FTG HK D SVC

Debris was thoroughly removed from all areas of bedroom and bathroom floors/carpets

All bathroom fixtures are thoroughly cleaned

Bathroom appointments such as mirrors, shelves, etc. are thoroughly cleaned

All used bathroom linens and robes are removed and neatly replaced

All fresh bathroom linens are cleaned and in excellent condition

Toiletries and cosmetics are neatly arranged

Underliner display cloths are used for toiletries on vanity or counter surfaces, but not under items on narrow shelves

Small appliances provided by the hotel have their cords (i.e. hairdryer, iron, etc.) neatly coiled and appliances are placed as originally found

End sheets of toilet are neatly pointed or similarly cared for

Any soap or bathroom amenity that is more than half depleted has a fresh product added

Any significant dust, debris, or spillage on furniture surfaces is thoroughly cleaned

All bed linens are changed automatically and the bed is tightly and attractively remade

Wastebaskets and ashtrays throughout the bedroom and bathroom are emptied/cleaned

Soiled in-room dining serviceware, trays or trolleys are removed from the room and not left in the corridor

Any glassware, silver or china is thoroughly cleaned

If provided complimentary, food and beverage amenities are freshened and/or replaced as necessary

Items consumed from the minibar are replaced at some point during the day

If ice had been provided in the ice bucket, ice bucket is drained and cleaned, or completely refreshed

Clothing left around the room is neatly folded or draped and left within immediate guest view

Shoes left out in the room are paired and neatly placed near where the guest had left them, out of high traffic areas

Personal guest belongings, other than clothing or toiletries, are not substantially disturbed and no guest belongings are missing

Personal guest belonging, other than clothing or toiletries, are handled in a noteworthy manner

Magazines and newspapers are neatly compiled and arranged

Hotel collateral such as service directories, in-room dining menus, corporate directories, etc. are neatly arranged

If provided, fresh flowers int he room that have wilted are freshened

TVs are turned off and furniture throughout the room is neatly straightened; closet and cupboard doors are closed

Blackout curtains are opened and window treatments have a uniform, symmetrical appearance

Sheer curtains are opened, if appropriate, and are uniform day-to-day

Depleted complimentary amenities, such as laundry and shoe shining valet kits, are replenished

Depleted notepads, pens, and bathroom tissues are fully restocked

Burned out light bulbs or other malfunctioning equipment is replaced/repaired

The room has an extremely fresh, comfortable atmosphere when then guest returns

Daily service is provided in timely, convenient and discreet manner so that the guest does not feel disturbed

If a room attendant, minibar attendant or technician is encountered, they are very polite, well-groomed and professional

Good security precautions are taken when staff is servicing rooms

Guest room corridors are kept neat and organized during daily service