GFM Perception Survey

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Please use this survey during each location visit to capture the perception of our service delivery.

Contractors

• Refrigeration: Is the Service you have received over the last 6 months -

  Good

  Poor

• Ovens: Is the Service you have received over the last 6 months -

  Good

  Poor

• Lift: Is the Service you have received over the last 6 months -

  Good

  Poor

• Heating: Is the Service you have received over the last 6 months -

  Good

  Poor

• Lighting: Is the Service you have received over the last 6 months -

  Good

  Poor

• Cleaning: Is the Service you have received over the last 6 months -

  Good

  Poor

• Pest Control: Is the Service you have received over the last 6 months -

  Good

  Poor

Contractors always

• Sign in/out on arrival/departure

  Yes

  No

  N/A

• Record and report all accidents

  Yes

  No

  N/A

• Comply with Personal Protective Equipment requirements

  Yes

  No

  N/A

• Communicate progress and seek job approval from the Duty Manager before they leave site

  Yes

  No

  N/A

• Have good spare part availability

  Yes

  No

  N/A

Your FM Helpdesk

• Communicates well with me and I am kept informed.

  Yes

  No

  N/A

• Online website is simple and easy to use

  Yes

  No

  N/A

• Completes work to a satisfactory standard before closing a job

  Yes

  No

  N/A

Your Group FM team

• Are you aware of who your Area Maintenance Manager is?

  Yes

  No

  N/A

• My Area Maintenance Manager communicates well and I am kept informed

  Yes

  No

  N/A

• Snags following a refit are closed out quickly

  Yes

  No

  N/A

• The communication from GFM about seasonal service was good

  Yes

  No

  N/A

• GFM preparation for trade critical events such as Easter is good

  Yes

  No

  N/A

• The process for replacing condemned equipment is simple and quick

  Yes

  No

  N/A

• When I escalate a task it gets the right focus

  Yes

  No

  N/A

• If your store has had a serious incident in the last 12 months (e.g. Robbery) did you receive good levels of support and communication?

  Yes

  No

  N/A

• I get good service from GFM

  Yes

  No

  N/A

• I trust GFM and would recommend the service they provide

  Yes

  No

  N/A

• Are there any other comments you would like to share about your Facilities Management Service?

Action

• Action detail

• Associated WON's

• Target completion date

  Date

• Store representative signature

  Sign

• GFM representative signature

  Sign