SRD Regional Unit Recap AQUA

• SRD Regional Unit Recap AQUA

• Property

• Conducted on

  Date

• Prepared by

• GM

• MTD sales variance

• MTD traffic

• MTD NPS

FOH

• Sanitation "like new condition"<br>

  Yes

  No

  N/A

• Bathroom checklist in place

  Yes

  No

  N/A

• Pre-shift meetings conducted

  Yes

  No

  N/A

• Security Cameras function / 30 day memory<br>

  Yes

  No

  N/A

• NPS communication posted

  Yes

  No

  N/A

• Uniform compliance

  Yes

  No

  N/A

• Floor plans accurate

  Yes

  No

  N/A

• Reservation system in place

  Yes

  No

  N/A

• Menus clean and in good repair

  Yes

  No

  N/A

• Host supplies stocked

  Yes

  No

  N/A

• Brochure holders stocked

  Yes

  No

  N/A

• Crash kits complete (Cafe/Retail)

  Yes

  No

  N/A

• Schedules signed by general manager

  Yes

  No

  N/A

• Checklist-30 day file current

  Yes

  No

  N/A

• Bar/retail cash bag log complete

  Yes

  No

  N/A

• N/A beverage audits complete in shiftnotes

  Yes

  No

  N/A

• Bartender drawer audits complete in shiftnotes

  Yes

  No

  N/A

• Protein counts in place

  Yes

  No

  N/A

• Back door locked

  Yes

  No

  N/A

• Internal control SIP

  Yes

  No

  N/A

• Safe count balanced and receipts reimbursed within 7 days

  Yes

  No

  N/A

• Counterfeit pens and lights in place and utilized

  Yes

  No

  N/A

• Checkouts include credit cards slips with signatures

  Yes

  No

  N/A

• Only aloha swipe cards in use

  Yes

  No

  N/A

• Water clarity excellent

  Yes

  No

  N/A

• Coral clean

  Yes

  No

  N/A

• Fish population full

  Yes

  No

  N/A

• Exhibit sounds to standard

  Yes

  No

  N/A

• Acrylic clean and to standard

  Yes

  No

  N/A

• Floors clean/no gum

  Yes

  No

  N/A

• Graphics in good condition

  Yes

  No

  N/A

• All interactive elements working to standard

  Yes

  No

  N/A

• Theming in good repair

  Yes

  No

  N/A

• Staff present and interacting with Guests

  Yes

  No

  N/A

• All lighting working

  Yes

  No

  N/A

• Employee file audit

  Yes

  No

  N/A

• SRCC Log signed off

  Yes

  No

  N/A

• Latest Help wanted poster posted

  Yes

  No

  N/A

• Support team binder up to date

  Yes

  No

  N/A

• GSAT notes posted

  Yes

  No

  N/A

• Three interview process in place

  Yes

  No

  N/A

• Training materials in use are current

  Yes

  No

  N/A

• Food handler cards compliant - where applicable

  Yes

  No

  N/A

• Spec books clean and current

  Yes

  No

  N/A

• Culinary binder up to date

  Yes

  No

  N/A

• Uniforms correct

  Yes

  No

  N/A

• No outdated product/correct labels

  Yes

  No

  N/A

• Shelflife chart correct

  Yes

  No

  N/A

• Line pictures posted and correct

  Yes

  No

  N/A

• Last health inspection posted

  Yes

  No

  N/A

• Checklist-30 day file current

  Yes

  No

  N/A

• Ice machine logs current

  Yes

  No

  N/A

Dish Room

• Dish machine clean and hitting temps. Curtains in good shape. Temp strip indicators available

