

• Conducted on

  Date
• Location
  Address

• Prepared by

AREA VEHICLE

• Has the Franchisee read and understood PRO016 (Vehicle setup and emergency procedures) ?

  Yes

  No

• Explanation

• Date to rectify

  Date

• Does the vehicle have a cargo barrier? Not applicable to dual cab utilities.

  Yes

  No

  NA

• Explanation

• Date to rectify

  Date

• Is the vehicle clean and tidy?

  Yes

  No

• Explanation

• Is everything in the vehicle properly secured?

  Yes

  No

• Explanation

• Date to rectify

  Date

• Is the sign writing in good condition?

  Yes

  No

• Explanation

• Date to rectify

  Date

• Is there a suitable fire extinguisher in the vehicle and has it been properly maintained?

  Yes

  No

• Explanation

• Date to rectify

  Date

• Provide photo evidence

  Media

• Is there a fully stocked and suitable First Aid Kit? ( equivalent to the one for use on a construction site)?

  Yes

  No

• Explanation

• Date to rectify

  Date

• Provide photo evidence

  Media

• Is a register maintained of items updated in the First Aid Kit?

  Yes

  No

• Are there traffic management devices in the vehicle - witches hats and bollards?

  Yes

  No

• Explanation

• Date to rectify

  Date

• Are there flashing lights in the vehicle (only as per site specific requirements)?

  Yes

  No

  N/A

• Explanation

• Does the Franchisee have suitable and sufficient tools to perform required tasks?

  Yes

  No

• Explanation

• Date to rectify

  Date

• Is there a stock of equipment for repairs?

  Yes

  No

  NA

• Explanation

• Date to rectify

  Date

• Is there a suitable work area in the vehicle ?

  Yes

  No

  NA

• Explanation

• Date to rectify

  Date

• Explanation

• Does the Franchisee have a clean uniform where required (appropriate for client) ?

  Yes

  No

• Explanation

• Does the Franchisee have a current drivers licence?

  Yes

  No

• Explanation

• Date to rectify

  Date

• provide photo evidence

  Media

• Are the Franchisee's manuals current? (Electronic format ok if accessible on the day via laptop or tablet)

  Yes

  No

• Explanation

• Date to rectify

  Date

• Are the service requirements for the vehicle up to date?

  Yes

  No

• Explanation

• COMMENTS

UNIFORM

• Is the Franchisee in complete uniform ? (Current design and cotton drill style shorts or pants)

  Yes

  No

• Explanation

• Date to rectify

  Date

• Is the uniform in good condition?

  Yes

  No

• Date to rectify

  Date

• Are the boots clean?

  Yes

  No

• COMMENTS

PERSONAL PROTECTIVE EQUIPMENT (PPE)

• Helmet?<br>

  Yes

  No

• Date to rectify

  Date

• Steel capped boots for construction sites?

  Yes

  No

• Date to rectify

  Date

• Hi-Visibility Safety Vest or shirt?

  Yes

  No

• Date to rectify

  Date

• Safety Glasses Available ?

  Yes

  No

• Date to rectify

  Date

• Hearing Protection Available ?

  Yes

  No

• Date to rectify

  Date

• Does the Franchisee use electrical grade gloves or a 10 milliamp RCD when leakage testing?

  Yes

  No

• Date to rectify

  Date

• COMMENTS

PRINTED STATIONERY AND REFERENCE MATERIAL

• Copy of relevant standards (based on services provided)

FIRE

• AS 1851:2012 (Australia only)

  Yes

  No

  NA

• Date to rectify

  Date

• AS 2444:2001 (Australia only)

  Yes

  No

  NA

• Date to rectify

  Date

• AS/NZ 1841.1:2007

  Yes

  No

• Date to rectify

  Date

• AS 2441:2005 (Australia only)

  Yes

  No

  NA

• Date to rectify

  Date

• NZS 4503:2005 (NZS only)

  Yes

  No

  NA

• Date to rectify

  Date

TEST & TAG

• AS/NZS 3760:2010

  Yes

  No

• Date to rectify

  Date

• AS/NZS 3012:2010

  Yes

  No

• Date to rectify

  Date

EMERGENCY & EXIT LIGHTS

• AS/NZS 2293.2:1995

  Yes

  No

• Date to rectify

  Date

• AS/2293.3:2005 (Australia only)

  Yes

  No

  NA

• Date to rectify

  Date

• Business Cards ?

