Generalx Facility Audit Air

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

Exterior

Parking Area

• Are all parking areas clean and free of debris?

  Yes

  No

  N/A

• Parking area is striped?

  Yes

  No

  N/A

• Parking area is in good repair?

  Yes

  No

  N/A

• Correct required number ADA parking, properly labeled, and signed? (USA only)

  Yes

  No

  N/A

• Are the fence and gate in good repair?

  Yes

  No

  N/A

• Is the landscape free of debris and properly maintained?

  Yes

  No

  N/A

• Is the building accessible per local ADA requirements? (USA only)

  Yes

  No

  N/A

• Are all exits to the properties properly secured?

  Yes

  No

  N/A

• Is the return entrance area properly secured (Tiger Teeth, etc...)

  Yes

  No

  N/A

• Is there more than one brand at this site?

  Yes

  No

  N/A

• Are ready to rent parking spaces separated by brand (i.e. signs and other markings are not dual branded)?

  Yes

  No

  N/A

• Are the return areas separated by brand (i.e. separated lanes, signs, and other equipment for each brand)?

  Yes

  No

  N/A

• Is the transaction area brand specific (i.e. a sign for each brand, each brand's back wall graphic, and separated counters (if possible))?

  Yes

  No

  N/A

Parking Lot Lighting

• Is there adequate security lighting for employees and vehicles?

  Yes

  No

  N/A

• Parking lot light lenses cleaned annually?

  Yes

  No

  N/A

• On/Off of parking lot lighting controlled by photocell?

  Yes

  No

  N/A

• Are RCI (Rapid Check In) devices used?

  Yes

  No

  N/A

• Are all the RCI devices working properly?

  Yes

  No

  N/A

• Are the access points properly positioned to provide RCI coverage throughout the entire return area?

  Yes

  No

  N/A

• Are there additional fully charged batteries readily available for the RCI devices?

  Yes

  No

  N/A

• Are there the appropriate number of RCI devices to manage peak return hours?

  Yes

  No

  N/A

Building Colors

• Do you have control of building colors?

  Yes

  No

  N/A

• Interior and exterior of door frames and window frames are the appropriate tradedress color?

  Yes

  No

  N/A

• Is the pole for the pole sign painted the correct color?

  Yes

  No

  N/A

• Body of the building is painted the brand appropriate tradedress color?

  Yes

  No

  N/A

• Building trim/ accents are painted the brand appropriate tradedress color(s)?

  Yes

  No

  N/A

• Building is properly maintained and representative of company standards?

  Yes

  No

  N/A

• All booths (Exit, Customer Service, Return) are properly maintained and representative of company standards?

  Yes

  No

  N/A

Signage

• All signs conform to tradedress/trademark standards?

  Yes

  No

  N/A

• Signs are clean and in good working order?

  Yes

  No

  N/A

• Signs cleaned minimum 1 time per year?

  Yes

  No

  N/A

• Signs re-lamped as appropriate (T8 Aura lamp every 8 years, T12 every year)?

  Yes

  No

  N/A

• On/Off of the sign controlled by photocell?

  Yes

  No

  N/A

• Is the pole/ monument/ building sign visible/ clear of trees and bushes?

  Yes

  No

  N/A

• Door decal/hour sign/.com sign posted on entrance door?

  Yes

  No

  N/A

• Gate decal/ hour sign/ .com sign posted at gate?

  Yes

  No

  N/A

• Are the stall signs in good condition (if applicable)?

  Yes

  No

  N/A

• Is the way finding signage adequate?

  Yes

  No

  N/A

Interior

Lobby

• Adequate seating for customers in lobby area?

  Yes

  No

  N/A

• Lobby is free of clutter including a coffee pot, or any other dispensers?

  Yes

  No

  N/A

• Transaction area is clean and free of all materials except the counter mats?

  Yes

  No

  N/A

• Is there adequate space in front of the counter for customer queuing (lobby area)?

  Yes

  No

  N/A

Furniture

• Furniture clean and in good working order?

  Yes

  No

  N/A

• Is there an ADA accessible transaction area? (USA only)

  Yes

  No

  N/A

General Office

• Does the customer see a clean professional sales and marketing environment?

  Yes

  No

  N/A

• Are the cables/ wires in customer view properly managed and concealed?

  Yes

  No

  N/A

• Rates/statistics/other proprietary information concealed?

  Yes

  No

  N/A

• All electronic office equipment is clean and in good working order?

  Yes

  No

  N/A

• The branch manager ensures that electronic office equipment is consistently checked for foreign devices?

  Yes

  No

  N/A

• Lost and found items are secured under lock and key? (i.e. Lockers, locked closets with labeled shelves or bins, etc.)

  Yes

  No

  N/A

Branch Marketing

• Interior illuminated sign?

  Yes

  No

  N/A

• The brand appropriate back wall graphic is installed, clean and in good condition.

  Yes

  No

  N/A

• Counter mats- placed directly in front of each computer terminal at the transaction area?

  Yes

  No

  N/A

• Marketing posters are the current version, hung in a professional manner with the bottom of the frame at 44" above finish floor?

