Freshstop Weekday

• Audit Title

• Document No.

• Date of Site Audit

  Date

• Conducted by Business Consultants:

• Retailer / Manager on Duty:

SECTION 1: SITE APPEARANCE

EXTERIOR

• Is outside stands stocked, clean and priced ?

  Yes

  No

  N/A

• Is outside A-frames in place with promo and generic posters in place?

  Yes

  No

  N/A

• Is windows and doors fee of foreign posters ?

  Yes

  No

  N/A

• Is windows and doors in good condition ?

  Yes

  No

  N/A

• Is all store signage clean and working condition ?

  Yes

  No

  N/A

INTERIOR

• Is front carpet in place, clean and freshstop branded ?

  Yes

  No

  N/A

• Are all lights and light boxes in good working condition inside the store ?

  Yes

  No

  N/A

• Is entrance and isles uncluttered and unobstructed ?

  Yes

  No

  N/A

• Is the store clean, tidy and uncluttered in general ? (10 points)

  Yes

  No

  N/A

SECTION 2: PROMOTIONS & ADVERTISING

• Is all advertised lines available on sale ? (See promo schedule) (10 points)

• Which lines are not available on sale?

• Have all promotional lines been properly priced and is tickets in place ? (10 points)

• Which tickets / POS is not in place?

• Is the front gondola ends highlighted with promotional lines ? (10 points)

  Yes

  No

  N/A

• Has the store undertaken any additional marketing/promotional activities to promote the store ? (10 points)

  Yes

  No

  N/A

SECTION 3: FLOOR MERCHANDISING

• Are all shelves stocked properly ? (10 points)

  Yes

  No

  N/A

• Are all PLUs up to date (no older than 8 weeks) ? (10 points)

  Yes

  No

  N/A

• GROCERIES RANGE: What % of Top 5 KVI lines are available on sale? (5 points)

• NON FOODS RANGE: What % of Top 5 KVI lines are available on sale? (5 points)

• PERISHABLES & DIARY: What % of Top 5 KVI lines are available on sale? (5 points)

• SWEETS & CHOCOLATES: What % of Top 5 KVI lines are available on sale? (5 points)

• CHIPS & SNACKS: What % of Top 5 KVI lines are available on sale? (5 points)

• BEVERAGES: What % of Top 5 KVI lines are available on sale? (5 points)

• TOBACCO: What % of Top 5 KVI lines are available on sale? (5 points)

• Which lines are not available on sale that is suggested for store to stock?

SECTION 4 : SERVICE DEPARTMENTS

• DELI PREPARED FOODS: What % of Top 10 KVI lines are available on sale? (10 points)

• BAKERY (BREAD AND ROLLS): What % of Top 10 KVI lines are available on sale? (10 points)

• BAKERY CONFECTIONARY: What % of Top 10 KVI lines are available on sale? (10 points)

• SANDWICHES: What % of Top 10 lines are available on sale? (10 points)

• Which lines are not available on sale that is suggested for store to stock?

• Is Freshstop branded packaging being used to sell food items ?

  Yes

  No

  N/A

• Are all coffee smalls available and accessable ?

  Yes

  No

  N/A

• Is a waste bin in place and reasonably clean ?

  Yes

  No

  N/A

• Are display units and bane marines clean,in good working condition and all lights working ?

  Yes

  No

  N/A

• Are walls and equipment free of foreign posters and labels ?

  Yes

  No

  N/A

• Is all products quality acceptable ?

  Yes

  No

  N/A

• Is there sufficient staff to serves customers ?

  Yes

  No

  N/A

• Has all saleable goods been properly priced with either POS or PLU in place ?

  Yes

  No

  N/A

• Does all goods have visible sell by dates ?

  Yes

  No

  N/A

• Has all expired goods been removed from sale ? (10 points)

  Yes

  No

  N/A

• Is the store's food acceptability certificate in place and valid ?

  Yes

  No

  N/A

• Is the store's menu boards in place and up to date ?

  Yes

  No

  N/A

• Is the store only selling authorised/listed goods from approved listed suppliers ?

  Yes

  No

  N/A

• Has the food specialist's latest Contact report been actioned ? (Quarterly)

  Yes

  No

  N/A

SECTION 5 : FRESH PRODUCE

• FRUIT: What % of MUST HAVE lines are available on sale? (10 points)

• VEG: What % of MUST HAVE lines are available on sale? (10 points)

• Which lines are not available on sale that is suggested for store to stock?

• Is F&V presentation appealing, sections clean and clear and visible price tickets in place? (10 points)

  Yes

  No

  N/A

• Is the store ordering on the latest updated F&V Order sheet?

  Yes

  No

  N/A

SECTION 6 : FRESH & COLD MEAT

• COLD MEATS: What % of Top 10 KVI lines are available on sale? (5 points)

• Which lines are not available on sale that is suggested for store to stock?

• Is a decent range of Fresh meats available on sale ?

  Yes

  No

  N/A

• Is the general quality of the fresh and cold meats acceptable?

  Yes

  No

  N/A

• Is expiration dates visible and valid? (10 points)

  Yes

  No

  N/A

SECTION 7: HOUSEKEEPING

• Is all fridges, shelves and till points clean and tidy ? (10 points)

  Yes

  No

  N/A

• Is the sales floor clean and is it clean under and behind shelves,stands,fridges and displays with no residue or mop spills ?

  Yes

  No

  N/A

• Has all stock been elevated directly fro the sales floor ? ( no stock may be packed or stored directly onto the sales floor )

  Yes

  No

  N/A

• Is the customer toilets clean with paper towel,hand soap and towel and a dust bin in place ? (10 points)

  Yes

  No

  N/A

• Is staff toilets clean with paper towel,hand soap and towel and a dust bin in place ?

