Title Page
-
Conducted on
-
Prepared by
-
Location
Front End Payment Supervision (Shoulder to Shoulder Verification of Good Payment with the team through ACO & Belted Checkouts)
❏ Verify Mode of Sale in ACO & Belted Checkouts?
-
➢ Verify effective bulk drink payment / mirrors in place
-
➢ Is the Team Member engaging with our Customers
-
➢ 2 team members during peak times / 1 to 8 ratio
-
➢ Verify Grids for ACO coverage for the week
Online Customer Experience Review (Review previous 2 weeks = login to ECF > Reports > Online Audit Summary Report > Date Range > Preview)
❏ Store completing required amounts of Online Customer Experience Reviews?
-
➢ Pick Up Only - completing 1 audit per day
-
➢ HD & Pick Up - completing 1 audit per day for Pick Up orders & 1 audit per session for Delivery orders
-
➢ Check variety of team members completing audits & ensure team members not auditing / picking their own orders
-
➢ Complete: 1 Audit Pick Up Only & 2 Audits in HD Store
Inventory Routine Grocery (Review on the day of visit with RF device)
❏ Has the overall Grocery Routine been completed?
-
➢ Verify Gaps/Low Lines across Groceries & Freezer have been scanned today - and either adjusted or filled to shelf
-
➢ Action Centre Alerts completed
-
➢ Daily Stock Check completed
-
➢ Quick Scan completed for Overstock cages
Planogram Integrity (Review the Grocery Planograms below to ensure correct execution. Full range on show & no missing tickets/lines. Please consider our Sustainability commitments and use a device e.g. Store iPad / Store Tablet / Chromebook to access InfoShare rather than printing planograms)
❏ Are Planograms completed correctly?
-
➢ Review Soft Drinks Bottle/Cans
-
Review 1 of the following Planograms: Medicinal, Vitamins, Cosmetics, Skin Care
-
➢ Review the most recently completed planogram.
Out of Code Process Grocery (Review Bulletin & Out of Code Process)
❏ Bulletin & Out of Code Process completed correctly? (Spot check previous 2 weeks of Bulletin & Out of Code in Device)
-
➢ Bulletin Review - No Out of Code product on show & Grocery dates entered in for the next two months
-
➢ Review Stock Rotation based on expiry dates
-
➢ Review Deleted Lines B/E - Review Best Before Dates & Ticketed Correctly
-
➢ Verify Out of Codes for today are completed in Device
Inventory Routine Fresh (Review on the day of visit with RF device)
❏ Has the overall Fresh Routine been completed?
-
➢ Verify Gaps/Low Lines across Fresh Con/Bakery have been scanned today - and either adjusted or filled to shelf
-
➢ Spot check MPLs/Capacities as you are scanning Low Lines/Gaps & Overstocks to verify they are accurate as per process
-
➢ Action Centre Alerts completed
-
➢ Quick Scan completed for Overstock cages
-
➢ SMP in place through Fresh for Coolrooms & BOH
Production Planners (Review on the day of visit with RF device)
❏ Are Productions planners in use and being followed
-
in Deli? Adjusting as required for sales?
-
in Seafood? Adjusting as required for sales?
-
in Bakery? Adjusting as required for sales?
-
Prop bakery Thaw? Adjusting as required for sales?
Volatile Lines (Review on the day of visit with RF device)
❏ Verify volatile lines in Fruit & Veg, Fresh Service & Bakery. Have they been actioned today & regular adjustments in the past 7 days?
-
➢ Fruit & Veg Volatile Lines reviewed daily
-
➢ Fresh Service Volatile Lines reviewed daily
-
➢ Bakery Volatile Lines reviewed weekly
Out of Code Process Fresh (Review Date Entry Process & Out of Code Process)
-
➢ Date Entry Review - No Out of Code product on show & Fresh dates entered in for the next 10 days (to be completed across Wednesday & Thursday)
-
➢ Review Stock Rotation based on expiry dates
-
➢ Verify Out of Codes for today are completed in Device
-
➢ Coolroom Check for Dates
Food Surplus Diversion (Review Food Surplus Diversion YTD and Food Surplus recording for Farmer & Wildlife and Local Food Rescue Partner if applicable)
❏ Food surplus diversion improvement on previous month (working towards 75% diversion target) & Food Surplus recorded correctly for the previous 2 weeks?
-
➢ Food Surplus Diversion improvement on previous month
-
➢ Food Surplus being recorded correctly (applicable if the store has a Farmer & Wildlife Partner and/or Local Food Rescue Partner exc. OzHarvest/Foodbank/Fareshare)
-
➢ Recycling Zones set up as per process