Goals Weekend Branch Inspection
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Cleanliness Standards
Cleanliness Standards
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Car park litter free, lighting ok & cars parked correctly?
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Toilets & changing rooms clean, & lights working?
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Bar & KP room clean & lights working?
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Pitches litter free, well groomed & lights working?
Staff & deployment
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Adequate staff (meets business needs)?
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Staff in correct, full uniform?
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Staff identifiable? Wearing name badge, clearly known by customers?
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KP coaches/Refs in uniform with correct equipment?
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Staff in correct locations & manager quality controlling by MBWA?
Health & Safety
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Managers wearing panic alarms?
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All daily fire safety checks complete
Health & Safety
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Kitchen clean, tidy and food hygiene checks completed?<br>
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Staff serving food are food hygiene accredited with certificates on display?
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No visible H&S risk to the pavilion?
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No H&S risks on pitches, walkways, car park areas?
Customer Service
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'How did we do today' service cards prepared and being given out?
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Evidence of preparation for each customer activity (KP/Function calls/dietary requirements/any bespoke requests)?
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Duty manager introducing him/herself to all customers and demonstrating good rapport?
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Staff on reception, smiling, friendly and welcoming?
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All staff equipped with the day's itinerary and directing customers accordingly?
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Kids party checklist prepared and in use?
Sales Focus
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Manager and reception staff aware of live KPI targets for sales and booking count as well as any ad hoc challenges
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Enquiry pads in use seeking to capture and convert enquiries from guests to existing bookings? (KP's / Functions)
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Bar staff aware of sales targets and any ad hoc challenges?
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During quiet times forward booking calls being made?