  Yes

  No

  N/A

• Is a yellow caution board being used correctly ?

  Yes

  No

  N/A

• Is store shopping baskets clean and available ?

  Yes

  No

  N/A

SECTION 8 : CUSTOMER EXPERIENCE

• Is staff wearing freshstop uniform and name badges ?

  Yes

  No

  N/A

• Is cashiers greeting customers,smiling and friendly towards customers ? (10 points)

  Yes

  No

  N/A

• Is serving people greeting customers,smiling and being friendly towards customers ? (10 points)

  Yes

  No

  N/A

• Is cashiers introducing promotional lines to customers ? (30 points)

  Yes

  No

  N/A

• Is forecourt attendants introducing promotions to customers ?

  Yes

  No

  N/A

• Is freshstop branded carrier bags being sold to customers ?

  Yes

  No

  N/A

SECTION 9: PREP EREAS

• Is floors, basins and working & prep tables cleaned regularly ?

  Yes

  No

  N/A

• Is production equipment cleaned regularly ?

  Yes

  No

  N/A

• Is hand soap and hand towel in place and available ?

  Yes

  No

  N/A

• Is waste bins clean and cleaned out regularly ?

  Yes

  No

  N/A

• Is packaging and cleaning detergents stored separately ?

  Yes

  No

  N/A

• Is pest control service certificate in place and valid? (10 points)

  Yes

  No

  N/A

• Is legal food safe chemicals being used ?

  Yes

  No

  N/A

• Is chemical data sheets available on file and staff know the safety protocol ?

  Yes

  No

  N/A

• Is staff washing their hands regularly within the correct prescribed manner ?

  Yes

  No

  N/A

• Is cleaning utensils clean and sorted correctly ?

  Yes

  No

  N/A

• Is backup food ingredients stored in labelled correctly ?

  Yes

  No

  N/A

SECTION 10: BACK OF HOUSE

• Are all back areas properly secured?

  Yes

  No

  N/A

• Is the stockroom floors clean ?

  Yes

  No

  N/A

• Is all stock elevated from the floor and stored per department ?

  Yes

  No

  N/A

• Are all stocks in stock room available on sales floor (spot checks)?

  Yes

  No

  N/A

• Is the FIFO rule being applied ?

  Yes

  No

  N/A

• Is all wastage in clearly demarcated area ?

  Yes

  No

  N/A

• Is saleable and non saleable (e.g wastage, packaging and spare shelves) stored separately ?

  Yes

  No

  N/A

• Is all stock packed a minimum of 15cm from the ceilings (fire hazard) ?

  Yes

  No

  N/A

SECTION 11: ADMINISTRATION

• Has all promotions been loaded and activated on NAMOS ?

  Yes

  No

  N/A

• Is the prescribed Symphony admin Checklist actioned daily ?

  Yes

  No

  N/A

• Is the store effectively making use of the Symphony Auto Generated Ordering function ?

  Yes

  No

  N/A

• Is store reading and actioning headoffice and BC emails daily ?

  Yes

  No

  N/A

• Is store reviewing and actioning daily End of day reports ? (10 points)

  Yes

  No

  N/A

• Is GRVs captured daily and completed before end of trading day ?

  Yes

  No

  N/A

• Is all store transfers up to date and captured daily ?

  Yes

  No

  N/A

• Is retailer viewing regular Symphony Management reports as prescribed ?

  Yes

  No

  N/A

• Is store recipe Summary in order?

  Yes

  No

  N/A

• Has a complete stock take been been completed over the last 4 weeks? (20 points)

  Yes

  No

  N/A

• Has shortages and overages been investigated? (20 points)

  Yes

  No

  N/A

• Is all wastage records up to date and captured daily ?

  Yes

  No

  N/A

• Has the admin manager's latest contact report been actioned ?

  Yes

  No

  N/A

SECTION 12 : FINANCIALS

• Is the store achieved the desired GP% (minimum 28.5%) (20 points)

  Yes

  No

  N/A

• Is the store wastage under control ? (ratio % below 1.5%) (10 points)

  Yes

  No

  N/A

• Is the stores shrinkage under control ? ( below 1.5%) (10 points)

  Yes

  No

  N/A

• Is the stores total Purchases vs. Sales ratio between 65% and 70% for the past 4 weeks ? (10 points)

  Yes

  No

  N/A

SECTION 13 : FOOD SAFETY & LEGISLATION (TO BE COMPLETED QUARTERLY)

• Has the store achieved the desired QPro results of 80% with its latest audit ? (20 points)

  Yes

  No

  N/A

• Has the store reviewed the latest QPro audit report and has the MNC action planner been actioned ?

  Yes

  No

  N/A

• Has the BC discussed the latest Audit report with the store and has a proper action plan been put in place ?

  Yes

  No

  N/A

• Has the store reviewed the latest Audit report on a monthly basis ?

  Yes

  No

  N/A

CONTACT REPORT

• The retailer / manager on duty herewith acknowledge that the above audit and findings was discussed with him/her by the Business Consultant and that he/she understands the contents of this audit and below Contact Report. The retailer / manager on duty agrees to and accepts to rectify / action the necessary items as discussed.

• Herewith read, understood and agreed upon by the Retailer or Manager on Duty and Business Consultant:

• SIGNATURE: RETAILER / MANAGER ON DUTY:

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• SIGNATURE: BUSINESS CONSULTANT:

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