Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Front End Tour
Financials
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0-45% MTD
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Plus Renewals MTD
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Credit per day avg MTD
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Plus per day avg MTD
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Door Errors WTD
Clean
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MET Score MTD
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Outside entrance and exit vestibules
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Inside entrance and exit vestibules
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Carts/flatbed organization
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Electric carts (clean, sings in good shape)
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Are all in good working condition?
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Register cleanliness/organization
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Are all in good working condition?
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Front end sweeping/mopping
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Podium cleanliness/organization
Fast
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MET Score MTD
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Getting out of the club fast (rating)
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Quick check out (rating)
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Are carts available in entrance vestibule?
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Average wait time (time 3 members)
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Exit time (verify 3 members)
Friendly
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Host engagement
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Entrance greeter experience
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Cashier engagement
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Are cashiers using renewal script when prompted for 0-45?
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Are cashiers prompting ever member with 122 or 123?
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Are cashiers following scripts?
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Are cashiers offering the current credit promotion?
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MET Score MTD
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Friendly cashiers (rating)
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Entrance greeter friendliness (rating)
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Exit greeter friendliness (rating)
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COS engagement
Standards and Services
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Is the current offer available at entrance door?
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Is the green dot program being followed? (cos verifying 5 per day)
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Are check lists and/or processes created?
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Are check lists and/or processes being followed?
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Is signing correct at registers?
FE Operations
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Staffing
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Are one on one's up to date?
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Are all cos's participating in giving one on one's?
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Are evaluations up to date?
Planning/Events
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Planning for up coming events
Overall
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Rating
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Comments
