GH Pool / Beach Service Forbes 2025 April

Associate politely acknowledges the guest when appropriate and reasonably possible

Associate is highly articulate and avoids slang and excessive use of phrase-fragments

Associate is polite and maintains a gracious tone and appropriate pace throughout the interaction

Associate readily smiles and maintains an engaging expression

Associate makes eye contact and keeps focus on the guest

Associate exhibits a genuine sense of interest and concern for the guest**

It is not necessary to prompt Associates, as they have anticipated all requirements and automatically provided or offered them**

Associate performs the requirements of their department knowledgeably and proficiently. <br>Associate can capably answer questions about the entire hotel or obtains effective and prompt assistance

Associate consistently and respectfully personalizes interactions, addressing the guest in accordance with their preference, if known**

Associate closes interactions with polite, appropriate remarks

All Associates encountered are wearing clean and well-fitted uniforms

Associate's appearance is consistent with the property style and demonstrates a strong sense of personal care and hygiene

Associate maintains alert posture and behaves professionally in view of the guest

Associate does not decline any request without offering appropriate alternatives**

The arriving guest is escorted to a chair, and set-up assistance is provided or offered**

Once the guest is seated, water is proactively provided or offered within five minutes

During a 90-minute period in warm conditions, some sort of complimentary refreshment is proactively passed by Associate

It is possible to conveniently obtain drinks and snacks by signaling the attention of an Associate**

Drinks are delivered within 10 minutes

The pool area provides adequate sun protection measures, including shade options and sun protection products

Associate automatically offers at least two towels to each guest**

Soiled towels are stored discreetly**

The pool deck/beach exhibits a well-organized and professional appearance; vacated loungers and used serviceware are swiftly cleared

All chairs, tables, pads, towels and umbrellas are clean and hygienic in appearance**

All chairs, tables, pads, towels and umbrellas are in excellent condition**

All chairs, tables, pads, towels and umbrellas are of exceptional quality**

All areas around the pool and beach area are clean and completely hygienic**

All areas around the pool and beach area are in excellent condition and free of maintenance issues**

The guest is completely comfortable. <br>There is adequate space and privacy. <br>If children or groups of guests are present, it is possible to select chairs isolated from others**

The pool setting is distinctive and promotes a sense of place**

Restrooms are located within the pool/beach area**

If provided, restrooms are well-stocked, clean, and hygienic in appearance**

If provided, restrooms are well-maintained and in excellent condition**

Poolside menu is available and offers an exceptional variety of food and beverages, including specialty items**

Poolside menu offers a variety of nutritionally focused food and beverages; dietary restrictions are considered

If available, poolside menu, check presenter, and all service items are clean and in good condition. <br>Menu is current and grammatically correct**

Food and beverages have a distinctive presentation**

All ordered items are fresh, flavorful and properly prepared

All ordered items are accurately served

The bill is accurate

The service is handled without excessive delays or interruptions