  Yes

  No

  N/A

• Refueling Options sign is in good condition (including the numbers) posted at or near the transaction area with current pricing?

  Yes

  No

  N/A

• GPS counter display is clean and in good working order at or near the transaction area?

  Yes

  No

  N/A

• Alamo/ National Kiosk (customer self service terminal) is well placed, clean and in good working order?

  Yes

  No

  N/A

• Are the crowd control devices properly positioned and in good working order?

  Yes

  No

  N/A

• Is there adequate signage to direct EPlus or Emerald Club customers to the appropriate place?

  Yes

  No

  N/A

Ceilings

• All interior ceilings are clean and in good condition?

  Yes

  No

  N/A

• HVAC vents in the general office area are clean?

  Yes

  No

  N/A

• All interior lights are working properly?

  Yes

  No

  N/A

• All interior light lens covers are clean and in good repair?

  Yes

  No

  N/A

• Interior light fixtures re-lamped/lens covers cleaned every three years?

  Yes

  No

  N/A

• 24 hour light in use for security?

  Yes

  No

  N/A

Walls

• All interior walls and glass are clean and in good repair?

  Yes

  No

  N/A

• Interior walls are the correct tradedress color?

  Yes

  No

  N/A

Notices

• Publicly required legal notices- hung in professional manner with the appropriate tradedress frame?

  Yes

  No

  N/A

• Employee notices, other current legal postings diplayed in an employee area in a neat/organized way?

  Yes

  No

  N/A

Flooring

• All interior flooring is clean, stain free and in good condition?

  Yes

  No

  N/A

• Carpet is professionally cleaned a minimum of 3 times per year?

  Yes

  No

  N/A

• The brand appropriate tradedress carpet (example - E-cycle for current tradedress ERAC locations)?

  Yes

  No

  N/A

• The brand appropriate tradedress porcelain tile or walk off carpet in lobby area? (For high traffic area)

  Yes

  No

  N/A

• Logo mats are not present at this site?

  Yes

  No

  N/A

Restroom

• Do you have control of the restroom?

  Yes

  No

  N/A

• Restroom is clean?

  Yes

  No

  N/A

• Toilet paper is available at all times?

  Yes

  No

  N/A

• Restroom walls/ ceiling painted semi-gloss- light in color or a tradedress accent color?

  Yes

  No

  N/A

• Privacy lock on restroom door?

  Yes

  No

  N/A

• Restroom toilet in good working order?

  Yes

  No

  N/A

• Sink that dispenses warm water in restroom?

  Yes

  No

  N/A

• Mirror in restroom?

  Yes

  No

  N/A

• Properly stocked paper towel dispenser or electric hand dryer in restroom?

  Yes

  No

  N/A

• Properly stocked soap dispenser in restroom?

  Yes

  No

  N/A

• Properly functioning exhaust fan in restroom?

  Yes

  No

  N/A

• Restroom wastebasket has a clean exterior and is emptied daily?

  Yes

  No

  N/A

• Coat hook on back of restroom door?

  Yes

  No

  N/A

• Restroom is clutter free?

  Yes

  No

  N/A

• Restroom is ADA compliant? (USA only)

  Yes

  No

  N/A

• Are restrooms sized appropriately to adequately accommodate customer demand?

  Yes

  No

  N/A

Breakroom

• Do you have a specific break area you control?

  Yes

  No

  N/A

• Drinking fountain/ water cooler- clean and in good working order?

  Yes

  No

  N/A

• Breakroom table and chairs are clean, free of debris and in good working order?

  Yes

  No

  N/A

• At least 3.6 cubic foot refrigerator clean and in good working order in break area?

  Yes

  No

  N/A

• Microwave clean and in good working order? (optional product)

  Yes

  No

  N/A

• Coffee/tea pot clean and in good working order? (optional product)

  Yes

  No

  N/A

• Cabinet in break area to accommodate refrigerator, microwave, coffee/tea pot?

  Yes

  No

  N/A

• Statistic boards, computers, phones not located inside break room?

  Yes

  No

  N/A

• Artwork in the break area is hung in a professional manner?

  Yes

  No

  N/A

• Is the break area clean and clutter free?

  Yes

  No

  N/A

Security

Branch Security

• Is there a safe for keys and cash?

  Yes

  No

  N/A

• Is the safe combination guarded (not in a Rolodex, etc.)?

  Yes

  No

  N/A

• If accepting cash is there a time delay (TD) safe?

  Yes

  No

  N/A

• Is the TD safe located behind the counter in an area where employees do not go out of view to access the safe?

  Yes

  No

  N/A

• Is drop box of commercial grade/ professionally installed/ in good working order?

  Yes

  No

  N/A

• Rear door(s) properly secured?

  Yes

  No

  N/A

• Are the GPS devices stored in a secure area?

  Yes

  No

  N/A

Branch Safety

• Is a written opening and closing plan in force?

  Yes

  No

  N/A

• Is a document destruction container or device in use?

