GDK - Angel Foods Site Visit

• Location
  Address

• Date Of Visit

  Date

• Time

  Date

• Prepared By

  Select GDK - Angel GDK - Box Park Wembley GDK - Camden GDK - Finsbury Park GDK - Fulham GDK - High Road Wembley GDK - Kilburn Jitender Kumar Mahbubur Rahman Khan Mannie Sehmar Hemanth Shivani Gabba

  • GDK - Angel
  • GDK - Box Park Wembley
  • GDK - Camden
  • GDK - Finsbury Park
  • GDK - Fulham
  • GDK - High Road Wembley
  • GDK - Kilburn
  • Jitender Kumar
  • Mahbubur Rahman Khan
  • Mannie Sehmar
  • Hemanth
  • Shivani Gabba

• Manager On Duty

• Restaurant has running hot water

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Working hand wash and hot water (min temp 37.8.c)

  Yes

  No

  N/A

• Walk in fridge and freezer in full working order

  Yes

  No

  N/A

• No signs of pest infestation

  Yes

  No

  N/A

• Gas interlocking in fully operational

  Yes

  No

  N/A

• Probes are calibrated and working (3 X Probes)

  Yes

  No

  N/A

• Allergen cards available

  Yes

  No

  N/A

• No cross contamination observed during visit

  Yes

  No

  N/A

• All products are within their primary shelf life

  Yes

  Minor

  Major

• Raw procedures being followed correctly using apron & gloves (red)

  Yes

  Minor

  Major

• Holding times marked and correct on all stored items (dates on packages)

  Yes

  Minor

  Major

• Meat for Spring Rolls is properly chilled, stored, and dated

  Yes

  Minor

  Major

• Proper rotation of products (FIFO)

  Yes

  Minor

  Major

• Open packages are covered/wrapped with secondary shelf life marked

  Yes

  Minor

  Major

• Approved chemicals are available and being used correctly

  Yes

  Minor

  Major

• Trail completed fully average 9/10

  Yes

  Minor

  Major

• Fridge's/freezers clean and free of ice build up

  Yes

  Minor

  Major

• All chilled products are at 5C or below

  Yes

  Minor

  Major

• Probes are calibrated and working

  Yes

  Minor

  Major

• Correct colour coded knives and cutting boards

  Yes

  Minor

  Major

• Sufficient clean, sharpened blades available

  Yes

  Minor

  Major

• Griller burners are fully working

  Yes

  Minor

  Major

• Grillers clean and in good repair

  Yes

  Minor

  Major

• Grillers clean and in good repair

  Yes

  Minor

  Major

• Canopy clean and in good repair (exception of daily build up)

  Yes

  Minor

  Major

• All equipment is kept clean and in good repair

  Yes

  Minor

  Major

• Work surfaces and tables are clean and in good repair

  Yes

  Minor

  Major

• Staff wash their hands as and when appropriate

  Yes

  Minor

  Major

• All BOH staff wearing full uniform according to brand standard

  Yes

  Minor

  Major

• All FOH staff wearing full uniform according to brand standard

  Yes

  Minor

  Major

• Full stock of gloves, hairnets, beard nets, disposable aprons

  Yes

  Minor

  Major

All items meet brand quality standards

• Large scales available, clean and working properly

  Yes

  Minor

  Major

• Lettuce (Cool, Crisp, Bright Green, Undamaged, Correct Cut)

  Yes

  Minor

  Major

• Yes

  No

  N/A

• Lettuce leaf (Burgers) (Cool, Crisp, Bright Green, Undamaged, Correct Shape)

  Yes

  Minor

  Major

• Red cabbage (Cool, Crisp, Bright Red, Undamaged, Mixed with Lemon Juice, Correct Cut)

  Yes

  Minor

  Major

• Onion (Cool, Crisp, Bright White, Undamaged, Correct Cut)

  Yes

  Minor

  Major

• Spice Mix (spicy/curry))

  Yes

  Minor

  Major

• Tomato slices (Cool, Firm textured, Ripe, Undamaged, Correct Thickness)

  Yes

  Minor

  Major

• Tomato pieces (Cool, Firm textured, Ripe, Undamaged, Correct Quartered)

  Yes

  Minor

  Major

• Yogurt Sauce (Cool, Correct Color and Texture)

  Yes

  Minor

  Major

• Garlic Sauce (Cool, Correct Color and Texture)

