Full walk around audit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

External

• Is the outside clean and tidy? - no litter, full ash trays etc.

  Yes

  No

  N/A

• Is all signage and marketing material relevant, clear and up to date? - A boards etc.

  Yes

  No

  N/A

• Are the Windows clean?

  Yes

  No

  N/A

• Are all tables and chairs clean and ready to be used?

  Yes

  No

  N/A

• Does the building look well maintained? - paint etc.

  Yes

  No

  N/A

• Are all flowers and plants kept well?

  Yes

  No

  N/A

• Is the entrance welcoming and clear?

  Yes

  No

  N/A

• How would you rate the exterior of the site?

  1-6

  7-8

  9-10

First impressions

• Is the inside of the pub what you pictured it would be from the exterior and marketing material?

  Yes

  No

  N/A

• Is there sufficient staff to the levels of business?

  Yes

  No

  N/A

• Is there a clear member of the management team around?

  Yes

  No

  N/A

• Was the welcome engaging, professional and friendly?

  Yes

  No

  N/A

• Are menus available and in prominent places for customers to find?

  Yes

  No

  N/A

• From an observers point of view, were welcomes consistent, engaging and friendly?

  Yes

  No

  N/A

• Is the temperature as it should be inside?

  Yes

  No

  N/A

• Is all lighting working and in keep with the inside?

  Yes

  No

  N/A

• Is the fire area lit and look presentable, warming?

  Yes

  No

  N/A

• How do you rate the first impressions and 'feel' of the pub overall?

  1-6

  7-8

  9-10

Bar

• Is the back bar well presented and eye catching? - marketed well?

  Yes

  No

  N/A

• Are the bar fridges lights on? Are the contents presentable and organised?

  Yes

  No

  N/A

• Are the bar tops clean and sticky free?

  Yes

  No

  N/A

• Are wines presented nicely with some messaging?

  Yes

  No

  N/A

• Is there fruit prepped and ice available?

  Yes

  No

  N/A

• Is there a broad range to choose from? - beers, wines etc.

  Yes

  No

  N/A

• Are all the brass pumps and draughts clean?

  Yes

  No

  N/A

• Do all glasses seem to be clean and ready to be used?

  Yes

  No

  N/A

• Are all draughts and pumps on and working?

  Yes

  No

  N/A

• Are the spirits organised and visible?

  Yes

  No

  N/A

• Are there snacks available to buy? - crisps, nuts etc.

  Yes

  No

  N/A

• Are there bar menus available and visible for guests?

  Yes

  No

  N/A

• If you had a drink, was it to standard and presented well?

  Yes

  No

  N/A

• Do staff seem knowledgable? - pint pouring, product knowledge etc.

  Yes

  No

  N/A

• Is there sufficient staff behind the bar for the levels of business?

  Yes

  No

  N/A

Behind the bar

• Are all beer nozzles clean? - no yeast build up etc.

  Yes

  No

  N/A

• Is all glassware clean?

  Yes

  No

  N/A

• Is the glass wash machine clean? - no residue build up etc.

  Yes

  No

  N/A

• Is the ice machine clean? - no residue build up etc.

  Yes

  No

  N/A

• Are all glass shelves clean and non sticky?

  Yes

  No

  N/A

Cellar

• Does the cellar seem well maintained, clean and tidy?

  Yes

  No

  N/A

• Are all barrels in date?

  Yes

  No

  N/A

• Do all lines seem clean? - no yeast build up etc.

  Yes

  No

  N/A

• Are line nozzles clean? (Lift one which is inserted in a barrel)

  Yes

  No

  N/A

• Are all gas pumps pulled down?

  Yes

  No

  N/A

• Are the spiles finger tight in ten barrels?

  Yes

  No

  N/A

• Are barrels dated when they were tapped etc.?

  Yes

  No

  N/A

• Do all back boards behind the barrels seem clean and non sticky?

  Yes

  No

  N/A

• Is all cooling equipment at correct temperature levels?

  Yes

  No

  N/A

Coffee area

• Is the coffee machine clean? - steamers etc.

  Yes

  No

  N/A

• Are the coffee and tea range available and advertised?

  Yes

  No

  N/A

• If you had a coffee, was it as should be? - taste, hot, presentation

  Yes

  No

  N/A

• Is take away available? Is it advertised?

  Yes

  No

  N/A

• Do you think the business encourages people to enjoy hot drinks either after a meal or as a lunch time offer?

  Yes

  No

  N/A

• Are staff confident and knowledgeable when making coffee?

  Yes

  No

  N/A

• Are all cups and saucers clean around the coffee machine?

  Yes

  No

  N/A

• Is there a brew log available and staff know what it is?

  Yes

  No

  N/A

• Do you think there is a good enough offer for accompaniments with a hot drinks e.g cakes cookies

  Yes

  No

  N/A

• How would you rate the coffee area?

  1-6

  7-8

  9-10

• If you had a coffee, how would you rate it overall?

  1-6

  7-8

  9-10

Restaurant

• Is the restaurant area inviting and atmospheric?

  Yes

  No

  N/A

• Is the menu well structured/ easy on the eye?

  Yes

  No

  N/A

• Is the cutlery and glassware polished?

