Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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Select date
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Location
First Impression
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Is the parking lot clean?
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Are the windows and doors clean ?
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Is the parking lot clear of buggies?
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Is return policy posted?
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Is the sales floor set to current season?
Cashwrap
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Are the cashwraps clean and free from dust and clutter?<br>
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Are the cases set to a theme and do they looked planned?<br>
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Do they have matching linen accents to offset the items on the case bottom and shelving?
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Is store signage correct?
Salesfloor
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Are the clothing racks full and colorized?
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How many light racks does the store have?
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Are the toppers colorized, neat and full?
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How many light toppers does the store have ?
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How many rejected salvage quality pieces in a 5 ft Women's clothing section?
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How many rejected salvage quality pieces in a 5ft Men's section?
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How many rejected quality pieces in a 5ft kid's section?
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Are the shoes colorized, good quality and full?
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Are the high quality shoes marked up?
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Are the electrical cords rubberbanded?
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Is the furniture area organized and safe?
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Are the linens colorized and hung in an orderly fashion?
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Is all furniture priced with an our price tag or sold tag?
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Are the wares racks organized and full?
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Is the pricing on point?
Customer Service
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Are associates smiling and announcing the tag sale as customers enter?
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Are customers being greeted as they enter the store?
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Is good customer service being given to customers they encounter within 10 feet?
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Are all customers thanked, given a receipt and asked to shop again?
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Are associates dressed properly in their goodwill uniform?
Housekeeping and Facilities
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Is the sales floor swept and mopped?
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Is the sale floor free of pricing stickers on the floor?
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Are the restrooms clean and well stocked?
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Are the fixtures free of dust?
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Have all facilities issues that have been reported?
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Safety
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Are all fire exits clear of items?
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Are all aisles free of clutter and safe?
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Are all fire extinguishers clear and free of items within a 3ft section?
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Are the items in the toppers safe?
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