  Yes

  Minor

  Major

• Burger Sauce (Cool, Correct Color and Texture)

  Yes

  Minor

  Major

• Salsa (Cool, Correct Color and Texture)

  Yes

  Minor

  Major

• Pickled cucumber (Burger) (Cool, Correct Color, Stored in Brine and Correct Slice)

  Yes

  Minor

  Major

• Jalapenos (Cool, Correct Color and Stored in Brine)

  Yes

  Minor

  Major

• Lemons (Cool, Correct Color and Correct Cut)

  Yes

  Minor

  Major

• Grated Cheese (Fresh Look, Not Dry and Not Oily)

  Yes

  Minor

  Major

• Feta Cheese (Fresh Look, Properly Shredded, No Water)

  Yes

  Minor

  Major

Quality

• Build sheets and recipes available

  Yes

  Minor

  Major

• Prep planning information available

  Yes

  Minor

  Major

Prepared products quality and quantity for expected business

• Spring Rolls

  Yes

  Minor

  Major

• Sauces

  Yes

  Minor

  Major

• Vegtables

  Yes

  Minor

  Major

Kebabs

Skewer cooked correctly

• Beef

  Yes

  Minor

  Major

• Chicken

  Yes

  Minor

  Major

Skewers are allowed to 'recover' between cutting

• Beef

  Yes

  Minor

  Major

• Chicken

  Yes

  Minor

  Major

• Shavers are being cleaned every 90 minutes

  Yes

  Minor

  Major

• Grill pan is wiped with blue roll every 20 minutes

  Yes

  Minor

  Major

Breads

• All toasters are clean and in good repair

  Yes

  Minor

  Major

• Temperatures and timers are correct

  Yes

  Minor

  Major

• All breads meet quality standards

  Yes

  Minor

  Major

• Utensils and cutting boards are in place

  Yes

  Minor

  Major

• All breads are toasted correctly (Positioning, time, temps)

  Yes

  Minor

  Major

• Breads are opened properly

  Yes

  Minor

  Major

• Not preparing more than 5 orders ahead

  Yes

  Minor

  Major

Saladette

• Saladette set up correctly to planagram layout

  Yes

  Minor

  Major

• All gastros are clean and in good repair

  Yes

  Minor

  Major

• All correct utensils are in place as per brand standard guidelines

  Yes

  Minor

  Major

All menu items are built properly

• German Doner Kebab Sandwich

  Yes

  Minor

  Major

• Kcal Kebab Sandwich

  Yes

  Minor

  Major

• Durum Doner Wrap

  Yes

  Minor

  Major

• Lahmacun

  Yes

  Minor

  Major

• QuesadillaB69

  Yes

  Minor

  Major

• Krunch Burger

  Yes

  Minor

  Major

• Burger

  Yes

  Minor

  Major

• Fryers calibrated and temp set correctly

  Yes

  Minor

  Major

Fry Station

• Fryers calibrated and temp set correctly

  Yes

  Minor

  Major

• Oil quality acceptable

  Yes

  Minor

  Major

• Oil levels are correct

  Yes

  Minor

  Major

• No broken or damaged fry baskets

  Yes

  Minor

  Major

• Timers set correctly with holding time scheduled no longer than 7 minutes

  Yes

  Minor

  Major

• Fries cooked correctly

  Yes

  Minor

  Major

• Fries are packaged correctly

  Yes

  Minor

  Major

• Flaming /Curry fries are cooked and packed according to brand standard

  Yes

  Minor

  Major

• Chilli cheese bites are cooked and packed according to brand standard

  Yes

  Minor

  Major

• Spring rolls Clearly identified - beef/chicken

  Yes

  Minor

  Major

• Spring rolls Cooked and packed according to brand standard

  Yes

  Minor

  Major

• Yes

  No

  N/A

Expo

• All items are checked for accuracy and quality and marked off with a highlighter

  Yes

  Minor

  Major

• Take-away items are wrapped correctly

  Yes

  Minor

  Major

• Heat cabinets turned on and being used - If applicable

  Yes

  Minor

  Major

• Heat cabinets turned on and being used - If applicable

  Yes

  Minor

  Major

Beverages

• Display fridge follows planogram layout with front facing labelsB92

  Yes

  Minor

  Major

• All products are at 5C or below

  Yes

  Minor

  Major

• Where applicable, Tango Blast operating and dispensed as per brand standard B94

