Anonymous

Gaylord National Front Drive Service

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Title Page

Document No.
Service Front Drive
Gaylord National
Conducted on
Prepared by
Location
Personnel

If waiting in a queue, an attempt to acknowledge the guest was made in a timely manner.
Warm welcome/greeting provided
Promptly opens car doors
STAR follow Service Basics 1 and 2
STAR follows Basic 3
Offer to assist with Luggage and provide directions to Front Desk
Guest name used during interaction when known
STAR followed Service Basic 4
Further assistance offered to the guest
Warm and sincere closing offered and appreciation demonstrated
STAR followed Service Basic 1 and 2 to close the interaction

Anonymous

Gaylord National Front Drive Service

Use this Template

Print as PDF

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