  Yes

  No

  N/A

• All labels removed from lexans, pans

  Yes

  No

  N/A

• All pots/pans clean and stored properly

  Yes

  No

  N/A

• Burger boards air dry properly and in good condition

  Yes

  No

  N/A

• No catch all lexans for misc utensils

  Yes

  No

  N/A

• Trash cans clean

  Yes

  No

  N/A

• Silverware procedures posted and followed by team

  Yes

  No

  N/A

• Mop room clean and organized

  Yes

  No

  N/A

Prep

• Cutting boards in good condition and stored properly

  Yes

  No

  N/A

• Can opener clean and in good condition

  Yes

  No

  N/A

• Ingredient bins clean, labeled. Scoop hanging

  Yes

  No

  N/A

• Slicer clean and in good repair

  Yes

  No

  N/A

• Floor mixer clean and in good repair

  Yes

  No

  N/A

• Ovens clean and in good repair

  Yes

  No

  N/A

• Holding ovens clean and in good repair

  Yes

  No

  N/A

• Tilt skillet clean and in good repair

  Yes

  No

  N/A

• Can racks clean and in good repair. Cans dated

  Yes

  No

  N/A

• Spices dated and marked with inventory

  Yes

  No

  N/A

• Prep and print working and updated

  Yes

  No

  N/A

• Knives clean, stored correctly? Good condition

  Yes

  No

  N/A

• Ceiling tiles clean and in good repair

  Yes

  No

  N/A

• All lights working

  Yes

  No

  N/A

• Hoods clean

  Yes

  No

  N/A

• Floors and drains clean and in good condition. No broken tiles

  Yes

  No

  N/A

Dry Storage

• Linen secured and distributed by mgmt

  Yes

  No

  N/A

• Shelves clean and organized. Labeled. Pars monitored

  Yes

  No

  N/A

• Floors clean and in good repair

  Yes

  No

  N/A

• Ceiling tiles clean and in good repair

  Yes

  No

  N/A

• All lights working

  Yes

  No

  N/A

Line

• Heat lamps and lights working

  Yes

  No

  N/A

• Line freezers in good condition

  Yes

  No

  N/A

• Line reach ins clean and in good condition

  Yes

  No

  N/A

• All gaskets on the line clean and in good condition

  Yes

  No

  N/A

• All product on line in date

  Yes

  No

  N/A

• Microwaves clean and labeled properly

  Yes

  No

  N/A

• Fryers clean and labeled properly

  Yes

  No

  N/A

• Fryer baskets and strainers clean and in good condition

  Yes

  No

  N/A

• Fry oil rotation in place

  Yes

  No

  N/A

• Ovens clean and in good condition

  Yes

  No

  N/A

• Pasta cooker clean and in good condition

  Yes

  No

  N/A

• Hoods and hood vents clean and in good condition. Lights working.

  Yes

  No

  N/A

• Cutting boards on the line clean and planed

  Yes

  No

  N/A

• Line floors clean and in good condition. Line drains clean

  Yes

  No

  N/A

• Hand washing sinks clean and stocked properly

  Yes

  No

  N/A

• Line shelving clean and organized

  Yes

  No

  N/A

• Ice cream freezer clean and organized. Ice cream saver and spade in place

  Yes

  No

  N/A

• Portion control is accurate on line. Weigh portion items

  Yes

  No

  N/A

• Bun toaster clean and in good condition

  Yes

  No

  N/A

Walk-in coolers

• Cooler temp logs up-to-date

  Yes

  No

  N/A

• All speed racks clean

  Yes

  No

  N/A

• Meat cage secured

  Yes

  No

  N/A

• Floors clean under shelves

  Yes

  No

  N/A

• All lights working

  Yes

  No

  N/A

• All product rotated properly

  Yes

  No

  N/A

• All produce dated

  Yes

  No

  N/A

• Pull/thaw procedures compliant

  Yes

  No

  N/A

• All product in date and labeled properly

  Yes

  No

  N/A

• Shelving clean and organized

  Yes

  No

  N/A

• Bar clean and in good repair

  Yes

  No

  N/A

• No outdated products/correct labels

  Yes

  No

  N/A

• Bar book up to date accurate (checklist/pour tests)

  Yes

  No

  N/A

• No signs of fruit flies or pests

  Yes

  No

  N/A

• Wine dated and vacuum vins in place

  Yes

  No

  N/A

• Swipe Cards on crew members

  Yes

  No

  N/A

• No sales reports reviewed - from Retail Mgr

  Yes

  No

  N/A

• Cancel / Void report reviewed - from retail mgr

  Yes

  No

  N/A

• Cashier over/short summary report - from retail mgr

  Yes

  No

  N/A

• All Dars present for any report violations

  Yes

  No

  N/A

• Drawer audits entered into shiftnotes - 2 per week

  Yes

  No

  N/A

• RSA shift Evals -expectation is each RSA has one per month

  Yes

  No

  N/A

• Sales tracker in place and retail manager explains state of business, sales, SPG, UPG, contest items etc.

  Yes

  No

  N/A

• SPG/UPG tracker in place

  Yes

  No

  N/A

• Hourly incentive tracker in place and posted

  Yes

  No

  N/A

• Oracle access is compliant to standard. Access to Mgr, Supervisor is accurate.