  Yes

  Minor

  Major

Service Equipment

• POS, printers, KDS are clean, cables tied up, and working properly

  Yes

  Minor

  Major

• Dining room trays are clean, in good condition, and in adequate supply

  Yes

  Minor

  Major

• Yes

  No

  N/A

• Menu screens are current, in the proper order, clean, and working properly

  Yes

  Minor

  Major

• Current Halal certificate available

  Yes

  Minor

  Major

• Hand Sanitizer Available For Guests

  Yes

  Minor

  Major

• Current allergen information and cards available for guests

  Yes

  Minor

  Major

• Music per GDK playlist and appropriate level in all guest areas

  Yes

  Minor

  Major

• Guest Wi-Fi working and no password required

  Yes

  Minor

  Major

• Lights are per GDK standard and well maintained

  Yes

  Minor

  Major

• All GDK packaging available and stored properly

  Yes

  Minor

  Major

• Sauces available, stored correctly with holding time on the tray

  Yes

  Minor

  Major

• Branded bags

  Yes

  Minor

  Major

• Branded wet wipes

  Yes

  Minor

  Major

• Branded napkins

  Yes

  Minor

  Major

• Brand approved forks

  Yes

  Minor

  Major

• Salt & Pepper sachets

  Yes

  Minor

  Major

• Ketchup & Mayonnaise sachets (Heinz)B32

  Select Yes Minor Major

  • Yes
  • Minor
  • Major

Complaints

• Complaint log is in use and shows positive guest recovery actions

  Yes

  Minor

  Major

• Operations troubleshooting and corrective action is evident

  Yes

  Minor

  Major

Highchairs and disabled toilets

• High chairs available, clean, and in good condition (safety straps in tact)

  Yes

  Minor

  Major

• All touch points including door handles, emergency pull handle, taps sanitised frequently

  Yes

  Minor

  Major

• Disabled seating and toilet available and in good condition

  Yes

  Minor

  Major

Telephone etiquette followed

• Answers calls within 3 rings

  Yes

  Minor

  Major

• Gives a correct GDK greeting over the phone

  Yes

  Minor

  Major

• Confident in menu spec

  Yes

  Minor

  Major

• Has access to relevant information i.e. Allergy info/promos

  Yes

  Minor

  Major

• Follows correct guest care procedures as if the guest was in the store

  Yes

  Minor

  Major

Door Security if applicable

• Individual is smart/clean/well presented in uniform and with clearly visible SIA badge

  Yes

  Minor

  Major

• Individual is acknowledging all guests entering and leaving

  Yes

  Minor

  Major

• Doors are being opened for guests

  Yes

  Minor

  Major

• Any conflict is being handled in a calm and professional manner

  Yes

  Minor

  Major

• Guest ejections must be approved by manager/supervisor.

  Yes

  Minor

  Major

Guest Hosting

• Guests are greeted politely

  Yes

  Minor

  Major

• Ordering and seating process is explained correctly

  Yes

  Minor

  Major

• Menus are wiped and sanitised after each use

  Yes

  Minor

  Major

• Menus are handed out to guests waiting in line

  Yes

  Minor

  Major

• Must be confident in menu spec

  Yes

  Minor

  Major

Counter Service

• Till sneeze guard in place (Covid 19)

  Yes

  Minor

  Major

• Cashier on station ready to receive guest

  Yes

  Minor

  Major

• One menu on the counter at the till

  Yes

  Minor

  Major

• Cashier knowledgeable on menu and ingredients

  Yes

  Minor

  Major

• Special orders handled correctly

  Yes

  Minor

  Major

• Suggestive sell/up-sell evident

  Yes

  Minor

  Major

Dine-In-Orders

• Safe distancing rules being followed (Covid 19)

  Yes

  Minor

  Major

• Food runners are accurate and efficient

  Yes

  Minor

  Major

• Clean and sanitised tray being used

  Yes

  Minor

  Major

• Drinks opened at the table

  Yes

  Minor

  Major

• One wet wipe and 2 napkins per guest given

  Yes

  Minor

  Major

• Correct sauce policy being followed

  Yes

  Minor

  Major

• Proper tray layouts used

  Yes

  Minor

  Major

• Meals presented to the guest with main item facing them

  Yes

  Minor

  Major

• Each item 'announced' to the individual guest

  Yes

  Minor

  Major

Take Away/Delivery Orders

• Double checked for accuracy

  Yes

  Minor

  Major

• Bags sealed with stickers (Delivery)

