Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
SAFETY
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101 - Ensure each pallet in the steel has two equally distributed supports. Each pallet should be positioned on the front and back beams (not over the uprights) and the pallet supports should support 50% of the pallet.
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102 - Ensure compressible pallets are not used as a base pallet and are labeled with a "DO NOT DOUBLE STACK" sticker.
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103 - Ensure each pallet is not damaged, is wrapped from top to bottom, and is not leaning.
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104 - Ensure pallets are not stacked more than 2 high in the C tier or 3 high in the B tier if each pallet is a single layer. Pallets on the dock should not be stacked more than 3 high (4 high on the dock is acceptable for like items of paper products).
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105 - Ensure that all fire exits are kept clear and unobstructed at all times (no pallets, bins, etc.) both inside and outside of the doors. Also, exit doors must have a tag posted to indicate inspections were performed every 90 days.
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106 - Ensure that all fire extinguishers are mounted, have a "Fire Extinguisher" sign posted above, are accessible, and have an initialed and dated tag showing inspections were performed every 30 days. A tag should also be attached which indicates the annual outside service inspection has been performed.
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107 - Ensure that first aid kits are accessible, fully stocked and wall mounted in all required areas such as the following: Receiving, Service Desk, Meat (directly outside), Personnel (directly outside), Rotisserie/Deli, Bakery Tire Bay, Food Court/Cafe, and Gas Station. Also, Automated External Defibrillators (AEDs) need to be mounted and accessible on the Front Line and in Receiving; the alarm should sound when the door to the unit is opened.
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108 - Ensure that burn kits are wall mounted, fully stocked and accessible in the Bakery, Food Court/Cafe and Rotisserie. (Note: Bakeries without an oven do not need a burn kit; if the Rotisserie burn kit is mounted on the deli wall it is acceptable).
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109 - Ensure that the eyewash stations in Receiving, Tire Bay, and Gas Station are accessible, operational, and the saline is not expired. There should be (3) bladders for Receiving eyewash station (2 in the station, and 1 in reserve). The Gas Station should have one bottle and one refill. Permanent stations must be functional if no other eyewash station is in the same area.
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110 - Ensure that all Meat Cutters wear a metal mesh glove at all times when using a knife; the glove is removed while using the band saw, and a Whizard glove is worn while cleaning the deli slicer.
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111 - Ensure that a Map of Emergency Equipment and Extinguishers is posted/visible in the team member break room. The Map must be current and updated to reflect any changes made to the club and needs to include the evacuation route, meeting point, and location of the fire extinguishers, eyewash stations, first aid/burn kits, spill kits, and AEDs.
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112 - Ensure that the proper Hazardous Waste Barrels are in/near the DDR area for hazardous waste and are properly placed per the diagram. Hazardous material must be placed inside the correct barrel, the barrel should remain closed, and the accumulation start date needs to be annotated on the barrel. The EPA checklist is also required to be completed every 7 days (daily in ME)
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113 - Ensure that the club is in possession of a stocked Lockout/Tag-out Kit, including a red, yellow, green, and blue lock. Any broken equipment must be properly locked out and the Lockout/Tag-out Control Log (maintained in the Cash Office) should be completed as required. The club should not have more than one of each lock.
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114 - Ensure a Pre-operational checklist is completed (with mileage reading notated) for all forklifts and floor scrubbers prior to each shift. Checklists should remain with the forklift/scrubber.
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115 - Ensure that all forklift drivers are operating at safe speeds, using a walker during business hours, and limiting the load to one pallet at a time. The aisle the lift is in and the adjacent aisle must have a yellow barricade with the spotter located outside the aisle to alert the driver of any pallet movement. If a team member is in a cage, the driver as well as the team member in the cage are required to wear hard hats. All sit-down forklift drivers must wear seat belts while operating the lift.
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116 - Ensure that keys are not left in or on unattended forklifts or floor scrubbers. Forklifts and scrubbers are deemed unattended if the driver loses sight of the forklift/scrubber. The forks of the lift must be lowered to the floor while unattended; this applies at all times.
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117 - Ensure the most current Quick Reference Emergency Procedures Guide, including a completed call list, is posted/visible in all required areas, including Member Service Desk, Electrical Room, Compressor Room, Gas Station, Tire Bay, Receiving Office, DDR, and General Manager's Office.
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118 - A. Ensure the Daily Safety Checklist is completed each day prior to club opening, and signed/dated by the team member and MOD. B. Ensure the Daily Pallet Checklist is completed each day prior to club opening and signed/dated by the Overnight Specialist and MOD. C. Verify the Monthly Steel Self Assessment is completed weekly and signed/dated by the Asset Protection Manager and General Manager.
