GLS store visit 2014.

• Store

• Manager

• Conducted on

  Date

Questions for staff.

• How was your last review?

  Yes

  No

  N/A

• When is your next holiday?

  Yes

  No

  N/A

• How do you find the morning briefings?

  Yes

  No

  N/A

• When is your next team meeting?

  Yes

  No

  N/A

• When did you last get feedback on the shop floor?

  Yes

  No

  N/A

• How is your NPS being communicated to you?

  Yes

  No

  N/A

• Do you know what only the best is?

  Yes

  No

  N/A

• What's the EE way?

  Yes

  No

  N/A

• Have you seen your commission report?

  Yes

  No

  N/A

• Do you have all of your codes?

  Yes

  No

  N/A

• Have you seen the GLS 2014 plan?

  Yes

  No

  N/A

• Can you log in to my performance?

  Yes

  No

  N/A

• What's your top 3 star / sharer offers

  Yes

  No

  N/A

People

• Does the store have a pulse plan in place?

  Yes

  No

  N/A

• Was the last pulse score above 5%?

  Yes

  No

  N/A

• Look over reviews and feedback accordingly.

  Yes

  No

  N/A

• What performance management is taking place in store and is it logged on SAP?

  Yes

  No

  N/A

• Does the store have any vacancies? If so how is recruitment going?

  Yes

  No

  N/A

• Is everyone registered on best with a photo?

  Yes

  No

  N/A

• Did the morning brief take place this morning?

  Yes

  No

  N/A

• What feedback do you have for the store manager or person conducting the brief?

  Safe

  At Risk

  N/A

• Is the staff and managers holiday up to date and being logged in store accordingly for 2014 / 2015 holiday calendar?

  Yes

  No

  N/A

• Have all staff completed network training?

  Yes

  No

  N/A

• Have all staff completed home training?

  Yes

  No

  N/A

• Have all staff completed fraud training?

  Yes

  No

  N/A

• Is the communications board up to date with latest NYC / HYC & weekly mail?

  Yes

  No

  N/A

• Is the store on FTE budget including overtime? Also look at YTD detail.

  Yes

  No

  N/A

• Are all rosters being completed on rota tool and being submitted accordingly?

  Yes

  No

  N/A

Customer

• Have all staff attended EE way training?

  Yes

  No

  N/A

• Does the store have an update NPS fanzone?

  Yes

  No

  N/A

• Can a staff member talk me through the EE way?

  Yes

  No

  N/A

• Are welcome wallets being used?

  Yes

  No

  N/A

• Are all staff wearing correct uniform and name badges?

  Yes

  No

  N/A

• Is the VM of the store correct?

  Yes

  No

  N/A

• Is the store using the software lap top? What is there score?

  Yes

  No

  N/A

• Are shop floor standards to a high level?

  Yes

  No

  N/A

• Do all shop floor demo phones have a 4G sim in them?

  Yes

  No

  N/A

• Are all demo phones off the shop floor organised / charged and ready to use?

  Yes

  No

  N/A

• Can a staff member tell me there NPS score?

  Yes

  No

  N/A

• Can a staff member tell me the store last EE way report score?

  Yes

  No

  N/A

Compliance

• Is the store below £150 stock loss for the month?

  Yes

  No

  N/A

• Is the store below there YTD stock threshold?

  Yes

  No

  N/A

• Are PI counts being done each week with correction and admin to support (must all be done by COP Wednesday each week)?

  Yes

  No

  N/A

• Does the store have a fraud folder that is up to date?

  Yes

  No

  N/A

• Was the store below 1% idoc ration last week?

  Yes

  No

  N/A

• Is the store below its fraud tolerance levels?

  Yes

  No

  N/A

• Are all demo phones logged correctly?

  Yes

  No

  N/A

• Check 1 days paperwork and feedback accordingly.

  Yes

  No

  N/A

• Check 1 section of the compliance deceleration and ensure it is now correct. Feedback accordingly.

  Yes

  No

  N/A

• Is the H&S board and folder fully up to date in store?

  Yes

  No

  N/A

• Has Steve completed a H&S report in the last 6 months?

  Yes

  No

  N/A

• Are back office standards to a high level? Feedback accordingly.

  Yes

  No

  N/A

• Are personal folders up to date and locked away?

  Yes

  No

  N/A

Performance

• Does the store have an EE extra mix over 30% this month? What was it last month?

  Yes

  No

  N/A

• Is the store in quadrants 1 or 2 for PAYM conversion?

  Yes

  No

  N/A

• If no then what are they doing to turn it around and by when?

  Yes

  No

  N/A

• Is the store in quadrants 1 or 2 for total conversion?

  Yes

  No

  N/A

• If no then what are they doing to turn it around and by when?

  Yes

  No

  N/A

• Is the store in quadrants 1 or 2 for value?

  Yes

  No

  N/A

• If no then what are they doing to turn it around and by when?

  Yes

  No

  N/A

• Is the store on course to deliver its sharer target for the month?

  Yes

  No

  N/A

• Does the store have a STAR mix over 12%

  Yes

  No

  N/A

• Does the store have a YTD board in place and up to date

  Yes

  No

  N/A

• Feedback for regional manager?

  Sign

• Select date

  Date