Fresh Baked Muffins Shop v3

• Restaurant:

• Conducted on

  Date

Service Employee # 1

• Name:

• Did you order a Fresh Baked Muffin with this service person?

Yes

• Did the service person suggest a coffee with the Fresh Baked Muffin?

  Yes

  No

  N/A

• Did the service person use a cone tissue to remove Fresh Baked Muffin and remove it from bag?

  Yes

  No

  N/A

• Did service person double fold bag?

  Yes

  No

  N/A

• Is the fresh Baked Muffin crown showing in the window?

  Yes

  No

  N/A

• Did you order a coffee?

Yes

• Is the coffee Hot and Fresh?

  Yes

  No

  N/A

• Is the lid properly attached?

  Yes

  No

  N/A

• Was the coffee prepared correctly?

  Yes

  No

  N/A

• Is the service person suggesting the Fresh Baked Muffins? (Specifically using "Fresh Baked")

  Yes

  No

  N/A

• Can the service person accurately describe each Fresh Baked Muffin?

  Yes

  No

  N/A

• Does the service person know how to bundle with a coffee? And know how to sell a 6 pack of Fresh Baked Muffins?

  Yes

  No

  N/A

• Does the service person know how to treat selling 4 or more muffins? / 5 or more muffins?

  Yes

  No

  N/A

• IF REQUESTED... Does the service person know how to hand a Fresh Baked Muffin being warmed up?

  Yes

  No

  N/A

• Can the service person obtain or find nutritional information upon request?

  Yes

  No

  N/A

• Does the service person know what L.A.S.T. is?

  Yes

  No

  N/A

• Is there a 2nd service person?

Yes

Service Employee # 2

• Name:

• Did you order a Fresh Baked Muffin with this service person?

Yes

• Did the service person suggest a coffee with the Fresh Baked Muffin?

  Yes

  No

  N/A

• Did the service person use a cone tissue to remove Fresh Baked Muffin and remove it from bag?

  Yes

  No

  N/A

• Did service person double fold bag?

  Yes

  No

  N/A

• Is the fresh Baked Muffin crown showing in the window?

  Yes

  No

  N/A

• Did you order a coffee?

Yes

• Is the coffee Hot and Fresh?

  Yes

  No

  N/A

• Is the lid properly attached?

  Yes

  No

  N/A

• Was the coffee prepared correctly?

  Yes

  No

  N/A

• Is the service person suggesting the Fresh Baked Muffins? (Specifically using "Fresh Baked")

  Yes

  No

  N/A

• Can the service person accurately describe each Fresh Baked Muffin?

  Yes

  No

  N/A

• Does the service person know how to bundle with a coffee? And know how to sell a 6 pack of Fresh Baked Muffins?

  Yes

  No

  N/A

• Does the service person know how to treat selling 4 or more muffins? / 5 or more muffins?

  Yes

  No

  N/A

• IF REQUESTED... Does the service person know how to hand a Fresh Baked Muffin being warmed up?

  Yes

  No

  N/A

• Can the service person obtain or find nutritional information upon request?

  Yes

  No

  N/A

• Does the service person know what L.A.S.T. is?

  Yes

  No

  N/A

• Is there a 3rd service person?

Yes

Service Employee # 3

• Name:

• Did you order a Fresh Baked Muffin with this service person?

Yes

• Did the service person suggest a coffee with the Fresh Baked Muffin?

  Yes

  No

  N/A

• Did the service person use a cone tissue to remove Fresh Baked Muffin and remove it from bag?

  Yes

  No

  N/A

• Did service person double fold bag?

  Yes

  No

  N/A

• Is the fresh Baked Muffin crown showing in the window?

  Yes

  No

  N/A

• Did you order a coffee?

Yes

• Is the coffee Hot and Fresh?

  Yes

  No

  N/A

• Is the lid properly attached?

  Yes

  No

  N/A

• Was the coffee prepared correctly?

  Yes

  No

  N/A

• Is the service person suggesting the Fresh Baked Muffins? (Specifically using "Fresh Baked")

  Yes

  No

  N/A

• Can the service person accurately describe each Fresh Baked Muffin?

  Yes

  No

  N/A

• Does the service person know how to bundle with a coffee? And know how to sell a 6 pack of Fresh Baked Muffins?

  Yes

  No

  N/A

• Does the service person know how to treat selling 4 or more muffins? / 5 or more muffins?

  Yes

  No

  N/A

• IF REQUESTED... Does the service person know how to hand a Fresh Baked Muffin being warmed up?

