FSG Com.

• Document No.

• Directors/Senior Manager visit

• Client / Site

Business Unit

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Procedures

• Is the employee view of QSHE understood and valued?

  Yes

  No

  N/A

• Are the Risk Assessments suitable and sufficient, whilst covering all activities?

  Yes

  No

  N/A

• Are accidents being managed correctly?

  Yes

  No

  N/A

Quality Management (confirm following in place, not in place, if not applicable add in detail box)

• Customer complaints (do we record, how do we respond)

  Yes

  No

  N/A

• How are customer requirements determined? (Is this specified in contract, SLAs, KPIs?)

  Yes

  No

  N/A

• Customer satisfaction (how do you know you are doing a good job?)

  Yes

  No

  N/A

• Control of corrective actions (do you manage corrective actions, what evidence is there of managing corrective actions)

  Yes

  No

  N/A

BCP and Environment

• Is waste managed correctly where Interserve are responsible for client waste streams?

  Yes

  No

  N/A

• Are emergency procedures and Business Continuity Plans in place and being followed?

  Yes

  No

  N/A

Statutory compliance (confirm following in place, not in place or not applicable)

• Is the Assignment Intruction pack available and up to date?

  Yes

  No

  N/A

• SIA licences carried and displayed?

  Yes

  No

  N/A

• Licence reflects activity i.e. door supervisor or CCTV etc?

  Yes

  No

  N/A

• CCTV use are data controls in place?

  Yes

  No

  N/A

• Are rules relating to travel and subsistence scheme (T&S) being observed?

  Yes

  No

  N/A

• Are radio protocols being adhered to?

  Yes

  No

  N/A

• Does the site/contract Roster conform to Working Time regulations 1998?

  Yes

  No

  N/A

• Are site vehicles inspected and drivers licence checks in place?

  Yes

  No

  N/A

• Have check calls been requested for lone workers (detailed in AI)?

  Yes

  No

  N/A

• Is Portable Appliance Testing (PAT) of work equipment being carried out

  Yes

  No

  N/A

• Have all staff been issued with a copy of the employee handbook?

  Yes

  No

  N/A

• Have welfare visits been completed for all security officers?

  Yes

  No

  N/A

Behaviour and Consultation

• Have any Occupational health referrals been made? Are they being managed correctly?

  Yes

  No

  N/A

• Are Occupational Health referrals being managed correctly?

  Yes

  No

  N/A

• Are the programmes "Accident Free" Don't Walk By" and "CATS" being utilised correctly?

  Yes

  No

  N/A

• Is there any evidence of employee consultation? (e.g. Meetings, toolbox talks other means of communication)

  Yes

  No

  N/A

• In what areas are improvements required?

• Are there any additional issues that require action?

• What did you find positive during your visit?

• Signature of Director/Senior Manager

  Sign

• Signature of Site/Contract Manager

  Sign

• Distribution: Site/Contract Manager, Regional Manager, Head of QSHE, QSHE Admin

Completion of actions

• Manager confirmation of actions completed.<br><br>Date:<br><br>

  Yes

  No

  N/A