  Yes

  No

• Pamphlets ?

  Yes

  No

• Are the invoices in an approved format and do they include term of trade ?

  Yes

  No

• Date to rectify

  Date

• Best Practices in Test & Tagging of Electrical Equipment to AS/NZS 3760

  Yes

  No

• Date to rectify

  Date

• Has the Franchisee tailored their brag book to contain relevant certificates eg: fire competency

  Yes

  No

• Date to rectify

  Date

• Provide photo evidence

  Media

• Carry a stock of stubby holders and other promotional material ?

  Yes

  No

• COMMENTS

TECHNICAL

• IS THE FRANCHISEE'S EQUIPMENT CALIBRATED ?

• PAT

  Yes

  No

• Date to rectify

  Date

• Provide photo evidence

  Media

• RCD Tester (if separate - not included in new tester)

  Yes

  No

• Date to rectify

  Date

• Provide photo evidence

  Media

• EFLI Tester

  Yes

  No

• Date to rectify

  Date

• Provide photo evidence

  Media

• HIOKI Clamp meter

  Yes

  No

• Date to rectify

  Date

• Provide photo evidence

  Media

• Spare PAT and Equipment

  Yes

  No

  NA

• Date to rectify

  Date

• Provide photo evidence

  Media

• Does the Franchisee have a current logbook of their equipment ?

  Yes

  No

• Date to rectify

  Date

• Has the Franchisee provided you with a current certificate of the results of the online technical quiz ? <br>(Results required to be greater than 80%)

  Yes

  No

• Date to rectify

  Date

• Yes

  No

  N/A

• Provide photo evidence

  Media

• Franchisor to review Franchisee technical knowledge - (Refer to TRA180).<br>

  Yes

  No

• Date to rectify

  Date

• Can the Franchisee talk through the process of testing emergency and exit light? (Including filling out the log book)?

  Yes

  No

  N/A

• Can the Franchisee talk through testing of portable fire units for all levels of services according to the applicable standards?

  Yes

  No

  N/A

• COMMENTS

TESTING

• Review sample of PATGuard reports to determine that the Franchisee:

• Does the FSE perform an Earth Resistance or EFLI on all GPOs the tester is plugged into and record the results in the Asset Data Log ?

  Yes

  No

• The Franchisee selects the correct tests?

  Yes

  No

• Leakage test are conducted where required ?

  Yes

  No

• Reports are accurate ?

  Yes

  No

• Correct reports are being generated ?

  Yes

  No

• Does the Franchisee take due time to complete the test process (for example, you should notice different leakage results on monitors)

  Yes

  No

• Are the emergency and exit log books being filled out correctly? (If held in vehicle and service provided)

  Yes

  No

  NA

• Explanation

• Date to rectify

  Date

• Does the Franchisee set up in a practical way ?

  Yes

  No

• Explanation

• Are visual inspections carried out with due diligence ?

  Yes

  No

• Explanation

• Are repairs performed in a timely manner ?

  Yes

  No

  NA

• Explanation

• Is the Franchisee capable of explaining the Tests we perform ? <br>Refer review of knowledge above.

  Yes

  No

• Explanation

• Date to rectify

  Date

• Does the Franchisee invoice within our guidelines ?

  Yes

  No

• Explanation

• Does the Franchisee offer a leakage test on 3 phase equipment ? If so do they have the required equipment ?

  Yes

  No

  NA

• Explanation

• Date to rectify

  Date

• Does the Franchisee have all the required testing equipment ?

  Yes

  No

• Explanation

• Date to rectify

  Date

• Does the Franchisee use only authorised testing equipment ?

  Yes

  No

• Explanation

• Date to rectify

  Date

• Is the Franchisee's data being backed up?

  Yes

  No

• COMMENTS

WORK PRACTICES

• Does the Franchisee except credit card payments ?

  Yes

  No

• Does the Franchisee support preferred suppliers ? ( Refer to the intranet for a complete list of preferred suppliers)

  Yes

  No

• Explanation

• Does the Franchisee update Jim's On-line for pickups ?

  Yes

  No

• Does the Franchisee use our standard documents as a basis for their advertising and marketing information ?

  Yes

  No

• Does the Franchisee ensure they ( or preferably another party) proof read all marketing material and correspondence ?

  Yes

  No

• Is the Franchisee's phone message appropriate ? Are there two separate messages - one for unavailable and one if on another call ?

