Title Page

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

  • Warm welcome/greeting provided

  • STAR followed Service Basic 1 and 2

  • STAR followed Service Basic 3

  • Guest name used during the experience when known

  • STAR followed Service Basic 4

  • Further assistance offered to the guest when name known

  • STAR asked how the treatment was

  • Warm and sincere closing offered and appreciation demonstrated

  • STAR followed Service Basic 1 and 2 to close the interaction

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