General Manager Operations Roadhouse Checklist

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Fuel Canopy and Bowsers

• Are all bowsers clean and in good working condition?

  Yes

  No

  N/A

• Have bowsers regular inspection for accuracy been completed?

  Yes

  No

  N/A

• Are there sufficient water refill / squeegies available?

  Yes

  No

  N/A

• Is forecourt clean of build up including grime / grease and fuel spills?

  Yes

  No

  N/A

• Are all fire safety measures in place?

  Yes

  No

  N/A

• Is fire safety equipment tagged and tested?

  Yes

  No

  N/A

• Are all lights under canopy working?

  Yes

  No

  N/A

• Is canopy free of build up of cobwebs?

  Yes

  No

  N/A

Grounds and Perimiter

• Are gardens well maintained and healthy?

  Yes

  No

  N/A

• Are grounds free of debris weeds / dead trees?

  Yes

  No

  N/A

• Is perimeter fencing maintained?

  Yes

  No

  N/A

After Hours Check

• Is there sufficient lighting throughout the property for patrons after dark?

  Yes

  No

  N/A

• Are ALL external lights working?

  Yes

  No

  N/A

• Are all lights working on motel externals

  Yes

  No

  N/A

• Are all lights working in toilets and showers?

  Yes

  No

  N/A

• Are all lights working in retail offer?

  Yes

  No

  N/A

Customer Facilities / Abblutions

• Are all customer toilets and showers clean?

  Yes

  No

  N/A

• Are all customer toilets and showers working?

  Yes

  No

  N/A

• Is all plumbing works supporting ablutions In working order?

  Yes

  No

  N/A

Laundry

• Is customer laundry clean?

  Yes

  No

  N/A

• Is customer laundry in good working condition?

  Yes

  No

  N/A

• Is customer laundry free of graffiti?

  Yes

  No

  N/A

• Are all plumbing works supporting laundry in working order?

  Yes

  No

  N/A

• Is all signage clear and legible in laundry?

  Yes

  No

  N/A

• Have all electric units been correctly tagged and tested?

  Yes

  No

  N/A

Retail Offer

Trading Review

• Is the shop exterior clean and free of cob webs / dust / graffiti?

  Yes

  No

  N/A

• Is there current promotional signage / point of sale

  Yes

  No

  N/A

• Is current souvenirs range full and well merchandised?

  Yes

  No

  N/A

• Is current souvenirs range a compelling offer?

  Yes

  No

  N/A

• Test scan six souvenir items for price accuracy and bar code legibility?

  Compliant

  Non - Compliant

• Are all souvenirs clothing sizes on show

  Yes

  No

  N/A

• Is reserve souvenirs stock well controlled or excessive?

  Yes

  No

  N/A

• Is souvenirs merchandise well spread across all pay points on site?

  Yes

  No

  N/A

Grocery Offer

• Are all fridges and electrical equipment tagged and in good working order?

  Yes

  No

  N/A

• Are all trading lights working?

  Yes

  No

  N/A

• Is all fire safety equipment in correct locations and tagged?

  Yes

  No

  N/A

• Is grocery offer well merchandised and in stock of major selling products?

  Yes

  No

  N/A

• Have regular date code checks been completed - check twelve items?

  Compliant

  Non - Compliant

• Select twelve products and check scanned price versus shelf price ticket?

  Compliant

  Non - Compliant

• Document number of products off show?

  Yes

  No

  N/A

• Is the front counter well merchandised with suitable impulse sale products?

  Yes

  No

  N/A

• Review stock reserve, is stock on hand at minimal levels?

  Yes

  No

  N/A

• Is all reserve stock marked with sufficient use by codes?

  Yes

  No

  N/A

• Are periodic stock takes being completed and results acceptable?

  Yes

  No

  N/A

• Are all products showing suitable gross profit?

  Yes

  No

  N/A

Retail Food Offer

• Are all nominated food to go products on show?

  Yes

  No

  N/A

• Are all pre prepared products of suitable quality?

  Yes

  No

  N/A

• Are all food to go items clearly priced?

  Yes

  No

  N/A

• Are food to go cases / fridges clean and well maintained?

