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Site conducted
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Conducted on
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Prepared by
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Customer Address
No Power Troubleshooting
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What is the installation type?
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Is there power at customer POE/ External CSP
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Have you shined the red light from POE/ External CSP
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Can you see the red light in the FDH
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Are you sure you are troubleshooting in the correct FDH
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Please take a walk around the building and locate the FDH (Add Media)
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Please take a pic of the FDH With lables as this could be a main fault in the line
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Please find the correct FDH in order to continue with this form
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Have you locate your customers fibre port
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Take a picture of the current power reading
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Patch your customer to the live fibre port
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Take a picture of the FDH properly closed and supported
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Can you see the red light
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Take a walk round the building and upload pictures
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You may have the wrong FDH location
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If you have done all the above the main customer line could be damaged.
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Why
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Is there power at the CSP
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Shine the red light from CSP to FDP
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Take a picture of the red light in the FDP
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Is there power in the splitter out FDP
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Splice your customer to the live fibre
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Neatly wrap and secure the spliced fibre
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Take a picture of the joint complete ready for closure (Must include FDP name/number)
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Take a picture of the FDP closed and properly secured in the chamber( name and number must be visable)
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Is there power at all in the FDP
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This is a network build issue (Pls provide pictures of main cable coming in has been tested to show no power)
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Is there power in the CSP
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Shine the red light from CSP to ASN
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Take a picture of the ASN showing no power
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Take a picture of the ASN showing red light passing through (from the back of the ASN)
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Does the main cable comming to ASN have power (Please add pictures)
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Trace the ASN main cable to locate where power should be coming from
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Open the FDP and locate red light
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Find a spare live fibre in the FDP
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Splice the fibre to ensure ASN becomes live
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Wrap and secure the FDP after fibre splicing
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Take a picture of the FDP securely closed and supported in the chamber (FDP number/name must be visable)
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Splice the splitter to the main coming in
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ASN should now be live
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You should not be using this form, please use pre and post install
