Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Customer Service
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Are donors greeted within 10 seconds with a smile?
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Are donors greeted with appropriate greeting? Are donors being helped with their donations at their cars?
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Is the donor door free and clear of donations inside as well as outside?
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Is donor iPad being used properly to track donors and donor thanked for their donation?
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Are they using the backroom nightly checklist to make sure stations are ready for use the following shift?
Production
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Is the breakdown/pricing area being used properly ?
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Are clothing and linens being properly broken down into a textiles dandux to be taken to hanger/sorters?
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Is the pricing on point?
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Is the store identifying the appropriate items for sgw and not pricing those items for the store?
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Is the product identified for pound appropriate for the pound store or did the store miss some opportunities?
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Is the backroom signage correct ?
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Is there a sgw tote for the breakdown pricing area ?
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Are the backroom employees assisting the truck driver ?
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Is the production room organized safely with clear aisles and equipment properly staged ?
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Is equipment being properly used and labeled?
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Is there sufficient staff hanging? Check hang sheets
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Are the weekly daily and weekly hang count goals being achieved?
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Is staff hanging good quality directly from the unsorted not presorting ?
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Are the stations clean and orderly with proper tools/supplies?
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Is the furniture being handled properly following the 15 minute rule and do employees know the no loading policy?
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Is there sufficient product worked from the day before to be run the following shift according to their tote/hang requirement?
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Is the production calendar up to date ?
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Is the management working along side the staff in the production area training and coaching ?
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Is there product priced/hung ready to go to the salesfloor?
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