• Store visit

  • Manager

  • Conducted on

  • Regional manager

  • Location

The 5 rocks of retail

  • Have reviews been completed by the 7th for every team member with 3 SMART objectives set?

  • Are 10 minute weekly catch ups happening and being logged in performance diary?

  • Was a morning brief completed and to a high standard?

  • What does SFM look like in store today and is it being done?

  • Are observations being done or are we just all heads down and serving?

  • How is feedback being given in store today?


  • Do staff know their objectives for the month?

  • Do all staff have a PDP in place?

  • Are all staff able to talk about the behaviour framework?

  • Has the manager nominated for best this month?

  • Does the staff member know it was them? And why?

  • Has the stores pulse action plan been completed?

  • Do staff know about the pulse action plan and how the region finished in June 13?


  • Is the store VM 100% against guide and if items missing have they been re ordered?

  • Are all back office areas being maintained to a high standard and on brand including staff areas and toilets?

  • Are welcome wallets being used?

  • Are staff demonstrating handsets to customers? And showing them what they are interested In?

  • Are all demo devices and sims on charge and organised and logged accordingly?

  • Are staff aware of 2ND line offers and promoting these?

  • Are staff knowledgable about the 7 step customer framework and how to use this on a daily basis?


  • Is the store on course for run rate this month in the 4 main areas (PAYM / PAYG / UPG / HBB)?

  • Is the store above 70% NPS from the latest report?

  • Was the stores last mystery shop above 90%?

  • Is the store manager on course to achieve a full dashboard?

  • Is the store above 25% for 2ND?

  • Is the store on course for 100% of EE volume and if so is mix above 25%?


  • Has Steve completed a H&S check within the last 6 months?

  • Steve to check 3 stock lines and that they are accurate (1 handset / 2 sims)?

  • Are PI discrepancy reports being completed fully each week and mailed to relevant parties?

  • Has 4 weeks rota been completed and locked down? And has the next 8 weeks rota been drafted?

  • Is all staff and manager holiday booked for 2013?

  • Agreed by store manager

  • Select date

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.