GO Rio Visit Recap

• Go Rio Site visit recap

• Conducted on

  Date

• Prepared by

• GM

Operations

Aztec

• Dock area in good repair

  Yes

  No

  N/A

• Dock area clean and free of gum/debris

  Yes

  No

  N/A

• Mgr present and actively managing team, radio earpiece in use

  Yes

  No

  N/A

• Dock signage and stanchions in good condition

  Yes

  No

  N/A

• Que lines efficiently managed

  Yes

  No

  N/A

• Aztec hallway clean and in good condition. Stanchions in good condition

  Yes

  No

  N/A

• All lights working

  Yes

  No

  N/A

• Ticket office signage correct and in good condition

  Yes

  No

  N/A

• Door secure

  Yes

  No

  N/A

• Daily paperwork complete

  Yes

  No

  N/A

• Ticket office clean and organized

  Yes

  No

  N/A

• LP procedures in place

  Yes

  No

  N/A

• Crash kits in place and complete

  Yes

  No

  N/A

• Crash kits in place and complete

  Yes

  No

  N/A

Historia

• Dock area in good repair

  Yes

  No

  N/A

• Dock area clean and free of gum/debris

  Yes

  No

  N/A

• Mgr present and actively managing team, radio earpiece in use

  Yes

  No

  N/A

• Dock signage and stanchions in good condition

  Yes

  No

  N/A

• Que lines efficiently managed

  Yes

  No

  N/A

• All lights working

  Yes

  No

  N/A

• Ticket office signage correct and in good condition

  Yes

  No

  N/A

• Door secure

  Yes

  No

  N/A

• Daily paperwork complete

  Yes

  No

  N/A

• Ticket office clean and organized

  Yes

  No

  N/A

• LP procedures in place

  Yes

  No

  N/A

• Crash kits in place and complete

  Yes

  No

  N/A

• Restroom clean and in good condition, no smells

  Yes

  No

  N/A

• Storage room clean and in good condition

  Yes

  No

  N/A

Rivercenter

• Dock area in good repair

  Yes

  No

  N/A

• Dock area clean and free of gum/debris

  Yes

  No

  N/A

• Mgr present and actively managing team, radio earpiece in use

  Yes

  No

  N/A

• Dock signage and stanchions in good condition

  Yes

  No

  N/A

• Que lines efficiently managed

  Yes

  No

  N/A

• All lights working

  Yes

  No

  N/A

• Ticket office signage correct and in good condition

  Yes

  No

  N/A

• Door secure

  Yes

  No

  N/A

• Daily paperwork complete

  Yes

  No

  N/A

• Ticket office clean and organized

  Yes

  No

  N/A

• LP procedures in place

  Yes

  No

  N/A

• Crash kits in place and complete

  Yes

  No

  N/A

• Admission snapshot notes

• Dock snapshot notes

• Captain snapshot notes

• Shuttle stop signage appearance like new

  Yes

  No

  N/A

• Payroll/Paychecks systems in place

  Yes

  No

  N/A

• DSR complete

  Yes

  No

  N/A

• Petty Cash SIP/Safe audit

  Yes

  No

  N/A

• Deposits procedures compliant

  Yes

  No

  N/A

• Schedules posted and signed by GM

  Yes

  No

  N/A

• Posting of materials compliant

  Yes

  No

  N/A

• Ticket inventory procedures compliant

  Yes

  No

  N/A

• Sales tracking

  Yes

  No

  N/A

• I-9 procedures compliant

  Yes

  No

  N/A

• Offices clean and organized

  Yes

  No

  N/A

• Restrooms clean and fresh, no smells

  Yes

  No

  N/A

• GC inventory in place

  Yes

  No

  N/A

• Drawer pull procedures compliant

  Yes

  No

  N/A

• Monthly price check audit

  Yes

  No

  N/A

• Daily barge inspection checklists complete

  Yes

  No

  N/A

• Monthly LP report procedures compliant

  Yes

  No

  N/A

• Monthly radio inventory complete

  Yes

  No

  N/A

• IT equipment inventory complete (scanners, clovers, ipads)