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119 - Ensure Safety Committee meetings are held once every month, with minutes posted on the current Safety Committee Meeting Minutes form. Eight (8) team members representing a minimum of 4 departments must attend each meeting. 300 Clubs (except 312) require only 5 team members from any department.
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120 - Ensure that all trucks are NOVA restrained or manually chocked while being entered by team members and/or truck drivers, including all vendor trucks and 800/820/840 trailers. Also, all restraints and lights (inside and out) on the NOVA system must be working properly. If not working properly, a service request needs to be submitted through Work Oasis, and the truck must be manually chocked.
ASSET PROTECTION
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201 - Ensure all drop trailers (excluding tire trailers) are secured with a pin lock at all times. A pin lock must be placed on the trailer as soon as the cab pulls away. If there are drop trailers in the yard not backed into the Receiving dock, the contents must be secured and a seal and pin lock need to be placed on the trailer.
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202 - Ensure that all Receiving doors are closed and locked tightly (no gaps) when not in use. The Receiving entry door must also be alarmed after Receiving is closed and merchandise should not be staged within the Receiving door areas.
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203 - Ensure that the AP Office/CCTV viewing room and Computer Room are locked at all times.
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204 - Review the Daily Refund Activity Report and ensure required refunds are annotated with receipts attached. For example, Manager Overrides have Manager's name, reason for override, how the presence of the Manager and the product being returned were verified and additional steps performed to validate the legitimacy of the refund. Checkmarks or "ok" are not acceptable. Also, the first page of the report must be signed and dated by a manager.
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205 - Review paid bad checks from the Bad Check Ledger and ensure the payment is recorded in Cash Settlement or on the Bad Check Payment report (retention 1 year). If payment is made at another club, documentation from that club (bad check payment report/MCD) should be obtained by the originating club to verify payment has been processed. Also, outstanding bad checks must have bi-weekly follow-up until the checks are sent to collections or prosecuted.
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206 - Ensure the Tire Bay Invoices Worksheet is completed daily. For clubs with a bump out, verify the tire counts are conducted and adjusted once per week. The count should be performed by a team member independent from the Tire Bay and should include department 95 and 195. Also, ensure the following: Tire Bay pass-through door is locked on both sides at all times when left unattended; only tire purchases are passed through to the Tire Bay, 2 sets of keys are held by 2 different team members, and keys are not left unattended.
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207 - Review the Permanently Issued Key Log to ensure the log is up to date and all keys in possession of a Manager are properly signed out. Every team member must have a separate page and managers must not permanently issue their own keys.
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208 - Ensure Jewelry Audits are completed with the correct weekly count as per the AP calendar and MC-2 jewelry (over $750 or all if applicable) is counted and annotated. Reports must be printed "by department". Reports printed by $750+ and "exceptions" are acceptable)
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209 - Ensure that the Front Door AP team member is not under 18 (blue badge) and has a "Front Door" sticker on their badge. In Comp Clubs (open over 1 year), ensure the team member has at least 6 months of service. Front Door team members should be using B.A.S.E.S. to verify receipts. Also, ensure that all Front Door/Receiving AP team members have training on file.
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210 - Ensure High Shrink counts are conducted and adjusted once per week according to the monthly count schedule. Report must be printed with "scanned categories".
CASH OFFICE
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301 - Ensure the Cash Office door remains closed and locked with all transactions conducted at the window. The general cash office door must be closed at all times, and money, cashier tills and register bags should not be left int he open when the cash office us unattended. If Cash Office is closed, it must be armed. Lottery tickets must be secured overnight.
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302 - Ensure the receipts/invoices for instant lottery tickets are signed by a manager.
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303 - Take 100% inventory of the Cash Office key box to ensure that all keys and override cards are organized, marked, accounted for, and an updated key log is maintained and indicates the number of keys per hook.
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304 - Ensure management performs a weekly safe audit and has signed the safe audit report.
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305 - Ensure deposit slips match to the deposits recorded in cash settlement, for accuracy and completeness. Additionally, verify armored car log/receipts are completed accurately once bags have been picked up by the courier.
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306 - Ensure a deposit slip had been approved by a manager for each deposit and the armored car log is also approved, if applicable. Managers cannot prepare and approve the same deposit.<br>1
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307 - Ensure that the deposit tag number was entered into Cash Settlement and on the armored car log if applicable (if the tag number was mistakenly entered into Cash Settlement and a comment was added into the End of Day/End of Week comment field with the correct tag number, it is acceptable)
FRONT LINE
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401 - Ensure copies of the most recent BJ's Membership Terms, Types and Features and Privacy Statement are available at the Membership Desk at all times.
