Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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Warm welcome/greeting provided
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STAR followed Service Basic 1 and 2
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STAR greeted guest within 1 minute of seating, offering juice and coffee
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STAR followed Service Basic 3
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STAR provided a guided tour of the menu
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Guest name was used during interaction when known
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STAR followed Service Basic 4
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Further assistance offered to the guest
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Warm and sincere closing offered and appreciation demonstrated
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STAR followed Service Basic 1 and 2 to close the interaction
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STAR checked back with the guest during the meal period
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STAR offered a "to-go" cup during the interaction