  Yes

  No

• Explanation

• Date to rectify

  Date

• Does the Franchisee answer their phone appropriately ?

  Yes

  No

• Explanation

• Date to rectify

  Date

• Is the fire extinguisher of the correct type (with hose)

  Yes

  No

  N/A

• Please provide photo evidence

  Media

• Is the fire extinguisher maintained to the relevant standard?

  Yes

  No

  N/A

• Is the Franchisee providing any Fire or Exit light services to any customers?

  Yes

  No

  N/A

• Please provide evidence of qualifications

  Media

• COMMENTS

PARTICIPATION - DOES THE FRANCHISEE

• Accept proactive calls?

  Yes

  No

• Explanation

• Accept site visits?

  Yes

  No

• Explanation

• Attend regular breakfast and/or regional meetings?

  Yes

  No

• Explanation

• Provide constructive feedback in accordance with our culture ?

  Yes

  No

• Explanation

• COMMENTS

EMPLOYEES-IF THE FRANCHISEE HAS EMPLOYEES

• Does the Franchisee have Employees please Tick

• Does the Franchisee ensure the employee logs onto the intranet on at least a weekly basis?

  Yes

  No

• Does the Franchisee's employee(s) have a current first aid certificate ?

  Yes

  No

• Does the Franchisee require the employee to attend meetings?

  Yes

  No

• Does the Franchisee consult with their employee on WHS/OHS/OSH issues?

  Yes

  No

• Does the Franchisee adequately ensure the employee operates in accordance with our policies and procedures?

  Yes

  No

• Does the Franchisee employ staff in accordance with Fare Work Australia (Australian) or Department of Labour (NZ)

  Yes

  No

• FSE to sign confirming statement

  Sign

• Explanation

• Date to rectify

  Date

• COMMENTS

SAFETY

• Does the Franchisee consider safety issues when setting up?

  Yes

  No

• Explanation

• Does the Franchisee have a site specific assessment for all clients they have tested and do they address hazards not covered in the standard SWMS?

  Yes

  No

• Provide photo evidence of sample

  Media

• Explanation

• Has the Franchisee prepared a site specific assessment that is appropriate to their current work location?

  Yes

  No

• Provide photo evidence

  Media

• Explanation

• Date to rectify

  Date

• Did the Franchisee work in accordance with the SWMS?

  Yes

  No

• Explanation

• Date to rectify

  Date

• Is the Franchisee's First Aid certificate current?

  Yes

  No

• Explanation

• Date to rectify

  Date

• Provide photo evidence

  Media

• Does the Franchisee review the Safety Authority website in their area on a regular basis?

  Yes

  No

• Does the Franchisee have a relevant general construction induction training card (or equivalent)?

  Yes

  No

• Provide photo evidence

  Media

• Explanation

• Date to rectify

  Date

• Does the Franchisee wear appropriate PPE when required?

  Yes

  No

• Explanation

• Date to rectify

  Date

• Has the Franchisee provided you with a current certificate (completed within the last 12 months) of the results of the required safety quizzes? (results required to be greater than 80%)

  Yes

  No

• Provide photo evidence

  Media

• Explanation

• Date to rectify

  Date

• COMMENTS

OTHER

• Does the Franchisee have a working with children check?

  Yes

  No

  N/A

• Provide photo evidence

  Media

• Does the Franchisee have a current ID card?

  Yes

  No

• Date to rectify

  Date

• Provide photo evidence

  Media

• Does the Franchisee review the intranet for updated items weekly?

  Yes

  No

• Date to rectify

  Date

• Is the Email signature correct?

  Yes

  No

• Date to rectify

  Date

• Is the Franchisee's insurance cover current and do they have a current certificate of currency?

  Yes

  No

• Date to rectify

  Date

• Provide photo evidence

  Media

• Did the Franchisee attend the last divisional conference or have they recorded their CPD hours? (Use BUS020 to record CPD hours and submit to FSO).

  Yes

  No

• Date to rectify

  Date

• Is the Franchisee providing services outside operations manual?

  Yes

  No

• Explanation

• Date to rectify

  Date

• Does the Franchisee advertise their mobile number outside or their territory (is their mobile number on the internet)?

  Yes

  No

• Date to rectify

  Date

• COMMENTS

ACTION PLAN

• AREAS OF CONCERN

• Date to rectify

  Date

ADDITIONAL COMMENTS OR ACTIONS

• Additional comments or concerns

• FSE Name & Code

  Sign

• FSO Name

  Sign