Goodwill Backroom Inspection

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Customer Service

• Are donors greeted within 10 seconds with a smile

  Yes

  No

  N/A

• Are donors greeted with appropriate greeting? Are donors being helped with their donations at their cars?

  Yes

  No

  N/A

• Is the donor door free and clear of donations inside as well as outside?

  Yes

  No

  N/A

• Are donors offered a receipt and thanked for their donation?

  Yes

  No

  N/A

• Is the donor count being accurately recorded on the donor tally sheet?

  Yes

  No

  N/A

Breakdown

• Add media

  Media

• Is the breakdown being used properly?(shoes/cords rubberbanded)

  Yes

  No

  N/A

• Are clothing and linens being properly broken down into to be sorted dandux and not just thrown into a pile?

  Yes

  No

  N/A

• Are totes being stacked 4 high and being moved to the appropriate pricing station?

  Yes

  No

  N/A

• Are dandux and totes being properly labeled.

  Yes

  No

  N/A

• Is the work table neat and orderly ?

  Yes

  No

  N/A

Pricing stations

• Add media

  Media

• Are the pricers using the pricing production sheets?

  Yes

  No

  N/A

• Compare scheduled shift to production achieved. Is it in line?

  Yes

  No

  N/A

• Add media

  Media

• Is there a sgw tote under each pricing station?

  Yes

  No

  N/A

• Is the store identifying the appropriate items for sgw and not pricing those items for the store?

  Yes

  No

  N/A

• Is the stores wares pricing on point?

  Yes

  No

  N/A

• Is the product identified for pound appropriate for the pound store or did the store miss some opportunities?

  Yes

  No

  N/A

• Add media

  Media

• Is the pricing area clean and orderly with proper tools/supplies?

  Yes

  No

  N/A

Sorting

• Are the sorters using the proper sorting production sheet?

  Yes

  No

  N/A

• Compare scheduled shift to production achieved. Is it in line?

  Yes

  No

  N/A

• Inspect the salvage bin. Is it free of good quality, sellable items?

  Yes

  No

  N/A

• Inspect the sorted piles? Is the quality good?

  Yes

  No

  N/A

• Have the boutique and sgw clothing items been identified and handled appropriately?

  Yes

  No

  N/A

Hanging

• Are the hanging production sheets being used?

  Yes

  No

  N/A

• Are managers initialing the racks before they are run to the floor?

  Yes

  No

  N/A

• Are there any sgw or boutique items on the rack that were not identified?

  Yes

  No

  N/A

• Are the items properly tagged?

  Yes

  No

  N/A

• Do hang counts on record sheets match numbers reported into wesa/DSR?

  Yes

  No

  N/A

• Are the hang stations neat and orderly with proper supplies?

  Yes

  No

  N/A

Management

• Is the Backroom free of an unsorted pile?

  Yes

  No

  N/A

• Are managers making sure production rules are being followed?

  Yes

  No

  N/A

• Are managers using and initialing tracking sheets for hanging sorting and pricing?

  Yes

  No

  N/A

• Does the location have an unsorted trailer they are loading with unsorted?

  yes/no

• Are employees following the no loading furniture policy?

  Yes

  No

  N/A

• Is production area properly staged?

  Yes

  No

  N/A

• Are large wares items/furniture being priority processed?

  Yes

  No

  N/A

• Are stations properly stocked with supplies?

  Yes

  No

  N/A

• Does the production room have adequate staff? Scheduled properly?

  Yes

  No

  N/A

• Is the staff helping the truck driver?

  Yes

  No

  N/A

• Is the manager ensuring the staff has a safe working environment?

  Yes

  No

  N/A

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