  Yes

  No

  N/A

Exterior

• Exterior signs in good repair

  Yes

  No

  N/A

• Exterior grounds in good condition

  Yes

  No

  N/A

• Loading dock clean and organized

  Yes

  No

  N/A

• Dumpster is clean and in good condition

  Yes

  No

  N/A

• Back dock is secured

  Yes

  No

  N/A

• Menu boxes in good condition

  Yes

  No

  N/A

• All lights working

  Yes

  No

  N/A

Retail facilities

• Floors clean and in good condition. No gum

  Yes

  No

  N/A

• Retail fixtures in good condition

  Yes

  No

  N/A

• All product including vendor managed stocked to standard

  Yes

  No

  N/A

• Store room is locked and secured

  Yes

  No

  N/A

• All lights working

  Yes

  No

  N/A

• All features in good condition in retail, croc pond, water falls, etc

  Yes

  No

  N/A

• Tracy tree in good condition

  Yes

  No

  N/A

• Music at the proper levels

  Yes

  No

  N/A

• Show at the proper levels

  Yes

  No

  N/A

Guest Restrooms

• Restrooms clean and in good repair, smells fresh

  Yes

  No

  N/A

• Toilets and urinals operating correctly

  Yes

  No

  N/A

• Water temperature correct

  Yes

  No

  N/A

• Baby changing tables in good condition. Straps in place

  Yes

  No

  N/A

Dining Room

• Music levels appropriate for traffic

  Yes

  No

  N/A

• All lights working

  Yes

  No

  N/A

• The show at appropriate levels

  Yes

  No

  N/A

• All accent lighting in proper placement

  Yes

  No

  N/A

• All marketing monitors working correctly

  Yes

  No

  N/A

• Carpet in good condition no smells or stains

  Yes

  No

  N/A

• All dining room features working (animatronics, water features, etc.

  Yes

  No

  N/A

• All tables and chairs in good repair

  Yes

  No

  N/A

• All booths in good condition springs and fabric to standard

  Yes

  No

  N/A

• Proper temperature in dining room

  Yes

  No

  N/A

• Canopy dust free/fresh looking

  Yes

  No

  N/A

• Server huts clean and in good repair. Floors, walls

  Yes

  No

  N/A

• P touch messaging on aloha terminals

  Yes

  No

  N/A

• Hi chairs and boosters in good condition

  Yes

  No

  N/A

• Tea urns and coffee pots clean and shiny

  Yes

  No

  N/A

• Coffee cups clean - no stains

  Yes

  No

  N/A

Systems

• Lighting Schematic in place

  Yes

  No

  N/A

• Animation audit complete

  Yes

  No

  N/A

Behind the scenes

• Break room clean and organized

  Yes

  No

  N/A

• Crew restrooms clean and organized

  Yes

  No

  N/A

• Manager offices clean and organized

  Yes

  No

  N/A

• Training room clean and organized

  Yes

  No

  N/A

• Maintenance shop clean and organized

  Yes

  No

  N/A

• Habitat area clean and organized

  Yes

  No

  N/A

• Compressor room clean and organized

  Yes

  No

  N/A

• Crew lockers clean and organized, no items left overnight

  Yes

  No

  N/A

• One on one with GM

• One on one with support mgrs

• One on one with Group sales

• IPC with Crew Sups

• Attend Mgr meeting

• ChaCha/Sharkey visible (once an hour off peak, twice an hour during peak)