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402 - Review the Daily Membership Cash Exception Report to ensure all items are researched and explanations are annotated on the report. Checkmarks or "ok" are not acceptable as an annotation.
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403 - N/A in DE & NH. Ensure a complete and unexpired Resale Certificate completed by the business is on file within Image Silo. Fed/State ID#, signature and date should be notated on the Resale Certificate. Ensure the membership is coded properly as resale. This certificate must be dated within 3 years or not expired per the state issued certificate. (See specific state tax rules)
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404 - N/A in DE & NH. Ensure a completed and unexpired Exempt Certificate completed by the organization is on file within Image Silo. Fed/State ID#, signature and date should be notated on Exempt Certificate. Ensure the membership is coded properly as exempt. This certificate must be dated within 3 years or not expired per the state issued certificate. (See specific state tax rules)
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405 - N/A in DE & NH. During your review of Certificates in ImageSilo for tests #403 and #404, determine if those members with missing, incomplete or expired forms have been expired in the on-line system. Also, expiration dates in the system must not be greater than 3 years or when the form expires. (See specific state tax rules)
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406 - N/A in DE & NH. Review resale 202 receipts to ensure the items purchased are for resale. Note: Specific state tax rules apply. Use reference sheets. Look for items such as cleaning supplies, paper towels, toilet paper, jewelry, etc. All alcohol purchases are taxable. Ensure members purchasing tobacco have an unexpired tobacco certificates on file except in NC.
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407 - Ensure all Self Checkout lanes are open and there is a FLS/SCO/MSS attendant present at all times. IF four or more manned registers are open, two FLS/SCO/MSS attendants must be present.
INVENTORY CONTROL
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501 - Review the Daily Data Entry Audit Trail Reports and ensure proper research is done to identify and correct any discrepancies identified with an "*" on all receipts. Also, ensure all Home Office adjustments are researched and annotated. The report must be signed and dated by a manager.
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502 - Ensue Bill of Ladings are filled out completely, including signatures, BJ's Reference Numbers (transfer number, VCB number, etc.) the pro # for less than truck load shipments and the number of cartons. BOLs should be approved by 2 team members.
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503 - Review items in DDR that have not yet been VCBd to verify MC-2 status.
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504 - Ensure vendor follow-up (email, efax, faxes notations, phone calls) occur every 7 to 10 days and items are shipped within 7 days of the receipt of the return authorization. The computer and electronics return checklist is also required to b completed for all applicable products returned to DDR, such as computers, laptops and tablets.
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505 - Ensure the sign price of food and merchandise throughout the club agrees to the register price.
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506 - Ensure the sign price of reduced items agrees to the register price. Also, ensure expired scan down price signs are removed prior to club opening.1
FOOD SAFETY
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601 - Ensure food supplies behind the Food Court/Cafe are within date coding guidelines. Items with today's date must be removed prior to club opening and prepared items (cookies, etc) must be labeled with expiration date when displayed for sale.
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602 - Review all Produce items for proper code dating guidelines. Items with today's date must be removed prior to club opening.
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603 - Review all non-perishable items on the sales floor for proper code dating guidelines Items with today's date must be removed prior to club opening.
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604 - Review all Meat, Cheese and Dairy items for proper code dating guidelines. Items with today's date must be removed prior to club opening.
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605 - Review all Bakery items for proper code dating guidelines. Items with today's date must be removed prior to club opening.
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606 - Ensure the pH level of the sanitizer in the Bakery, Meat, Deli, Rotisserie, and Food Court areas are between 150-400 ppm.
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607 - Ensure all perishable items (meat, cheese, dairy, bakery, produce and cafe) are coded with the correct expiration dat and properly rotated with the older products on top or in front of the newer products.
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608 - Ensure all cleaning chemicals and bottles are properly labeled and not stored next to or above food/food storage containers (a proper barrier should be between chemicals and food/food storage containers if stored together)
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609 - Ensure thermometers are present in the Food Court/Cafe as well as at each demo station with prepared (cooked) food or "heat and serve" food. Also the thermometer must be properly calibrated to 32 degrees.
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610 - Ensure all hand sinks (rest rooms, Meat & Bakery, Food Court/Cafe, Produce, etc) have soap, paper towels in a proper dispenser, or a working air dryer available. IF air dryer is not working and a CMMS has been submitted and paper towels are present in a dispenser, it is acceptable. Sinks should remain accessible, have hot water available and not be used to store items.