  Yes

  No

  N/A

• Are regular temperatures checks completed and documented?

  Yes

  No

  N/A

• Is coffee machine clean and well maintained?

  Yes

  No

  N/A

• Is pricing acceptable?

  Yes

  No

  N/A

• Are coffee options sufficient?

  Yes

  No

  N/A

Bar / Restaurant

• Is exterior clean and dust free?

  Yes

  No

  N/A

• Are all external legislative signs present?

  Yes

  No

  N/A

• Is liquor licence current and visible?

  Yes

  No

  N/A

• Are all staff RSA's present and current?

  Yes

  No

  N/A

• Are reserve stocks at acceptable minimal levels?

  Yes

  No

  N/A

• Are all purchases made from approved suppliers?

  Yes

  No

  N/A

• Review system for appropriate gross profit and report?

  Yes

  No

  N/A

• All lights working in bar and restaurant?

  Yes

  No

  N/A

• All lights working in fridges?

  Yes

  No

  N/A

• Are refrigeration temperatures at compliant levels?

  Yes

  No

  N/A

Kitchen

• Are all appliances tagged and tested?

  Yes

  No

  N/A

• Are all temperature checks completed and recorded?

  Yes

  No

  N/A

• Are all cleaning materials safely stored?

  Yes

  No

  N/A

• Is housekeeping / vermin control of a high standard?

  Yes

  No

  N/A

• Are all staff present dressed appropriately?

  Yes

  No

  N/A

• Are all pre prepared products dated and stored appropriately?

  Yes

  No

  N/A

• Is reserve stock at minimum levels?

  Yes

  No

  N/A

• Is reserve stock stored appropriately?

  Yes

  No

  N/A

• Complete formal costings on products being prepared - nominate products and gross profit rates in comments?

  Yes

  No

  N/A

• Are all products products being served of a high quality standard?

  Yes

  No

  N/A

• Is there a food production plan in use?

  Yes

  No

  N/A

Maintenance - The following areas must be visited whilst onsite. Each area must be photographed and a summary of observations completed.

• Generators checked and a summary of observations completed?

  Yes

  No

  N/A

• Bore and pumps checked and a summary of observations completed?

  Yes

  No

  N/A

• Sewerage ponds checked and a summary of observations completed?

  Yes

  No

  N/A

• Rubbish tip checked and a summary of observations completed?

  Yes

  No

  N/A

• Gardens / pool / tennis courts checked and a summary of observations completed?

  Yes

  No

  N/A

• Hotel laundry checked and a summary of observations completed?

  Yes

  No

  N/A

• Staff accommodation checked and a summary of observations completed?

  Yes

  No

  N/A

Company Assets

• Complete a review of all company vehicles onsite for maintenance, upkeep, safety and registration?

  Safe

  At Risk

  N/A

• Document any findings on the above?

  Yes

  No

  N/A

Site Safety

• Check employee files for site orientation and safety training and document findings?

  Compliant

  Non - Compliant

• Review notes and minutes from previous safety committee meetings?

  Compliant

  Non - Compliant

• Review for accuracy and follow up actions completed?

  Compliant

  Non - Compliant

Financial Performance

• Review with site manager and appropriate team leaders current available financial indicators.

  Meeting Targets

  Not Meeting Targets

• Detail shortfalls and corrective actions required.

  Yes

  No

  N/A

Motel Rooms - Select six motel rooms to review.

• Are external walls and doors clean on all units?

  Yes

  No

  N/A

• Are all internal lights working?

  Yes

  No

  N/A

• Does room smell pleasant?

  Yes

  No

  N/A

• Is bathroom / toilet area clean and well maintained?

  Yes

  No

  N/A

• Are room carpets clean?

  Yes

  No

  N/A

• Is the bed linen sufficient quality?

  Yes

  No

  N/A

• Are all appliances clean and working?

  Yes

  No

  N/A

• Are all electrical appliances tagged and in date?

  Compliant

  Non - Compliant

General

• Provide general commentary on any observations not covered in checklist.

  Yes

  No

  N/A

• Add signature

  Sign