  Yes

  Minor

  Major

• Ticket checked off using a highlighter pen

  Yes

  Minor

  Major

• One wet wipe and 2 napkins per guest given

  Yes

  Minor

  Major

• One wet wipe and 2 napkins per guest givenCorrect sauce policy being followed

  Yes

  Minor

  Major

• Allergen card placed inside bag

  Yes

  Minor

  Major

• Ticket attached to bag

  Yes

  Minor

  Major

• No staples being used

  Yes

  Minor

  Major

• Appropriate bag(s) used per order size

  Yes

  Minor

  Major

Delivery Driver Engagement

• Courteous interaction with the drivers

  Yes

  Minor

  Major

• Driver ID checked

  Yes

  Minor

  Major

• Riders wearing face mask/sneeze guard and gloves

  Yes

  Minor

  Major

• Order number matched to driver app

  Yes

  Minor

  Major

• Order presented and described to driver

  Yes

  Minor

  Major

• Driver brings their thermal bag

  Yes

  Minor

  Major

• FOH Supervisor is directing and engaging with the drivers

  Yes

  Minor

  Major

Delivery Driver Engagement

• Adequate distancing and signage in place (COVID 19)

  Yes

  Minor

  Major

• Proper sterilisation of surfaces, tables and chairs carried out after each use (Covid 19 )

  Yes

  Minor

  Major

• Walls, floors, doors, tables, chairs, and booths are clean and in good repair

  Yes

  Minor

  Major

• Ceiling and lighting are clean and in good repair

  Yes

  Minor

  Major

• Air con vents and filters are clean

  Yes

  Minor

  Major

• Front counter surfaces are clean and organised

  Yes

  Minor

  Major

• Back counter area is clean and organised

  Yes

  Minor

  Major

• Walls, floors, doors, tables, chairs, and booths maintained throughout the shift

  Yes

  Minor

  Major

• Service trays are washed and sanitised after each use

  Yes

  Minor

  Major

• Lobby waste bins are clean and liners changed as needed.

  Yes

  Minor

  Major

• Lobby brushes and dust pans are clean and in good repair

  Yes

  Minor

  Major

Exterior

• Fogging certificate on view (Covid 19)

  Yes

  Minor

  Major

• All signage clean, in good repair and working properly (lightbox))

  Yes

  Minor

  Major

• Windows sparkling clean and in good repair

  Yes

  Minor

  Major

• Safe distancing signs and guidelines in place

  Yes

  Minor

  Major

• Order ready screens being updated (where applicable)

  Yes

  Minor

  Major

• EHO rating displayed

  Yes

  Minor

  Major

• Doors and handles wiped and sanitised frequently (Covid 19)

  Yes

  Minor

  Major

• Pavement and footpaths are maintained and clean

  Yes

  Minor

  Major

• Area surrounding the restaurant is free of GDK litter

  Yes

  Minor

  Major

• Outside guest bins are clean, in good repair, and covered (if applicable)

  Yes

  Minor

  Major

• General waste and rubbish collection bins clean and in good repair

  Yes

  Minor

  Major

• Waste oil collection containers clean and in good repair

  Yes

  Minor

  Major

Employee Hygiene & Food Handling

• Brand standard Covid 19 safe practices in place and being followed

  Yes

  Minor

  Major

• Gloves worn appropriately

  Yes

  Minor

  Major

• FOH staff wearing proper protective clothing (sneeze guard, gloves, masks)

  Yes

  Minor

  Major

• Staff appear fit and healthy

  Yes

  Minor

  Major

• Jewellery policy enforced (including nail varnish/false nails)

  Yes

  Minor

  Major

Toilets

• Doors, touchpoints and sinks wiped and sanitised frequently (Covid 19)

  Yes

  Minor

  Major

• Clean and in good repair

  Yes

  Minor

  Major

• Fully stocked throughout the shift

  Yes

  Minor

  Major

Management

• Shift Manager conducts full restaurant walk around every hour

  Yes

  Minor

  Major

• Shift Management handover completed daily

  Yes

  Minor

  Major

• Kitchen and prep stations covered

  Yes

  Minor

  Major

• Queue being managed accordingly

  Yes

  Minor

  Major

• Skewer management is being practiced (minimise meat costs)

