Generalx UK

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Exterior

Car Park Area

• All car park areas are clean and free of debris?

  Yes

  No

  N/A

• Car park area stripped?

  Yes

  No

  N/A

• Car park area is in good repair?

  Yes

  No

  N/A

• Are the fence and gate in good repair?

  Yes

  No

  N/A

• Is the landscape free of debris and properly maintained?

  Yes

  No

  N/A

• Disabled parking reasonably compliant per DDA regulations? (U.K. only)

  Yes

  No

  N/A

• Disabled accessibility to the building reasonably compliant per DDA? (U.K. only)

  Yes

  No

  N/A

Car Park Lighting

• Is there adequate security lighting for employees and vehicles?

  Yes

  No

  N/A

• Car park light Lenses cleaned annually?

  Yes

  No

  N/A

• On/Off of car park lighting controlled by photocell?

  Yes

  No

  N/A

Building Colours

• Interior and exterior of door frames and window frames are the appropiate tradedress colour?

  Yes

  No

  N/A

• Pole for pole sign is painted the correct tradedress colour?

  Yes

  No

  N/A

• Body of the building is painted light colour?

  Yes

  No

  N/A

• Building trim/ accents are painted dark colour?

  Yes

  No

  N/A

• Building is properly maintained and representative of company standards?

  Yes

  No

  N/A

Signage

• All signs conform to tradedress/ trademark standards?

  Yes

  No

  N/A

• All signs are clean and in good working order?

  Yes

  No

  N/A

• Sign cleaned minimum 1 time per year?

  Yes

  No

  N/A

• Signs re-lamped as appropiate (T8 Aura lamp every 8 years, T12 every year)?

  Yes

  No

  N/A

• On/Off of signs controlled by photocell?

  Yes

  No

  N/A

• Is the Pole/ Monument/ Building sign visible/clear of trees and bushes?

  Yes

  No

  N/A

• Door decal/ hour sign/ .com sign posted on entrance door?

  Yes

  No

  N/A

• Gate decal/ hour sign/ .com posted at gate?

  Yes

  No

  N/A

Interior

Lobby

• Adequate seating for customers in lobby area?

  Yes

  No

  N/A

• Lobby is free of clutter including a coffee/ tea pot (kettle), or any other dispensers?

  Yes

  No

  N/A

• Transaction area is clean and free of all materials except the counter mats?

  Yes

  No

  N/A

Furniture

• Furniture clean and in good working order?

  Yes

  No

  N/A

• Personnel facing towards lobby?

  Yes

  No

  N/A

• Does branch have reasonable availability to service disabled customers in compliance with DDA? ( U.K. Only)

  Yes

  No

  N/A

General Office

• Does the customer see a clean and professional office environment?

  Yes

  No

  N/A

• Are all cable/ wires in customer view properly managed and concealed?

  Yes

  No

  N/A

• Rates/statistics/other proprietary information are concealed?

  Yes

  No

  N/A

• All electronic office equipment is clean?

  Yes

  No

  N/A

• All electronic office equipment is in good working order?

  Yes

  No

  N/A

• Does the manager regularly check branch computers and the branch network for foreign devices (key loggers, credit card skimmers, rogue network devices and other unknown systems)?

  Yes

  No

  N/A

Branch Marketing

• Interior Illuminated Sign?

  Yes

  No

  N/A

• Counter Mats- placed directly in front of each computer terminal at the transaction area?

  Yes

  No

  N/A

• Marketing posters are the current version, hung in a professional manner with the bottom of the frame at 110cm above finish floor?

  Yes

  No

  N/A

Ceilings

• Ceiling in the general office area is in good condition

  Yes

  No

  N/A

• Ceiling air conditioning (if applicable) & heating vents in the general office are clean?

  Yes

  No

  N/A

• All interior lights are working properly?

  Yes

  No

  N/A

• Light lens covers in the general office area are clean?

  Yes

  No

  N/A

• Light lense covers are in good repair?

  Yes

  No

  N/A

• Light fixtures re-lamped/ lens covers cleaned every three years?

  Yes

  No

  N/A

• 24 hour light in use for security?

  Yes

  No

  N/A

Walls

• Walls and glass in the general office area are in good repair?

  Yes

  No

  N/A

• Walls and glass in the general office area are clean?

  Yes

  No

  N/A

• Interior walls are the correct tradedress colour?

  Yes

  No

  N/A

• Is the skirting board clean and in good repair?

  Yes

  No

  N/A

Notices

• Publicly required legal notices- hung in a professional manner with the appropriate tradedress frame?

  Yes

  No

  N/A

• Employee notices, other current legal postings displayed in an employee area in a neat/ organized manner?

  Yes

  No

  N/A

Flooring

• Flooring is clean, stain free and in good condition?

  Yes

  No

  N/A

• Carpet is professionally cleaned a minimum of 3 times per year?

  Yes

  No

  N/A

• Standard Enterprise carpet tile?

  Yes

  No

  N/A

• Porcelain tile or Walk off carpet in lobby area? (For high traffic area)

  Yes

  No

  N/A

• Logo Mats are not present at the site?

  Yes

  No

  N/A

Toilets

• Toilet room is Clean?

  Yes

  No

  N/A

• Toilet paper is available at all times?

