Goodwill Store Inspection

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Add media

  Media

First Impression

• Does the store appear to be clean and orderly?

  Yes

  No

  N/A

• Does the store have appropriate signage to show pricing of the merchandise?

  Yes

  No

  N/A

• Do the showcases look good and full?

  Yes

  No

  N/A

• Does the store have full, shoppable clothing racks?

  Yes

  No

  N/A

• Does the store have full toppers ?

  Yes

  No

  N/A

• Are the wares racks full and orderly?

  Yes

  No

  N/A

• Is the merchandise of good quality? (Not damaged, broken or stained items)

  Yes

  No

  N/A

• Are employees dressed in Goodwill uniform?

  Yes

  No

  N/A

• Are the bathrooms clean?

  Yes

  No

  N/A

• Is the tag sale posted/announced?

  Yes

  No

  N/A

• Is the outside area free of donations left outside?

  Yes

  No

  N/A

Customer Service

• Are you greeted upon entering the store?

  Yes

  No

  N/A

• Are the associates sharing our mission with the customers?

  Yes

  No

  N/A

• Are the associates smiling and greeting customers as they walk by them within 10ft?

  Yes

  No

  N/A

• Is the atmosphere of the workplace positive and engaging?

  Yes

  No

  N/A

Management

• Can you tell who is the manager on duty? (If not please ask an associate to speak with the manager)

  Yes

  No

  N/A

• Does the manager know their locations linear feet? Does the manager know how many clothing items are in a linear foot?

  Yes

  No

  N/A

• Does the manager know their weekly hang rotation count goal?

  Yes

  No

  N/A

• Do the associates know their daily hang goal?

  Yes

  No

  N/A

• Do associates know their daily sales goal?

  Yes

  No

  N/A

• How many employees are hanging?

  #

• How many employees are sorting?

  #

• Is the store/production room clear of safety hazards?

  Yes

  No

  N/A