Front of House Audit

• Site conducted

• Conducted on

  Date

• Prepared by

• Location

• Does the site have the Perfect Set Up guide at their front door, host stand or restaurant station?

  Yes

  No

  N/A

• Is the outdoor area set accordingly to the Perfect Set Up guide?

  Good

  Fair

  Poor

  N/A

• Is the bar area set accordingly to the Perfect Set Up guide?

  Good

  Fair

  Poor

  N/A

• Is the restaurant set accordingly to the Perfect Set Up guide?

  Good

  Fair

  Poor

  N/A

• Are the PDRs or Private rooms set accordingly to the Perfect Set Up guide?

  Good

  Fair

  Poor

  N/A

• Have the toilet checks been completed correctly for the time of day?

  Yes

  No

  N/A

• Is the POS outside correct & relevant for date?

  Yes

  No

  N/A

• Is the POS in toilets correct & relevant for date?

  Yes

  No

  N/A

• Is the POS in the venue correct & relevant for date?

  Yes

  No

  N/A

Team & Back of House

• Has the floor FFB been completed & all jobs been done correctly for time of day?

  Yes

  No

  N/A

• Are the team in correct uniform & look appropriate?

  Yes

  No

  N/A

• Has the back of house display been updated within the past 3 weeks with team incentives & Feed it Back?

  Yes

  No

  N/A

• Are the back of house displays current with correct specs, posters & company information?

  Yes

  No

  N/A

• Are pass spec books being used on the pass?

  Yes

  No

  N/A

• Is the site following the correct server report & filling it out to full potential?

  Yes

  No

  N/A

Observation service

• Are guests being greeted at the door promptly & service styles explained?

  Good

  Fair

  Poor

  N/A

• Are handhelds being used for service?

  Yes

  No

  N/A

• Does the team look like they are engaging with customers?

  Good

  Fair

  Poor

  N/A

• Does the team look like they are displaying a positive attitude?

  Good

  Fair

  Poor

  N/A

• Is there management presence on the floor supporting the team?

  Good

  Fair

  Poor

  N/A