  Yes

  No

  N/A

• Are all tables laid up and ready to be used?

  Yes

  No

  N/A

• Are the tables clean, presentable and organised?

  Yes

  No

  N/A

• Are all candles lit on the tables?

  Yes

  No

  N/A

• Is the restaurant clearly set aside from the bar area? - table service etc.

  Yes

  No

  N/A

• Does the restaurant feel like they can cater for all kinds of guests? - family, children, couples etc.

  Yes

  No

  N/A

• If you had food, how would you rate it overall? - taste, presentation etc.

  1-6

  7-8

  9-10

• If you had food, How would you rate the service given to you?

  1-6

  7-8

  9-10

• From what you saw, how would you rate the service given to guests from the server/s?

  1-6

  7-8

  9-10

• Does the restaurant feel comfortable and well spaced?

  Yes

  No

  N/A

• How would you rate the restaurant area overall?

  1-6

  7-8

  9-10

• Add media

  Media

Kitchen

• Does the kitchen seem clean and tidy?

  Yes

  No

  N/A

• Are all work tops clean and ready to be used?

  Yes

  No

  N/A

• Are walk in fridges and freezers clean and organised?

  Yes

  No

  N/A

• Is the pot wash area clean?

  Yes

  No

  N/A

• Is there sufficient staff for the levels of business?

  Yes

  No

  N/A

• Do staff seem happy and in high spirits?

  Yes

  No

  N/A

• Is the kitchen safe? - no hazards, lights working etc.

  Yes

  No

  N/A

• Does all equipment seem to the working?

  Yes

  No

  N/A

Toilets

• Are the toilets clean and smell nice? - bins not overflowing etc.

  Yes

  No

  N/A

• Are the toilets presented well? - flowers, decor

  Yes

  No

  N/A

• Are the toilets fully stocked? - toilet roll, soap

  Yes

  No

  N/A

Staff

• Is there sufficient staff to the levels of business within the whole site?

  Yes

  No

  N/A

• Do staff seem happy, friendly and approachable?

  Yes

  No

  N/A

• Are staff knowledgable about their sites products? - food and drink

  Yes

  No

  N/A

• How would you rate the staff overall on your visit?

  1-6

  7-8

  9-10

Atmosphere

• Is the temperature comfortable within the site?

  Yes

  No

  N/A

• Is all lighting working and in keep with the site?

  Yes

  No

  N/A

• Is there music playing and at an atmospheric level?

  Yes

  No

  N/A

• Do staff seem friendly, at ease and comfortable? - not stressed, unhappy etc.

  Yes

  No

  N/A

• Do guests look comfortable? - at ease, happy, smiling etc.

  Yes

  No

  N/A

Function space

• Is the space clean and presentable?

  Yes

  No

  N/A

• Does the space sell itself to a customer that might be enquiring about holding a function?

  Yes

  No

  N/A

• Are there any specific events that this space would not sell itself too?

  Yes

  No

  N/A

• Do you think this function space is being fully utilised to its full potential?

  Yes

  No

  N/A

• Is there a function pack available for customers?

  Yes

  No

  N/A

• Are staff clear on how to book a function and if not, what to do?

  Yes

  No

  N/A

• If a customer walked in today and saw this function space and were shown by the member of staff present, do you think it would encourage a confirmed booking?

  Yes

  No

  N/A

• Do you think this is one of the best function spaces in the area?

  Yes

  No

  N/A

• Is it fairly priced?

  Yes

  No

  N/A

• How would you rate the function room and what is has to offer overall?

  1-6

  7-8

  9-10

• Add media

  Media

Garden

• Is the garden clean and tidy?

  Yes

  No

  N/A

• Are any bins presentable and have they been changed regularly?

  Yes

  No

  N/A

• Is there marketing material outside? - A boards etc.

  Yes

  No

  N/A

• If there is a kids play area, is it safe?

  Yes

  No

  N/A

• Are all flowers and plants well maintained?

  Yes

  No

  N/A

• Are all tables and chairs clean and ready to be used?

  Yes

  No

  N/A

• Are the umbrellas and heating working and/or being utilised?

  Yes

  No

  N/A

• Are there any menus or offerings of food visible from outside?

  Yes

  No

  N/A

• Is the garden furniture well maintained?

  Yes

  No

  N/A

• Is all lighting working outside?

  Yes

  No

  N/A

• How would you rate this garden/ outside space overall?

  Yes

  No

  N/A

• Add media

  Media

Audit summary

• Does the pub encourage guests to dine here?

  Yes

  No

  N/A

• Does the pub encourage guests to drink here?

  Yes

  No

  N/A

• If passing by, is the pub eye catching and tempting?

  Yes

  No

  N/A

• Do the staff match the identity of the pub?

  Yes

  No

  N/A

• Do you think this business is in keeping with its surroundings?

  Yes

  No

  N/A

• Do you think this pub has a clear identity in comparison to its competitors?

  Yes

  No

  N/A

• How would you rate your visit overall?

  1-6

  7-8

  9-10

• How likely would it be for you return?

  1-6

  7-8

  9-10

• How likely Are you to recommend this pub to someone?

  1-6

  7-8

  9-10