  Yes

  No

  N/A

• Status on unit specific marketing initiatives

  Yes

  No

  N/A

• Aware of current competition promotions

  Yes

  No

  N/A

• Approved collateral in place; in like new condition

  Yes

  No

  N/A

• Billboards in good condition and relevant

  Yes

  No

  N/A

• Verify rack cards in place; verify against target locations

  Yes

  No

  N/A

• Full hands in/full hands out

  Yes

  No

  N/A

• Host is handing menus to each Guest

  Yes

  No

  N/A

• Greet times in compliance. Attach 5

  Yes

  No

  N/A

• Drink times in compliance. Attach five

  Yes

  No

  N/A

• Accurate wait times are being quoted

  Yes

  No

  N/A

• Tables are pre-bussed to spec

  Yes

  No

  N/A

• Bar tabs in front of guests at bar top

  Yes

  No

  N/A

• Tables re-sat within 90 seconds after set - if on a wait

  Yes

  No

  N/A

• Mgrs pro-actively visiting high ticket times

  Yes

  No

  N/A

• Allergy procedures in place

  Yes

  No

  N/A

• Food audit completed

  Yes

  No

  N/A

• Service audit completed

  Yes

  No

  N/A

• Wild LSC procedures in place

  Yes

  No

  N/A

• Proper phone answering procedures and etiquette in place

  Yes

  No

  N/A

Amusements LP

• BOH areas and storage areas secured

  Yes

  No

  N/A

• Ticket/wristband/membership cards inventory procedures in place

  Yes

  No

  N/A

• Cash outs reconciled to account for all tickets/wristbands/membership cards

  Yes

  No

  N/A

• Ticket stock/ wristbands/membership cards secured

  Yes

  No

  N/A

• Tickets defaced when accepted

  Yes

  No

  N/A

• Siriusware access levels reviewed. Only mgrs, Supervisors and leads have mgr access

  Yes

  No

  N/A

• Swipe cards in use/no typed passwords

  Yes

  No

  N/A

• Wristbands are checked by staff upon entry to exhibit and staff assists with putting wristbands on Guests

  Yes

  No

  N/A

• Receipts are given for all transactions. Receipt signs in place

  Yes

  No

  N/A

• Over/shorts, discounts are reviewed weekly and tracked to determine trends

  Yes

  No

  N/A

• Parking validation procedures in place and reconciled

  Yes

  No

  N/A

Park Operations

• Grounds clean / No gum

  Yes

  No

  N/A

• Queuing lines in good condition at admissions

  Yes

  No

  N/A

• Admissions Windows clean and in good condition. Signage in good condition.

  Yes

  No

  N/A

• Food Kiosk and signage in good condition

  Yes

  No

  N/A

• Marlin Fountain in good condition

  Yes

  No

  N/A

• Dippin Dots Kiosk clean and in good condition

  Yes

  No

  N/A

• Sharpshooter Kiosk clean and in good condition

  Yes

  No

  N/A

• Amusements Arch in good condition

  Yes

  No

  N/A

• Star Fountain in good condition

  Yes

  No

  N/A

• Stage in good condition

  Yes

  No

  N/A

• Hurricane Simulator in good condition

  Yes

  No

  N/A

• Umbrellas and tables in good condition

  Yes

  No

  N/A

• Carousel in good condition

  Yes

  No

  N/A

• Carousel daily paperwork correct

  Yes

  No

  N/A

• Train Depot in good condition

  Yes

  No

  N/A

• Daily Train paperwork correct

  Yes

  No

  N/A

• All Shark Voyage elements working correctly and in good condition

  Yes

  No

  N/A

• Games area in good condition

  Yes

  No

  N/A

• Giant Wheel in good condition

  Yes

  No

  N/A

• Daily Giant Wheel paperwork correct

  Yes

  No

  N/A

• Trash cans in good condition

  Yes

  No

  N/A

• Light poles and light pole banners in good condition

  Yes

  No

  N/A

• Benches in good condition

  Yes

  No

  N/A

• Portable kiosks in good condition

  Yes

  No

  N/A

• Frog hopper in good condition

  Yes

  No

  N/A

• Daily Frog hopper paperwork correct

  Yes

  No

  N/A

• Big Shot in good condition

  Yes

  No

  N/A

• Cool Zone in good condition

  Yes

  No

  N/A

• Light house dive in good condition

  Yes

  No

  N/A

• Daily Light house Dive paperwork correct

  Yes

  No

  N/A

Sting Ray Reef

• Lights working

  Yes

  No

  N/A

• Sinks working

  Yes

  No

  N/A

• Signage in good condition

  Yes

  No

  N/A

• Reef in good condition

  Yes

  No

  N/A

• Retail stocked to proper levels

  Yes

  No

  N/A

Park Restrooms

• Clean and in good condition. Fresh smelling. Restroom checks completed

  Yes

  No

  N/A

Parking Lot

• Booth clean and in good condition

  Yes

  No

  N/A

• Signage in good condition

  Yes

  No

  N/A

• Parking lot is clean and in good condition

  Yes

  No

  N/A

• Parking lot striping is to standard

  Yes

  No

  N/A

• Parking lot lighting is to standard

  Yes

  No

  N/A

• Regional Top Concerns

• GM top concerns

• Wins at the property