  Yes

  No

  N/A

• Monthly camera and DVR audits complete. No down cameras

  Yes

  No

  N/A

• PCI procedures compliant

  Yes

  No

  N/A

• Incident report procedures compliant

  Yes

  No

  N/A

• Employee files complete

  Yes

  No

  N/A

• Snapshots being completed

  Yes

  No

  N/A

• Training materials current and in stock

  Yes

  No

  N/A

• GSAT meeting notes posted

  Yes

  No

  N/A

• Communication Board updated

  Yes

  No

  N/A

• IPC process in place

  Yes

  No

  N/A

• Growth Supervisor follow up

  Yes

  No

  N/A

• Alc certification compliant

  Yes

  No

  N/A

• Captain training compliant to contract

  Yes

  No

  N/A

• Preshift notes current

  Yes

  No

  N/A

• Fire extinguisher training in place

  Yes

  No

  N/A

• CTA training compliant

  Yes

  No

  N/A

• Product stocking and rotation

  Yes

  No

  N/A

• Daily product inventories in place

  Yes

  No

  N/A

• Proper signage posted

  Yes

  No

  N/A

• COS procedures compliant

  Yes

  No

  N/A

• Upselling procedures in place

  Yes

  No

  N/A

Nueva Marina

• Exterior, grounds and parking lot in good condition

  Yes

  No

  N/A

• Elevator/stairs in good condition

  Yes

  No

  N/A

• Shop clean and in good condition

  Yes

  No

  N/A

• Marina docks clean and in good condition

  Yes

  No

  N/A

• Dispatch office clean and organized

  Yes

  No

  N/A

• Ops office clean and organized

  Yes

  No

  N/A

• Sales office clean and organized

  Yes

  No

  N/A

• Coffee area clean and organized

  Yes

  No

  N/A

• Ice machine clean and cleaning checklist posted

  Yes

  No

  N/A

• Tool inventory in place

  Yes

  No

  N/A

• Fleet management system in place

  Yes

  No

  N/A

• Crew uniforms secured

  Yes

  No

  N/A

• Staff uniforms compliant

  Yes

  No

  N/A

• All lights working

  Yes

  No

  N/A

• Debris in river removed

  Yes

  No

  N/A

• Employee of the month and engagement calendar posted

  Yes

  No

  N/A

• All chargers working

  Yes

  No

  N/A

International Marina

• Marina is clean and organized

  Yes

  No

  N/A

• Storage rooms secured and organized

  Yes

  No

  N/A

• All lights working

  Yes

  No

  N/A

• All chargers working

  Yes

  No

  N/A

• Captain Backpack supplies complete

  Yes

  No

  N/A

• Daily barge cleaning procedures compliant

  Yes

  No

  N/A

• Exterior panels appearance like new

  Yes

  No

  N/A

• Bumpers appearance like new

  Yes

  No

  N/A

• Deck appearance like new

  Yes

  No

  N/A

• Helm appearance like new

  Yes

  No

  N/A

• Seat and bench appearance like new

  Yes

  No

  N/A

• Gate latches appearance like new

  Yes

  No

  N/A

• Wood railing appearance like new

  Yes

  No

  N/A

• Radios in good condition

  Yes

  No

  N/A

• Under deck appearance like new

  Yes

  No

  N/A

• All plugs in place

  Yes

  No

  N/A

• Boat numbers appearance like new

  Yes

  No

  N/A

• All lighting working and like new

  Yes

  No

  N/A

• Fire extinguisher mounted properly

  Yes

  No

  N/A

• Speakers working properly

  Yes

  No

  N/A

• Shuttle signage like new

  Yes

  No

  N/A

• Barge throttle calibrated to spec range

  Yes

  No

  N/A