Front end Observation sheets - duplicate - duplicate

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Date of commencement

  Date

• Employee name :

Main bank of checkouts

• Desk and workspace clean tidy

  Yes

  No

  N/A

• Take picture of work area

  Media

• Acknowledging every customer that walks past them consistently

  Yes

  No

  N/A

• Coming to front of their checkout when not serving consistently

  Yes

  No

  N/A

• Providing a warm friendly greeting with a smile to every customer consistently

  Yes

  No

  N/A

• Talking to customers about current offers and the project they are doing consistently

  Yes

  No

  N/A

• B&Q Club card being offered / sign up to every customer consistently

  Yes

  No

  N/A

• Checking for concealed items where appropriate (ie in tool boxes / bins / lighting boxes/ cubes etc)

  Yes

  No

  N/A

• Trolley to trolley in operation consistently

  Yes

  No

  N/A

• Offering a carry out to car service when appropriate

  Yes

  No

  N/A

• Providing a polite parting comments consistently

  Yes

  No

  N/A

• Responding to EAS gates quickly and efficiently, and identifying the root cause of the alarm

  Yes

  No

  N/A

SCOs cover

• Can articulate store sales budget daily and weekly

  Yes

  No

  N/A

• B&Q Club card being offered / sign up to every customer consistently

  Yes

  No

  N/A

• Responding quickly to red flashing lights

  Yes

  No

  N/A

• Remaining in SCO area at all times

  Yes

  No

  N/A

• Facing all checkouts, watching all four transactions

  Yes

  No

  N/A

• Acknowledging all customers coming through the SCOs

  Yes

  No

  N/A

• Ensuring that all SCOs are clean and tidy

  Yes

  No

  N/A

• Able to deal with general issues with SCOs (change printer role/ sort out change issues etc)

  Yes

  No

  N/A

Training & knowledge

• Able to sign on to SAPCO ( has user I'd and valid password)

  Yes

  No

  N/A

• Able to take customer order in SAPCO

  Yes

  No

  N/A

• Can articulate daily and weekly B&Q club card targets

  Yes

  No

  N/A

• Can articulate store sales budget daily and weekly

  Yes

  No

  N/A

• Can articulate current offers & promotions ( has copy of promo summary and DIY weekly)

  Yes

  No

  N/A

• Can articulate Company purpose and Mission Statement

  Yes

  No

  N/A

Standards

• Are they well groomed ( clean shaven / tidy / presented to customers)

  Yes

  No

  N/A

• Have they got correct and clean uniform on and ready to serve our customers ( name badge / clean apron / shoes polished / tools to do their job ie pen / duster etc)

  Yes

  No

  N/A

Completed

• I declare that I understand and accept the above observation feedback.

  Accept

  Do not accept

• Sign here

  Sign

• Select date

  Date