Service Standards Front of House
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Phone Manners<br><br>
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Interacts well with customers in person<br>
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Represents the brand well.
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Proper intro
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Up selling effort
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Prioritizing customers over everything.
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Telephone rings only twice.
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Customer on hold a maximum of 1 minute.
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Service backup called promptly.
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
No hand notes on bills.
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Clear communication with kitchen
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Uniforms complete.
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Uniforms clean.<br>
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Uniform worn properly.
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Proper footwear.
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Hair nets if required.
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
No jewelry.
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Personal hygiene.
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Front counter clean and presentable.
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Ensure orders complete at the pass.
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Condiments full, clean and tidy.
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Chairs tidy.
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
BACK OF HOUSE
Kitchen staff uniforms?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Appropriate footwear?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Hats and or hair nets?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
No jewellery?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Personal hygiene?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Clear communication in kitchen ?<br>
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Hand washing habits?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Label packaging properly?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Numbering items correctly?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Prioritize orders properly?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Care for product presentation?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
General cleanliness ?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
General organization?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Food preparation and Standards ?
Gloves used during food handling?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Food containers off of floor?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Breaking station food safety?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Fryer station safety?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Flour condition?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Batter mix consistency/ratio?<br>
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Sandwich portion sizes?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Dunkers/buffalo bites portion sizes?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Tongs used at saucing station?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Saucing station neat and organized?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Sauces portioned properly?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Sloppy optioned properly?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Tongs stored properly?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Sauces chilled as required? ( Louis sauce, Jamaican hot, sweat 'n' bullets)
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
No pooling of sauces in wings boxes?<br>
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Tongs used to box wings?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Proper fryers used for each item?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Fryer station safety?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Fryer station hygiene ?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Oil level adequate for proper cooking ( use ladle ) ?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Wings shaken at proper intervals ( loose not clumped )
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Wings are fully cooked?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Timers used for frozen and pre-cooked items ?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Proper portioning for fryer items?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
No salt on sweet potatoes?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Salt on plain wings, apps and fries?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Fryers clean?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Dry storage
Batter mix stores properly?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Croutons stored properly?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Dressings stored properly?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Sauces stored properly?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Oil stored properly?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Wings boxes stored properly?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Fry and app boxes stored properly?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Storage shelves clean?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Flour stored properly?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
GENERAL CLEANLINESS AND CONDITION
Food storage containers?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Utensils?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Dishes?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Shelves clean ?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Cutting boards clean?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Garbage cans clean?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Grease trap exterior clean?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Kitchen floor clean?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Kitchen floor in good condition?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Service area floor clean?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Service area floor in good condition?
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Front of house floor clean
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Front of house floor in good condition
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Walk-in cooler
General cleanliness
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
All items marked with production date
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
All food appears fresh
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
No food containers stored on floor
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Raw chicken separate from other foods
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
No risk of contamination
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Temperature
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Equipment in good condition
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Thermometer present and working
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Reach-in prep cooler
General cleanliness
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
All items marked with production date
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
All food appears fresh
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
No food containers stored on the floor
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Raw chicken separate from other foods
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
No risk of contamination
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Temperature
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Equipment in good condition
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Thermometer present and working
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
No risk of contamination
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Freezer
General cleanliness
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
All items marked with production date
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
All food appears fresh
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
No food containers stored on floor
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Raw chicken separate from other food
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
No risk of contamination
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Temperature
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Equipment in good condition
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Reach-in beverage cooler Breaking cooler
General cleanliness
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
All items marked with production date
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
All food appears fresh
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Only chicken and breaking supplies
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
No risk of contamination
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Temperature
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Equipment in good condition
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Thermometer present and working
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Staff washroom
Toilets
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Sinks
Doors
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Floor
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Hand towel dispenser
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Hand towels full
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Hand soap dispenser
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Hand soap clean
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Change station
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Lighting
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Staff room
Floor
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Doors
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Lighting
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Office
Floor
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Lighting
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Chairs
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Table
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
Privacy
remedy immediately
remedy by 1 week
strive to make changes
improve
excellent
The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions.
The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice.
You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction.
You should independently determine whether the template is suitable for your circumstances.