  Yes

  No

  N/A

• Can the service person obtain or find nutritional information upon request?

  Yes

  No

  N/A

• Does the service person know what L.A.S.T. is?

  Yes

  No

  N/A

--> Service Area

• Are all the service training guides posted?

  Yes

  No

  N/A

• Is the display cabinet fully stocked with a minimum of 2 of each muffin?

  Yes

  No

  N/A

• Is the cabinet clean (Free of finger prints)? and with only Fresh Baked Muffins, cone tissues and bags in cabinet in it?

  Yes

  No

  N/A

• Are the nutritional tear off pads (or laminated copy) below the Fresh Baked Muffin display?

  Yes

  No

  N/A

• Are the muffins in the cabinet "Gold Standard"

  Yes

  No

  N/A

• Are there holding time on the Coffee? Are they current?

  Yes

  No

  N/A

• Are the coffee machines / pots clean?

  Yes

  No

  N/A

Production Employee #1

• Name:

• Can the production person describe how to bake the Fresh Baked Muffins? (from freezer to ready for sale)

  Yes

  No

  N/A

• Can the production person FIFO with Fresh Baked Muffins?

  Yes

  No

  N/A

• Can the production person describe how much Oreo crumbs go on the Double Chocolate Fresh Baked Muffin? Have them show you.

  Yes

  No

  N/A

• Can the production person describe what the "Stop sign" is used for

  Yes

  No

  N/A

• Can the production person describe how to warm up a muffin?

  Yes

  No

  N/A

• Is there a 2nd production person?

Yes

Production Employee #2

• Name:

• Can the production person describe how to bake the muffins? (from freezer to ready for sale)

  Yes

  No

  N/A

• Can the production person FIFO with Fresh Baked Muffins?

  Yes

  No

  N/A

• Can the production person describe how much Oreo crumbs go on the Double Chocolate Fresh Baked Muffin? Have them show you.

  Yes

  No

  N/A

• Can the production person describe what the "Stop sign" is used for

  Yes

  No

  N/A

• Can the production person describe how to warm up a muffin?

  Yes

  No

  N/A

• Is there a 3rd production person?

Yes

Production Employee #3

• Name:

• Can the production person describe how to bake the muffins? (from freezer to ready for sale)

  Yes

  No

  N/A

• Can the production person FIFO with Fresh Baked Muffins?

  Yes

  No

  N/A

• Can the production person describe how much Oreo crumbs go on the Double Chocolate Fresh Baked Muffin? Have them show you.

  Yes

  No

  N/A

• Can the production person describe what the "Stop sign" is used for

  Yes

  No

  N/A

• Can the production person describe how to warm up a muffin?

  Yes

  No

  N/A

--> Production Area

• Are all the production training guides posted?

  Yes

  No

  N/A

• Is the build-to accurate with sales?

  Yes

  No

  N/A

• Are the muffins in the cool down rack "Gold Standard"

  Yes

  No

  N/A

• Is the netting clean? And zipped close when not in yes?

  Yes

  No

  N/A

• Are Double Chocolate Fresh Baked Muffins stored below the rest?

  Yes

  No

  N/A

• Are the baking pan clean?

  Yes

  No

  N/A

• Are tray liners being used on sheet pans?

  Yes

  No

  N/A

• Are there secondary times for Fresh Baked Muffins on the liners?

  Yes

  No

  N/A

• Is the label maker set up for both a 16 hour and a 7 day hold time?

  Yes

  No

  N/A

• Are opened extra muffins placed properly in Tupperware containers in the walk in freezer?

  Yes

  No

  N/A

• Are there secondary times for product on each blue muffin sheets?

  Yes

  No

  N/A

• Are there blue glove ready for use in the walk-freezer?

  Yes

  No

  N/A

MERCHANDISING

• Are all merchandising elements in place "in store"?

  Yes

  No

  N/A

• Are all merchandising elements in place in the "drive thru?"

  Yes

  No

  N/A

Manager

• Is there a plan in place to train ALL members of the team?

  Yes

  No

  N/A

• What is the percentage?

  Select 100% 75% 50% 25% 0%

  • 100%
  • 75%
  • 50%
  • 25%
  • 0%

• Can manager #1 describe CSO?

  Yes

  No

  N/A

• Can manager #2 describe CSO?

  Yes

  No

  N/A

• Can manager #3 describe CSO?

  Yes

  No

  N/A

Any additional comments:

• Comments...