FY15 September DM Checklist - duplicate

Information

Metrics

Are customers being greeted in a professional and personable manner? Are self service customers interacted with throughout their visit?
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Are team members offering all customers a POM prior to close on their transaction and introducing the MRM coupon upon giving the customer a receipt?
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Are all team members introducing the We Listen process in a personal way at close of transaction and circling the link on the receipt (including shipping)?
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Are the restrooms clean and up to brand standard? Are the customer facing areas clean, swept, vacuumed, and without trash.
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Was the labor dashboard template reviewed to ensure proper coverage of Prime Time hours are being met on a daily basis? Is the center at a minimum of 85%?
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Are all retail items faced and are the inventory clips being used? Do all items have price tags correctly placed and visible?
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Scan 10 items for SOH accuracy - are the counts accurate to the system on hand? Does the CM know their shrink number by dollars/% for last month?
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Is the current Retail Monthly Action Plan properly executed and completed on time?
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Are the monthly POG updates being completed correctly?
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Is the center operating the SSM platform? Are receipts being retained with the dailies?
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Is the center compliant with the WDL processes and achieving the SQI AFT PU metric standard?<br>
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Are the WDL overlays being utilized by team members behind the counter? Are they available for customer use on the clipboard?
Are the dimensions on the ground packages correct? Measure 3 samples using the receipts with CMs and TMs
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Were the last months DM checklist action items completed?
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Was the July FRM binder update completed? Have the Simplification updates also been updated?
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Were the BCSA action plans completed and retested correctly?
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Review 7 day of financials from previous month using MFO and 7 random days from current month. Are they in compliance with the CMAR quick reference?
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Is the Fall Marketing campaign signage "One Shop Print Stop"placed correctly? Has the condition of the signage remained at brand standards?
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Does the CM know how to access BOBI? Was the most current income statement reviewed?
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Has the Climate Survey action plan review been completed with the Team Members?
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Are there reward/recognition activities going on in the center? Acknowledge any team members' birthdays/anniversaries.
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Can team members demonstrate mock Print Manager Order utilizing the web site? Review for order activity in progress.
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Do theTMs know of and can they speak to how they can impact the Growth Products Revenue Behaviors?
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Can the CM access the open bids for the center and are they aware of the status of each one?
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Are the center TMs using the discounting process to win bids and for customer satisfaction reasons?
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Did you discuss/review how the center is driving revenue behaviors to improve average transaction through POM and Plus One sales?
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