  Yes

  Minor

  Major

• All service stations covered

  Yes

  Minor

  Major

• All Team members and managers log in and out including breaks

  Yes

  Minor

  Major

Guest Care

• Shift manager is visible, active, and out front

  Yes

  Minor

  Major

• Shift manager is supporting team members

  Yes

  Minor

  Major

• "Guest Journey" conducted every 30 mins (Walk in the guests shoes)

  Yes

  Minor

  Major

• Shift targets are set and communicated

  Yes

  Minor

  Major

• Adequate social distancing measures being used (Covid 19)

  Yes

  Minor

  Major

• Front door control, greeting area, and security (Covid 19)

  Yes

  Minor

  Major

• Materials displayed properly

  Yes

  Minor

  Major

• Team members aware of all current brand standards, promotions and covid 19 precautions

  Yes

  Minor

  Major

• Just Eat Rating 4.5+

  Yes

  Minor

  Major

• Deliveroo Rating 4+

  Yes

  Minor

  Major

• Uber Rating 4+

  Yes

  Minor

  Major

• Trip Advisor Rating 4+

  Yes

  Minor

  Major

• Google Rating 4+

  Yes

  Minor

  Major

Food Safety

• EHO inspection records available and all violations corrected within 10 days

  Yes

  Minor

  Major

• Hygiene Rating 5

  Yes

  Minor

  Major

• Planned and Daily Maintenance is performed and documented

  Yes

  Minor

  Major

• Team members training and verification on food safety/sanitation

  Yes

  Minor

  Major

Inventory Management

• Stock levels in line with sales forecasts

  Yes

  Minor

  Major

• Products from suppliers are checked for accuracy, quality, and condition (vehicles checked)

  Yes

  Minor

  Major

• Orders placed according to forecasted sales

  Yes

  Minor

  Major

• Deliveries verified to original order and being checked off

  Yes

  Minor

  Major

Safety & Security

• Wet floor signs being used and clean and in good repair

  Yes

  Minor

  Major

• Team Members wear PPE

  Yes

  Minor

  Major

• First Aid kit available

  Yes

  Minor

  Major

• All fryer baskets with clean filled with oil (or water if not in use must not be kept empty fire risk)

  Yes

  Minor

  Major

• Certified First Aider on each shift

  Yes

  Minor

  Major

• Accident book available and current

  Yes

  Minor

  Major

• Covid 19 fitness for work completed every day

  Yes

  Minor

  Major

• Covid opening and closing checks completed on Trail everyday

  Yes

  Minor

  Major

• Covid 19 10 best tips poster displayed

  Yes

  Minor

  Major

• Insurance certificates e.g.. Liability certificate available upon request

  Yes

  Minor

  Major

• Handover daily diary kept and in use

  Yes

  Minor

  Major

• Fire extinguishers in place and within service dates (Annual)

  Yes

  Minor

  Major

• All team members wear appropriate shoes

  Yes

  Minor

  Major

• All team members wear appropriate shoes

  Yes

  Minor

  Major

• Backdoor policy is followed

  Yes

  Minor

  Major

• Cash controls are followed (skims, draw pulls, cancels/voids)

  Yes

  Minor

  Major

• Large notes verified

  Yes

  Minor

  Major

• Counterfeit note detection process in place

  Yes

  Minor

  Major

• Manager POS access controlled and required for management functions

  Yes

  Minor

  Major

• CCTV system in place and in working order

  Yes

  Minor

  Major

• Fire alarm tested weekly and documented

  Yes

  Minor

  Major

• Emergency lighting working, tested, and documented

  Yes

  Minor

  Major

Team Member & Management Scheduling

• Sales and transactions projected by day and shift

  Yes

  Minor

  Major

• Team member rotas posted at least 5 days in advance

  Yes

  Minor

  Major

• Weekly managers' tasks scheduled

  Yes

  Minor

  Major

• Managers scheduled according to the pace of business

  Yes

  Minor

  Major

Internal Communications

• Posters, memos, signs are professional and in an appropriate tone of voice

  Yes

  Minor

  Major

• Information is timely

  Yes

  Minor

  Major

• Balance of communication (positive, policy, etc.)

  Yes

  Minor

  Major

• Time Completed

  Date

• Manager On Duty Name

• Manager On Duty Signature

  Sign

• Auditor Name

• Auditor Signature

  Sign