Fundamental Apartment Group Site visit

• Venue

• Conducted on

  Date

• Prepared by

Sign Off

• Duty Manager

• Duty Manager

  Sign

• Auditor signature

  Sign

• Fundamental Fail (regardless of a 90% score)

• Fundamental Fail HQ

• Urgent issues

• Positive and Improvements

• Further Comments

• Further Comments

• Further Comments

• Duty Manager / GM made aware of issues

• Has the senior manager on duty got a printed copy of their last Site Visit? And have you reviewed this with them?

• 1 - Did the venue look and feel 5 star as you approached it

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 2 - Were all outside areas immaculate

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3 - Was the bin area immaculate

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 4 - Did the venue look and feel 5 star as you entered

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 5 - Was the lighting perfectly positioned at the right level

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 6 - Were all bulbs functioning

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 7 - Was the temperature perfect

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 8 - Was heating guide being followed

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 9 - Was the sound perfect

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 10 - Were all customers warmly greeted quickly upon entering

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 11 - Were the staff cheerful and polite

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 12 - Ask 2 random members of staff, if they were fully in the know about the 7/10 rule

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 13 - Ask a member of staff how long they have been at the company and what new things have they learnt in the past few weeks

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 14 - Have you gone through a random checklist with a manager, and can they explain what each line means exactly

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 15 - Ask staff - Have you been shadowed and trained by your GM and/or AGM in the last month and what did this entail

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 16 - Ask Staff - Have you had your floor and/or bar test and were you given the score and feedback on your test?

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 17 - Ask staff - Have you had a 2 by 2 meeting with management in the last 2 months?

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 18 - Ask Staff - Can you tell me the products of the month

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 19 - Ask 2 staff members - what their response would be if a customer asked at the bar for a spirit mixer, time permitting. The response should be to offer a cocktail of the requested spirit.

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 20 - Ask Staff - Can you tell me the drugs and challenge 25 policies

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 21 - Service permitting, did you witness staff interacting with customers other than simply taking orders, check backs or initial greeting

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 22 - Did you witness staff perform check backs on dining customers mid-course

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 23 - Were all staff impeccably presented and in correct uniform

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 24 - Were the staffing levels perfect

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 25 - Was there a manager with great presence on the floor?

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 26 - Was all bar equipment fully functional

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 27 - Did the bar look clean, tidy and well organised

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 28 - Were under counters and floor areas pristine

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 29 - Were all bar customers served quickly

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 30 - Was there effective upselling from all servers observed

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 31 - Was all glassware pristine

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 32 - Did all drinks look fantastic

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 33 - Was all kitchen equipment fully functional

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 34 - Did the kitchen look clean, tidy and well organised

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 35 - Were under counters and floor areas pristine

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 36 - Were kitchen compliance records up to date

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 37 - Picking a chef at random preparing a meal, can they show a physical spec with photo for that dish, and are they following it to the letter

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 38 - Was all crockery pristine

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 39 - Did all food come out within 15 minutes

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 40 - Did all food look fantastic

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 41 - Did the food taste great

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 42 - Was there effective upselling from all servers observed

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 43 - Were drinks ordered at the table brought out promptly

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 44 - Were wet and dry allergen guides easily accessible and up to date

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 45 - Go through 2 lines on GM report with GM or AGM if on site. Do they fully understand the lines?

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 46 - Did the cellar look clean, tidy and well organised

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 47 - Were all stored spirits and high value wine and champagne secure

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 48 - Did the staff rooms and toilets look clean, tidy and well organised

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 49 - Did the office look clean, tidy and well organised

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 50 - Did the BOH look clean, tidy and well organised

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 51 - Were all cupboards and storage areas clean, tidy and well organised

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 52 - Were the toilets immaculate

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 53 - Were all communal areas in staff accommodation immaculate, and bedrooms tidy

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 54 - Daily fire checks completed

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 55 - Fire exits unblocked (must check all)

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 56 - Fire alarm on and working

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 57 - Were all fire doors closed

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 58 - Fire alarm zone plan next to the alarm panel

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 59 - Fire marshall jackets in place and all accounted for

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 60 - Fire marshall assigned, noted on the shift plan and signed for by the member of staff

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 61 - MOD has counter

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 62 - Random member of staff knows fire marshall position and evacuation point

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 63 - Weekly fire checks up to date

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 64 - Are �200 reward posters prominently displayed in back of house areas

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 65 - Are theft deterrence stickers in place on all tills

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 66 - AM/PM checklist up to date

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 67 - Were function enquiry forms in place at phone points

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 68 - Was the order of service prominently displayed in staff areas

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 69 - Are new FOH food service employees (less than a month), actively using the order of service

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 70 - Was the telephone being answered promptly

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 71 - Current marketing materials prominently displayed on all tables

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 72 - All customers given comment cards

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 73 - All customers approached for data (pre 10pm Coll St)

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 74 - After checking 2 customer guest bedrooms, are both rooms satisfactory and housekeeping checklists completed with any outstanding issues

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

2.1 - ROUND 1

• 2.1.1 - Warm welcome and smile

  Yes

  No

  H/O

  N/A

• 2.1.2 - Order taken all at once

  Yes

  No

  H/O

  N/A

• 2.1.3 - Bartender working quickly and efficiently

  Yes

  No

  H/O

  N/A

• 2.1.4 - Bev nap to spec

  Yes

  No

  H/O

  N/A

• 2.1.5 - Ice to spec

  Yes

  No

  H/O

  N/A

• 2.1.6 - Straws to spec

  Yes

  No

  H/O

  N/A

• 2.1.7 - Garnish to spec

  Yes

  No

  H/O

  N/A

• 2.1.8 - Cocktail spec correct

  Yes

  No

  H/O

  N/A

• 2.1.9 - Fast operation of till and return of change

  Yes

  No

  H/O

  N/A

2.2 - ROUND 2

• 2.2.1 - Warm welcome and smile

  Yes

  No

  H/O

  N/A

• 2.2.2 - Order taken all at once

  Yes

  No

  H/O

  N/A

• 2.2.3 - Bartender working quickly and efficiently

  Yes

  No

  H/O

  N/A

• 2.2.4 - Bev nap to spec

  Yes

  No

  H/O

  N/A

• 2.2.5 - Ice to spec

  Yes

  No

  H/O

  N/A

• 2.2.6 - Straws to spec

  Yes

  No

  H/O

  N/A

• 2.2.7 - Garnish to spec

  Yes

  No

  H/O

  N/A

• 2.2.8 - Cocktail spec correct

  Yes

  No

  H/O

  N/A

• 2.2.9 - Fast operation of till and return of change

  Yes

  No

  H/O

  N/A

2.3 - ROUND 3

• 2.3.1 - Warm welcome and smile

  Yes

  No

  H/O

  N/A

• 2.3.2 - Order taken all at once

  Yes

  No

  H/O

  N/A

• 2.3.3 - Bartender working quickly and efficiently

  Yes

  No

  H/O

  N/A

• 2.3.4 - Bev nap to spec

  Yes

  No

  H/O

  N/A

• 2.3.5 - Ice to spec

  Yes

  No

  H/O

  N/A

• 2.3.6 - Straws to spec

  Yes

  No

  H/O

  N/A

• 2.3.7 - Garnish to spec

  Yes

  No

  H/O

  N/A

• 2.3.8 - Cocktail spec correct

  Yes

  No

  H/O

  N/A

• 2.3.9 - Fast operation of till and return of change

  Yes

  No

  H/O

  N/A