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611 - Ensure that the Chicken Rotisserie Log is being completed for every batch of chickens/turkeys/wings cooked. Each batch must be labeled and chickens can not be out for more than 4 hours. In addition the stem thermometer must be properly calibrated to 32 degrees.
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612 - Ensure the Generated Trim Log is completed daily for all trim generated at the club and logs are labeled with the correct week ending date and club number.
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613 - Ensure that all food designated for "Feeding America" is sorted and species are segregated throughout the entire donation process (including during pick up). Also, ensure all items are VCBd correctly under reason code 9.
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614 - Ensure all recalled merchandise (food and non-food) is removed from the sales floor (spoiled and damaged items should also be removed from the sales floor, however will not result in a reportable comment for audit purposes)
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615 - SEAFOOD: Ensure the Country of Origin is included on the Hobart label for all seafood items on the sales floor. A Country of Origin label must also be located next to the manufacturer's label on on the master case and the master case must be held until all product from that case is sold or destroyed. (Note: a new case label must be attached to the master case when additional items are put out for sale).
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616 - FOOD COURT/CAFE: Ensure all prepared food out for sale is labeled with a disposal time and that items are not out for sale past their disposal time.
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617 - DEMO: Ensure an "Allergen" notice is posted on Demo carts and is not blocked by any signs or product being displayed on the cart. Ensure ingredients for each Demo item are displayed and if the adjustable shelves are attached to the cart, they are not empty.
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618 - Ensure all food Demo stations have a bottle of (1) degreaser (2) water and (3) sanitizer to clean surfaces. All three bottles must be at all Demo stations with food being served. Test the level of the sanitizer ad ensure it is between 150-400 ppm.
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619 - Ensure all food handling team members are following sanitation standards, including the following: wearing proper uniforms (apron/coat and hat/hair restraint) no snacking/drinking, no bare hand contact with ready to eat food, and removal of their uniform prior to leaving their department.
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620 - Ensure all perishable deliveries are inspected for freshness, damage and temperature. A Comark digital thermometer and an infrared thermometer must be properly calibrated and stored in the Receiving Office. Also, three temperatures must be recorded on the manifest for all perishable deliveries.
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621 - Ensure all open Deli items are within date code dating guidelines and are properly wrapped with a Hobart label indicating the date the product was opened. Open deli meats have a 7 day code and cheese/hard deli meats have a 21 day code.
FUEL & AUTOMOTIVE
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701 - PROPANE: Ensure team members are wearing safety glasses and gloves while pumping propane and "No Smoking" signs are posted int he propane area. Also, both gates must be unlocked and open when team members are pumping propane.
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702 - PROPANE: Ensure access to the valve is restricted by keeping the door to the valve or the main gate locked when unattended. Also, review the Propane Tracking report (for Clubs that sell propane by the tank) or Daily and Weekly Metered Propane Tracking report (for clubs that have metered propane units) and verify meter readings are documented twice a day and number of gallons used is documented.
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703 - TIRE BAY: Ensure a completed invoice is written up for each member's car in the Bay indicating all of the work to be performed on the car. Vehicle Condition/Description and Member's signature for approval must be filled out prior to work being performed. the Tire Manager check must also be filled out after work is performed and Club Members must initial/sign in all applicable areas. Also, ensure the invoice is hole-punched (hole-punch is not applicable in bump out Tire Bays or if there is not a pass-through).
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704 - TIRE BAY: Review invoices and ensure the invoice is completed properly, including the pre-vehicle condition description area detailing any missing/damaged rims, hub caps, center caps, or lug nuts. If there is nothing missing/damaged, then the OK box must be checked for each item. the TPMS must be checked and the Manager on Duty Quality Check must be completed/signed. Also, club members must initial/sign in all applicable areas.
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705 - TIRE BAY: Ensure the "BJ's Wheel Installation Steps" sign is posted in the Tire Bay.
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706 - GAS STATION: Ensure fill port spill buckets do not contain any liquids or debris and are checked at opening and before/after each delivery. Also, ensure sensors for Tank Sumps are not in alarm by requesting a print out of the Liquid Sensor Status report from the VeederRoot. If liquid is detected, a CMMS ticket should be submitted.
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707 - GAS STATION: Ensure a Hazardous Waste Barrel is stored in the secondary containment system and the top cover of the barrel has a yellow "Hazardous Waste Label" with a date no older than 180 days (90 days in RI). Also, a Gas Station team member must be present in the Gas Station at all times.
