Title Page
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Location
- 5212 - North Little Rock
- 5213 - Fayetteville College
- 5214 - Riverdale
- 5215 - HS Grand
- 5219 - Pine Bluff
- 5222 - Bentonville
- 5224 - Russellville
- 5226 - Fort Smith Towson
- 5228 - Fayetteville MLK
- 5229 - Mountain Home
- 5230 - El Dorado
- 5231 - Conway Sanders
- 5232 - Conway Oak
- 5234 - Springdale
- 5235 - Jacksonville
- 5236 - Bryant
- 5237 - West Little Rock
- 5238 - Cabot
- 5241 - Benton
- 5245 - Texarkana
- 5250 - Searcy
- 5256 - Jonesboro
- 5260 - Paragould
- 5261 - Rogers
- 5262 - Ranch
- 5263 - Siloam Springs
- 5264 - Batesville
- 5265 - Newport
- 5266 - HS Garrison
- 5267 - Bella Vista
- 5268 - Fort Smith 74th
- 5269 - Blytheville
- 5270 - Harrison
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Date of Review
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Start Time
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End Time
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Location Supervisor
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Supervisor on Duty
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Auditor
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Fiscal Year/Quarter
Audit Sheet
6S
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1. Production stations are clear of unnecessary items, with only essential supplies present. Essential supplies includes production printers, monitors, keyboards, mice, scanners, tagging guns, tags/labels, barbs, box cutters, shrink wrap, rubber bands, permanent markers, masking tape, packing tape, string tags, wares bags, E-Commerce totes & tags, scissors, pens, and approved cleaning chemicals. No food, drinks, or personal items are present.
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2. The donor drive-thru/drop-off area and truck dock are clear of all trash, loose items, and hazards.
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3. Donations are sorted and processed continuously during all operating hours, following a first-in-first-out system. Items are separated into the appropriate raw and salvage containers. Donations are being sorted into bulks/gaylords/carts and processed, not stored on the floor or ground.
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4. The supply closet contains only GIA-supplied products, including production supplies, office supplies, GIA marketing materials/signs, fixtures, and cleaning supplies. Tools for installing/repairing fixtures (e.g. H-Racks) are also permitted.
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5. All gaylords and bulk containers being filled at the store are properly labeled with the date, store location, and contents.
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6. All donated jewelry is placed in a secure container, that is both locked and unobstructed.
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7. All E-Commerce items are placed in totes for processing. Once processed, they are staged for transport. There are no more than 2-3 days' worth of E-Commerce items waiting, as they are sent out with every truck based on the schedule.
Customer Experience
Restrooms
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8. All fixtures are in working order, including doors, locks, toilets, sinks, soap dispensers, hand dryers, paper towel dispensers, and toilet paper dispensers. (M Restroom)
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9. All restroom stock levels are sufficient, including soap, paper towels, toilet paper, and trash can liners. Cleaning supplies are not stored in public restrooms. (M Restroom)
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10. The restroom floor is clear of mold, dirt, spills, and debris. (M Restroom)
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11. All restroom fixtures listed above are free of mold, grime, and dirt. All trash is contained within the receptacle and not overflowing. (M Restroom)
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12. The restroom odor is neutral or mild. (M Restroom)
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13. All fixtures are in working order, including doors, locks, toilets, sinks, soap dispensers, hand dryers, paper towel dispensers, and toilet paper dispensers. (W Restroom)
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14. All restroom stock levels are sufficient, including soap, paper towels, toilet paper, and trash can liners. Cleaning supplies are not stored in public restrooms. (W Restroom)
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15. The restroom floor is clear of mold, dirt, spills, and debris. (W Restroom)
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16. All restroom fixtures listed above are free of mold, grime, and dirt. All trash is contained within the receptacle and not overflowing. (W Restroom)
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17. The restroom odor is neutral or mild. (W Restroom)
Salesfloor
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18. All required signage and decals are clearly posted on or near the primary customer entryway doors. Hand-written signs and taped notices are not present on the entryway doors or anywhere on the sales floor.
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19. The sales floor is free of trip hazards. The sales floor does not have any items we cannot accept such as cribs, car seats or weapons.
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20. The sales floor is clear, with fewer than 10 hangers on the floor. There are fewer than 10 products in the aisles and walkways. There are fewer than 10 price tags stuck to the floor.
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21. There are no trash spills on the sales floor or fixtures. All fixtures are operational and not broken.
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22. Cash wrap area is clean, organized, and free of any unnecessary items. No food, drinks, or personal items are present.
ACE Culture
ACE Culture
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23. The store manager writes 10 ACEs or more per quarter.
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24. All associates are providing an Amazing Customer Experience (ACE) through all customer and donor interactions. This includes greeting all customers/donors, offering assistance, and thanking all customers/donors.
Donor Experience
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25. Donors are provided with a premium service experience, receiving assistance within 10 seconds and throughout the donation process.
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26. Donor Door Attendants know the list of items we cannot accept and reject them respectfully.
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27. Donors are never turned away or redirected to another location during all operating hours. All signage in the donation area is in good condition and placed in visible locations for donors.
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28. The Donor Door Attendant thanks all donors for donating to Goodwill and offers them with a "Thank You/Donation Receipt" flyer or receipt.
