GH In Room Dining Forbes 2025 April

Telephone conversation is calm and clear**

Associate is highly articulate and avoids slang and excessive use of phrase-fragments

Associate is polite and maintains a gracious tone and appropriate pace throughout the interaction

Associate readily smiles and maintains an engaging expression

Associate makes eye contact and keeps focus on the guest

Associate exhibits a genuine sense of interest and concern for the guest and/or demonstrates anticipatory service when appropriate and helpful**

Ordertaker inquires about dietary restrictions, preferences or allergies prior to taking the order or proactively acknowledges these if previously made known.

If dietary restrictions, preferences or allergies are made known and a dish modification is required, Associate appropriately acknowledges these when serving the meal

It is not necessary to prompt Associate, as they have anticipated all requirements and automatically provided or offered them**

Cross-departmental channels of communication among Associates are consistent and complete**

Associate performs the requirements of their department knowledgeably and proficiently. <br>Associate can capably answer questions about the entire hotel or obtains effective and prompt assistance

Associate consistently and respectfully personalizes interactions, addressing the guest in accordance with their preference, if known**

Associate closes interactions with polite, appropriate remarks

All Associates encountered are wearing clean and well-fitted uniforms

Associate's appearance is consistent with the property style and demonstrates a strong sense of personal care and hygiene

Associate maintains alert posture and behaves professionally in view of the guest

Associate does not decline any request without offering appropriate alternatives**

Menu includes at least two high-quality health-conscious beverages

Menu offers a variety of nutritionally focused options; dietary restrictions are considered

Menu provides an exceptional variety, including concept-driven specialty dishes**

Menu and check presenter are in pristine condition, free of any damage. Menu is current and grammatically correct

Ordertaker can helpfully discuss details of food and beverages

Estimated delivery time is quoted and the order is received within five minutes of that time, not earlier or later

Lunch and dinner are served within 40 minutes; breakfast is served within 30 minutes

Associate conveniently sets the table so the meal is ready to begin; all serviceware is neatly arranged**

If in-room service is provided, beverages are opened and poured in the room**

If in-room service is provided, wine by the glass is presented in a bottle and poured in the room**

If in-room service is provided, chair(s) are brought to the table and the seating arrangement is fully comfortable**

Food presentation is precise and carefully plated

Hot foods and beverages are hot when served; frozen items are firm at the time of consumption

Foods and beverages are fresh and use high-quality ingredients

Foods are flavorful and well-seasoned/balanced

Portions are appropriate

Cooking is executed properly and as requested

All ordered items are accurately served

Condiments are elegantly presented**

It is possible to receive a selection of specialty coffees and teas at any time**

Coffee and tea service is presented in a refined manner**

Tray or in-room dining cart is in excellent condition and completely clean**

Cloth napkins, tablecloths and liners used are in excellent condition, clean and pressed**

Serviceware is completely clean and hygienic in appearance**

Serviceware is in excellent condition, free of damage or wear**

Serviceware is of excellent quality and cohesive in appearance**

All proper cutlery is provided

Removal of soiled dishes occurs within 12 minutes or within five minutes of the pre-arranged time

When collecting the dishes, Associate returns the room to its original appearance**

The service is handled without excessive delays or interruptions