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708 - GAS STATION: Ensure the Weekly Gas Facility Environmental checklist is complete, including the Manager's signature and the Liquid Sensor status and All Functions Normal reports are attached to the checklist. Checklist must be completed every Monday morning. Also, ensure the Monthly Environmental Tank Sump Pump Inspections Checklist is completed on the 15th of each month.
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709 - GAS STATION: Ensure the Gasoline Delivery Bill of Ladings are retained (retention = 5 years) and maintained in the club.
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710 - GAS STATION: Take a 100% inventory of the Receiving/Gas Key box to ensure that all keys are organized, marked, accounted for, and an updated key log is maintained and indicates the number of keys per hook. Also, ensure 2 gas station Pump Test cards are secured in the Cash Office safe (unless signed out and in use) and a Member Courtesy Card is available in the Gas Station Kiosk at all times.
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711 - GAS STATION: Ensure the Daily Inspection Log is completed for each day and an updated copy of the Daily Task List is available in the Gas Station Kiosk.
PERSONNEL
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801 - Ensure the Employment Application is completed online with an electronic signature, printed and retained in the team member's file. Also, ensure each new hire has been processed through the workflow within PeopleAnswers to hired status and removed from the applicant pool.
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802 - Ensure the W-4 form is completed properly and signed by the team member. Verify that the correct information is entered into PeopleSoft.
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803 - Ensure I-9 forms are the current version, signed, and fully completed for all team members. Check that proper identification was provided based on the list on the back of the form. Forms should be filed separately from the personnel file.
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804 - Ensure a Pre-Employment Drug Test Consent and Release form was completed and the Drug Test Log is maintained (if applicable) to monitor that the Oral test occurred or the applicant went to submit a drug test sample within 24 hours of receiving the offer of employment (applies even if hired on the weekend)
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805 - Ensure a 90 day review was completed timely, even if hired as Pay for Experience. The review must have all pages completed, and have signatures/dates by the team member and applicable Supervisor/Manager.
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806 - Ensure the appropriate state required signs, Federal 6 in 1 posters and the current Statement on Commercial Bribery, Conflict of Interest and Business Ethics policy (November 2014) is posted for team members to view. Check English and Spanish requirements. See Manual for requirements by state.
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807 - Ensure the labor Analysis Report is printed weekly and the GM/Senior Manager has signed the report approving all hours. Also, all payroll adjustments faxed to the Home Office must be attached to the report.
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808 - Ensure a current Class C Operator Training Certificate is on file for all Gas Station team members (including team members who cover breaks). Each team member must be re-certified annually.
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809 - Ensure that team members involved in work-related accidents or unsafe acts have been retrained. Retraining should be documented on a Team Member Safety Retraining Form and conducted on the team member's first day back to work.
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810 - Observe all areas of the club and ensure that all critical documents and sensitive information regarding team and club members is secure, e.g., all PII information, including personnel files, I-9 forms, applications, etc. Medical information, such as Worker's Comp, Medical LOA, physician's notes, etc. need to be maintained in a separate personnel file. A file reflecting personnel record retention for both onsite and offsite record retention should also be maintained.
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811 - Ensure all team members under 18 are wearing their blue badge and are not working in prohibited areas or on prohibited equipment. These team members should not be scheduled in restricted areas and minors need to have a completed work permit o file (when applicable by state). See Personnel Manual for state requirements.
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812 - Ensure all forklift drivers (including managers) have a certification on file, dated and that the receive a passing score (recalculate score). Each driver must be re-certified annually. Quizzes are updated annually and must be the most current version.
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813 - Ensure a current version of the "BJs Food Safety Training Quiz" is on file for all food handling team members. Team members must receive a passing score. Quizzes are updated annually.
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814 - Florida and Maine Propane clubs only: Ensure there is a team member for pumping propane that has a copy of the state certification card on file in the building during all hours of operation.
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815 - Ensure all Tire Bay team members have a TIA Basic (level 200 or higher) certification on file. If a team member does not have a certification on file, ensure they are not scheduled to work in the bay without a certified team member. (For clubs in Dade County, FL - Clubs 51, 91, 111, 170, 174, 179, 367, ensure a state issued apprentice permit has been obtained and is mantained in the personnel file for all Tire Bay team members).
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816 - Review the Self Audits and ensure that they are completed (no missing/incomplete sections) with initials and acceptable or unacceptable (A or U is fine) and that the appropriate version of the self audit was used.
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817 - Ensure all BJ's required signs are posted for all team members to view in English and spanish (if required)<br>1. Sexual Harassment<br>2. Discrimination<br>3. Solicitation Notice<br>4. Sick Leave<br>5. Open Door Solutions<br>6. Area Human Resources Business Partner contact information