  Yes

  No

  N/A

• Does the manager have readily available to their employees the written OSHA (US)/ Health and Safety (Canada) plan and do they acknowledge they are communicating and training their employees as required?

  Yes

  No

  N/A

• Are all security cameras and their recording devices working and secured properly?

  Yes

  No

  N/A

Vehicle Prep Area

• Wash area is organized and set up for success?

  Yes

  No

  N/A

• Wash area free of trash?

  Yes

  No

  N/A

• Wash area sized and built appropriately so not to create water damage to surrounding area?

  Yes

  No

  N/A

• Wash area built and operated within local codes?

  Yes

  No

  N/A

• Is washpad concrete?

  Yes

  No

  N/A

• Is the concrete washpad slip resistant (i.e. rough broom finish)?

  Yes

  No

  N/A

• Is there proper drainage in the wash area?

  Yes

  No

  N/A

• Wash area ceiling is in good condition?

  Yes

  No

  N/A

• Wash area walls and doors are in good repair?

  Yes

  No

  N/A

• All wash equipment (vac, heaters, etc...) working properly?

  Yes

  No

  N/A

• Lighting in the vehicle prep area is clean and in good working order?

  Yes

  No

  N/A

• Wash area water hoses are free of leaks?

  Yes

  No

  N/A

• Current Material Safety Data Sheets (MSDS) for all liquid, gel and aerosol products are located near car wash supplies?

  Yes

  No

  N/A

• Eye wash station(s) is clean, in good working order and, if required by the location's MSDS, able to provide a 15 minute continuous flush?

  Yes

  No

  N/A

• All liquid, gel and aerosol products are properly labeled per MSDS?

  Yes

  No

  N/A

• All liquid, gel and aerosol products are properly stored per MSDS?

  Yes

  No

  N/A

• All Personal Protective Equipment (PPE), as required by the location's MSDS are on site, readily available, in good working order, and the manager confirms the PPE is consistently and properly used?

  Yes

  No

  N/A

• Do you have an automatic car wash?

  Yes

  No

  N/A

• Is the automatic car wash working properly?

  Yes

  No

  N/A

• Is there a preventative maintenance contract for the automatic car wash(s)?

  Yes

  No

  N/A

• Automatic car wash chemicals are properly stored and dispensed at the proper ratio?

  Yes

  No

  N/A

• Do you have on site fuel?

  Yes

  No

  N/A

• Is the on site fuel area covered?

  Yes

  No

  N/A

• Is the fuel access properly secured (code/ card reader, restricted area)?

  Yes

  No

  N/A

• Is the emergency shut off switch easily identified and working properly?

  Yes

  No

  N/A

• Is the current tank registration posted on site?

  Yes

  No

  N/A

• Is there a stocked spill kit adequate to handle possible spills and prevent them from entering a storm drain or the environment?

  Yes

  No

  N/A

• Are the fuel pump and associated hoses in good condition?

  Yes

  No

  N/A

• Are the fuel pumps equiped with break away fuel hoses with the flow of the break away in the correct direction?

  Yes

  No

  N/A

• Do you have an Underground Storage Tank (UST)?

  Yes

  No

  N/A

• Is the Automatic Tank Gauging system (such as a Veeder Root) working properly and free of alarms?

  Yes

  No

  N/A

• Are the fill ports painted the correct color (vapor return - orange, Unleaded gas - white with black, Diesel - yellow) and are the colors clearly legible?

  Yes

  No

  N/A

• Does the facility have monthly inspection records for the tank, sumps and leak detection readily available and maintained on site for at least two years?

  Yes

  No

  N/A

• Do you have an Aboveground Storage Tank (AST)?

  Yes

  No

  N/A

• Is the Spill Prevention Control & Countermeasure (SPCC) plan readily available and current (required for sites that store over 1320 gallons of oil/gas/diesel in tanks, drums or lube cubes)?

  Yes

  No

  N/A

• Does the facility have monthly visual inspections of the tank(s), sump(s) and leak detection readily available and maintained on site for at least two years?

  Yes

  No

  N/A

• Do the fuel dispensors have stage II vapor recovery (phase 2)?

  Yes

  No

  N/A

• Does the facility do daily/ weekly inspections of the nozzles and hoses and maintain records for two years?

  Yes

  No

  N/A

• Has the stage II system been tested by a testing company in the past year and are the records maintained on site for two years?

  Yes

  No

  N/A

• Is there an employee that is certified in the stage II vapor recovery equipment?

  Yes

  No

  N/A

• Are there fuel dispensers on a fuel island (a dispenser with underground piping to the tank)?

  Yes

  No

  N/A

• Is there a key to the lower panel of the fuel dispenser accessible for inspections

  Yes

  No

  N/A

• Are the containment pans under the fuel dispenser clean, dry with no sign of a leak?

  Yes

  No

  N/A

Summary

• Is the interior of the branch on the current tradedress?

  Yes

  No

  N/A

• Is the exterior of the branch on the current tradedress?

  Yes

  No

  N/A

Sign Off

• Auditor's signature

  Sign