2023 Goodwill Store Audit

• Document No.

• Audit Title

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• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Customer Service

• Are customers being greeted when they enter the store?

  Yes

  No

  N/A

• Are all employees in proper Goodwill uniform?

  Yes

  No

  N/A

• Are the restrooms clean?

  Yes

  No

  N/A

• Are the TVs on and can they be heard clearly ?

  Yes

  No

  N/A

• Are the employees greeting/helping customers as they walk by them?

  Yes

  No

  N/A

• Are employees smiling when encountering customers?

  Yes

  No

  N/A

Sales Floor

• Is the tag sale posted

  Yes

  No

  N/A

• Is all signing correct on the sales floor?

  Yes

  No

  N/A

• Is the store floor clean? ( no gum, stickers, dust bunnies)

  Yes

  No

  N/A

• Are the display cases full and themed?

  Yes

  No

  N/A

• Has the sales floor been swept and mopped recently ?

  Yes

  No

  N/A

• Are toppers full and categorized?

  Yes

  No

  N/A

• Are the toppers free of safety hazards?

  Yes

  No

  N/A

• Are the aisles neat and safe?

  Yes

  No

  N/A

• Are the pulls from last week complete?

  Yes

  No

  N/A

• Are cashiers telling customers about the tag sale ?

  Yes

  No

  N/A

• Is the Women's Department full and categorized?

  Yes

  No

  N/A

• Is the Men's Department full and categorized ?

  Yes

  No

  N/A

• Is the men's clothing quality good?

  Yes

  No

  N/A

• Is the clothing in the women's section good quality?

  Yes

  No

  N/A

• Is the clothing in the kids section good quality?

  Yes

  No

  N/A

• Is the Kids Department full, categorized?

  Yes

  No

  N/A

• Are shopping carts in good order? Working safety belts and wheels?

  Yes

  No

  N/A

Production

• Is production room organized and staged effectively with outgoing and incoming in correct areas and clear aisles ?

  Yes

  No

  N/A

• Is the donor drive thru area inviting and clear for donor service ?

  Yes

  No

  N/A

• Are the proper backroom stations being used for maximum efficiency.

  Yes

  No

  N/A

• Is equipment being used safely and effectively ? Is equipment properly labeled ?

  Yes

  No

  N/A

• Are the associates aware of the daily goals?

  Yes

  No

  N/A

• Are donors being greeted promptly?

  Yes

  No

  N/A

• Are the shoe sections full and good quality?

  Yes

  No

  N/A

• Has the furniture section been priced appropriately and had appropriate mark downs? Prices to sell?

  Yes

  No

  N/A

• Is the production room free of stashing? Do an inspection for possible stash piles.

  Yes

  No

  N/A

• Is donor service hitting every point ? Greeting donor, helping with donation, asking if they need a receipt, sharing mission or handing out a flyer, thanking the donor.

  Yes

  No

  N/A

• Is the Wares Department full, categorized and good quality?

  Yes

  No

  N/A

• Does the store have audience mission flyers ?

  Yes

  No

  N/A

• Is pricing on point?

  Yes

  No

  N/A

• Are the large priced items and furniture on the sales floor dated less than 3 days ago?

  Yes

  No

  N/A

• Are the donors being tracked properly? Hitting the button

  Yes

  No

  N/A

• Are the work stations neat and stocked with supplies?

  Yes

  No

  N/A

• Is the correct color being used on the rotation calendar? (Hang, price, pulls)

  Yes

  No

  N/A

• Are the assignment sheet and chore chart being used?

  Yes

  No

  N/A

• Are Z-racks being properly logged?

  Yes

  No

  N/A

• Is sufficient staff hanging/sorting? Good quality being selected ?

  Yes

  No

  N/A

• Is the break room neat?

  Yes

  No

  N/A

• Is the recall binder found and up-to-date? Are all recall emails being printed ?

  Yes

  No

  N/A

• Is the store sending correct quantity and good quality items to ShopGoodwill?

  Yes

  No

  N/A

• Is the production/sales calendar up to date and visible to staff ?

  Yes

  No

  N/A

• Is the sharps tote being properly used?

  Yes

  No

  N/A

• Is broken glass being properly handled?

  Yes

  No

  N/A

• Are safety procedures being followed?

  Yes

  No

  N/A

• Is staff aware of the Hold harmless agreement?

  Yes

  No

  N/A

• Is staff aware of the purchasing policy?

  Yes

  No

  N/A

Administrative

• Is the store achieving sales budget?

  Yes

  No

  N/A

• Have all facility issues been reported and resolved?

  Yes

  No

  N/A

• Are the registers neat and clean?

  Yes

  No

  N/A

• Does a schedule audit show that they are scheduling effectively ?

  Yes

  No

  N/A

• Does a revel/ register audit show that there are not any returns not properly logged?

  Yes

  No

  N/A

• Is the outside of the building neat and clean?

  Yes

  No

  N/A

• Are the Safe Log and Till Sheets being used?

  Yes

  No

  N/A

• Verify the Petty Cash. Is it the correct 100.00 combined? Note amount in receipts picking up and amount in cash.

  Comments

• Are the Return Log and Employee Purchase Log being completed correctly?

  Yes

  No

  N/A

• Are 30-60-80 reviews current?

  Yes

  No

  N/A

• Are the Employee Logs up to date?

  Yes

  No

  N/A

• Are the attendance logs completed, progression on track and disciplinary action consistent?

  Yes

  No

  N/A

• Is the store Ipad free of all confidential information? (Verify in photos)

  Yes

  No

  N/A

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