Safety
Near Misses
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There are 10 of more Near Misses entered per month. These entries adhere to all guidelines established by Loss Prevention.
Safety
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30. Outside the building, the parking lot and surrounding areas are clean, free of hazards, and comply with ADA requirements for handicap accessibility. The Fire Department Connection (FDC) has its cover securely in place.
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31. All parked trailers and box trucks are properly secured with wheel chocks.
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32. Personal Protective Equipment (PPE) is used at all times as required.
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33. Extension cords are not used as permanent solutions for powering electrical needs. Any power strips present are used correctly, which means no 'daisy-chaining' and no appliances are plugged into them. Only items provided by GIA are plugged into production station outlets and outlets by the cash wrap.
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34. Electrical and fire panels are clearly signed and provide a 3' clearance area free of obstructions.
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35. Emergency/Fire exits are unlocked and have visible signage. All exits provide a 3-foot clearance area and remain free of obstructions.
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36. Fire extinguishers are secured in designated areas and marked with a visible sign. Fire extinguishers must be inspected monthly, and inspection tags must be signed correctly. If applicable, the riser area maintains a 3-foot clearance, also with the necessary inspection tags signed correctly.
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37. Only approved cleaning products are utilized. All cleaning products are clearly labeled and have an associated SDS sheet. The SDS binder and/or digital resource is maintained and accessible to all associates.
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38. Ladders, pallets, and floor-jacks are securely stored in the appropriate locations.
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39. All required drills are conducted per policy and within the timeframe assigned by Loss Prevention.
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40. Customers are not permitted in employee-only areas or inside production areas. The doors to the production area are kept closed when not in use.
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41. Sharps containers are easily accessible and secured in designated locations. They are regularly maintained, with full containers being sent off before they reach the fill line.
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42. Emergency eyewash stations and bio-hazardous spill clean-up kits are accessible in designated locations and maintained accordingly. Eyewash stations are kept clean and free of obstructions to ensure prompt use. They are visually inspected, refilled as needed, and maintenance is documented on the tag attached to each unit.
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43. Evacuation plans are written and posted in designated locations and accessible to all employees and customers.
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44. The Key Log is up-to-date, reflecting assignments to the current management team. All management staff are trained in and can demonstrate the ability to operate the alarm system.
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45. Upon arriving and leaving for the day, a member of management and at least one other manager or associate are present. The manager on duty inspects and secures all areas of the premises during store opening and closing. This includes checking all doors, entry points, the parking lot, building exterior, and the truck dock. All employees and GIA personnel use authorized entrances and exits when entering or leaving the facility.
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46. All employee files have been transferred to Paycom, ensuring that personal information is securely concealed. Manager passwords are kept secure and accessible only to the assigned individual.
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47. Emergency lighting is functioning properly and inspected regularly.
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48. The current Emergency Contact List, CPR-Certified Associates List, and names of associates certified to use an electric pallet jack and/or pallet stacker are posted in all required locations.
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49. Associates are trained and following all policies and procedures related to the handling of guns, explosives, illegal and prescription drugs, and hazardous materials.
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50. First-Aid Kits are accessible in designated locations, inspected regularly, and contain all required items.
Operations
Operations
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51. Cashiers inspect all cash currency and are trained to detect counterfeit and short-change artist tactics. All bills in increments of $5 or more are inspected, and large bills ($50 and $100) are properly secured.
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52. Cash reserves and tills are counted daily at opening, midday, and closing, as well as when issuing or exchanging. Registers are used only by assigned cashiers and are kept locked and inaccessible when not in use.
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53. Cashiers are trained in and following the physical check acceptance process and all applicable policies and procedures. The most recent "Do Not Accept - Checks" List is accessible to all cashiers.
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54. The Bank Deposit Log is completed, signed, and reviewed daily by the manager on duty. Store cash deposits are made to the assigned bank before 2 PM on days when the bank is open.
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55. The management office and store cash safe are kept closed and locked when not in use or when not occupied by a member of management.
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56. Money found during the routine performance of job duties is being handled per policy.
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57. Petty Cash purchases are documented, and Petty Cash reserves are reconciled monthly according to policy.
Communication
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58. Official (Paycom) employee schedules are posted in the management office and breakroom with all location employees listed. The schedule is posted two weeks in advance each Thursday by 10am.
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59. GIA TV is on and functioning properly designated common areas.
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60. Employee Communication Board is up-to-date and contains all necessary/required items.
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61. Team daily huddles are conducted every day, and documentation is available for afternoon/evening associates.
Documentation
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62. The Visitor Sign-In Log is being utilized per all applicable policies and procedures.
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63. The Employee Purchase Log is being utilized per all applicable policies and procedures.
EOD Procedures
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64. The End of Day Deposit procedure is completed and confirmed at the end of each day, with fewer than 3 missed entries per quarter.
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65. Every donation is recorded, and the total daily donor count is entered into the End of Day form Solutions POS with fewer than 3 missed or inaccurate entries per quarter.
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66. All imported and exported raw donations are recorded and entered into the End of Day form in Solutions POS with fewer than 3 missed entries per quarter.
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67. Supply orders are submitted within the proper timeframe with fewer than 3 missed entries per quarter.
