Goals Weekend Branch Inspection

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

Cleanliness Standards

Cleanliness Standards

  • Car park litter free, lighting ok & cars parked correctly?

  • Toilets & changing rooms clean, & lights working?

  • Bar & KP room clean & lights working?

  • Pitches litter free, well groomed & lights working?

Staff & deployment

  • Adequate staff (meets business needs)?

  • Staff in correct, full uniform?

  • Staff identifiable? Wearing name badge, clearly known by customers?

  • KP coaches/Refs in uniform with correct equipment?

  • Staff in correct locations & manager quality controlling by MBWA?

Health & Safety

  • Managers wearing panic alarms?

  • All daily fire safety checks complete

Health & Safety

  • Kitchen clean, tidy and food hygiene checks completed?<br>

  • Staff serving food are food hygiene accredited with certificates on display?

  • No visible H&S risk to the pavilion?

  • No H&S risks on pitches, walkways, car park areas?

Customer Service

  • 'How did we do today' service cards prepared and being given out?

  • Evidence of preparation for each customer activity (KP/Function calls/dietary requirements/any bespoke requests)?

  • Duty manager introducing him/herself to all customers and demonstrating good rapport?

  • Staff on reception, smiling, friendly and welcoming?

  • All staff equipped with the day's itinerary and directing customers accordingly?

  • Kids party checklist prepared and in use?

Sales Focus

  • Manager and reception staff aware of live KPI targets for sales and booking count as well as any ad hoc challenges

  • Enquiry pads in use seeking to capture and convert enquiries from guests to existing bookings? (KP's / Functions)

  • Bar staff aware of sales targets and any ad hoc challenges?

  • During quiet times forward booking calls being made?

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