  Yes

  No

  N/A

• Toilet room walls/ ceiling painted semi-gloss -Light in color or a tradedress accent color?

  Yes

  No

  N/A

• Privacy lock on toilet room door?

  Yes

  No

  N/A

• Toilet in good working order?

  Yes

  No

  N/A

• Toilet room sink that dispenses warm water?

  Yes

  No

  N/A

• Mirror in toilet room?

  Yes

  No

  N/A

• Properly stocked paper towel dispenser or electric hand dryer in toilet room?

  Yes

  No

  N/A

• Properly stocked soap dispenser in toilet room?

  Yes

  No

  N/A

• Properly functioning ventilation?

  Yes

  No

  N/A

• Toilet room rubbish bin has a clean exterior and emptied daily?

  Yes

  No

  N/A

• Coat hook on back of toilet room door?

  Yes

  No

  N/A

• Toilet room is clutter free?

  Yes

  No

  N/A

• Has reasonable accomidations been made per DDA for toilet room? (U.K. only)

  Yes

  No

  N/A

Kitchen / Breakroom

• Designated break area?

  Yes

  No

  N/A

• Drinking fountain/ Water cooler- clean and in good working order?

  Yes

  No

  N/A

• Breakroom table and chairs are clean, free of debris and in good working order?

  Yes

  No

  N/A

• At least a 3.6 cubic foot refrigerator clean and in good working order in the break area?

  Yes

  No

  N/A

• Microwave clean and in good working order? (optional product)

  Yes

  No

  N/A

• Coffee/Tea pot (kettle) clean and in good working order? (optional product)

  Yes

  No

  N/A

• Cabinet in break area to accommodate refrigerator, microwave, coffee/tea pot?

  Yes

  No

  N/A

• Statistic boards, computers, phones not located inside break room?

  Yes

  No

  N/A

• Artwork in the break area is hung in a professional manner?

  Yes

  No

  N/A

• Founding Values Poster-Hung in a professional manner in an Employee area.

  Yes

  No

  N/A

• Break room ceiling is clean?

  Yes

  No

  N/A

• Break room ceiling is in good repair?

  Yes

  No

  N/A

• Break room walls and glass are clean?

  Yes

  No

  N/A

• Break room walls and glass are in good repair?

  Yes

  No

  N/A

• Break room floors are clean?

  Yes

  No

  N/A

• Break room floors are in good repair?

  Yes

  No

  N/A

• Is the break area clean and clutter free?

  Yes

  No

  N/A

Security

Branch Security

• Is there a safe for keys and cash?

  Yes

  No

  N/A

• Is the safe combination guarded (not in a rolodex, etc.)?

  Yes

  No

  N/A

• If accepting cash is there a time delay safe?

  Yes

  No

  N/A

• Is the safe located behind the counter in an area where employees do not go out of view to access the safe?

  Yes

  No

  N/A

• Is drop box of commercial grade/ professionally installed/ in good working order?

  Yes

  No

  N/A

• Is the rear door properly secured?

  Yes

  No

  N/A

Branch Safety

• Is a written opening and closing plan in force?

  Yes

  No

  N/A

• Is a document destruction container or device in use?

  Yes

  No

  N/A

• Does the manager have readily available to their employees the Health and Safety policy and do they acknowledge they are communicating the Health & Safety policy and ensuring their employees compliance?

  Yes

  No

  N/A

• Are all security cameras and their recording devices working and properly secured?

  Yes

  No

  N/A

Bucket Wash Area

• Wash area is organized and set up for success?

  Yes

  No

  N/A

• Wash area is free of trash?

  Yes

  No

  N/A

• Wash area is sized and built appropriately so not to create water damage to surrounding area?

  Yes

  No

  N/A

• Wash area built and operated within local legislation?

  Yes

  No

  N/A

• Is washpad concrete?

  Yes

  No

  N/A

• Is the concrete washpad slip resistant (I.E. rough broom finish)?

  Yes

  No

  N/A

• Is there proper drainage in the wash area?

  Yes

  No

  N/A

• Wash area ceiling is in good condition?

  Yes

  No

  N/A

• Wash area walls and glass are in good repair?

  Yes

  No

  N/A

• All wash equipment (vac, heaters, etc...) is working properly?

  Yes

  No

  N/A

• Wash area water hoses are free of leaks?

  Yes

  No

  N/A

• Current Safety Data Sheets (SDS) for all liquid, gel, and aerosol products are located near car wash supplies?

  Yes

  No

  N/A

• Eye wash station is clean, in good working order, and if required by the location's SDS, able to provide a 15 minute continuous flush?

  Yes

  No

  N/A

• All liquid, gel and aerosol products are properly labeled per SDS?

  Yes

  No

  N/A

• All liquid, gel and aerosol products are properly stored per SDS?

  Yes

  No

  N/A

• All Personal Protective Equipment (PPE), as required by the location's MSDS are on site, readily available, in good working order, and the Manager confirms the PPE is consistently and properly used.

  Yes

  No

  N/A

• Lighting in the vehicle prep area is clean and in good working order?

  Yes

  No

  N/A

• Is the interior of the branch on the current tradedress?

  Yes

  No

  N/A

• Is the exterior of the branch on the current tradedress?

  Yes

  No

  N/A