Information

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

Customer Service

  • Are customers being greeted when they enter the store?

  • Are all employees in proper Goodwill uniform?

  • Are the restrooms clean?

  • Are the employees greeting/helping customers as they walk by them?

  • Are employees smiling when encountering customers?

Sales Floor

  • Is the tag sale posted

  • Is all signing correct on the sales floor?

  • Is the store floor clean? ( no gum, stickers, dust bunnies)

  • Are the display cases full and themed?

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  • Are toppers full and categorized?

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  • Are the aisles neat and safe?

  • Is the Women's Department full, categorized and good quality?

  • Is the Men's Department full, categorized and good quality?

  • Is the Kids Department full, categorized and good quality?

  • Is the Wares Department full, categorized and good quality?

  • Is pricing on point?

  • Are the shoe sections full and good quality?

  • Is the boutique section full, properly priced and organized?

Production

  • Is the production room free of stashing? Do an inspection for possible stash piles.

  • Are the associates aware of the daily goals?

  • Are donors being greeted promptly?

  • Is the donor tally sheet being used and current?

  • Are the work stations neat and stocked with supplies?

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  • Is the correct color being used on the rotation calendar? (Hang, price, pulls)

  • Are the assignment sheet and chore chart being used?

  • Are Z-racks being logged and then verified by a manager?

  • Is sufficient staff hanging?

  • Is sufficient staff sorting?

  • Are the pound store totes free of good product?

  • Are the salvage dandux only salvage?

  • Is the staff working with a sense of urgency?

  • Is the hang calendar up to date for staff to see?

  • Is the store achieving weekly hang goal?

  • Is the break room neat?

  • Is the recall binder found and up-to-date?

  • Is the store sending correct quantity and good quality items to ShopGoodwill?

  • Re there blue sgw totes under each pricing station

  • Is the sharps tote being properly used?

  • Is broken glass being properly handled?

  • Are safety procedures being followed?

  • Is staff aware of the no loading policy?

  • Is staff aware of the purchasing policy?

Administrative

  • Is the store achieving sales budget?

  • Is the sales calendar up to date ?

  • Have all facility issues been reported and resolved?

  • Are the registers neat and clean?

  • Does a schedule audit show that they are scheduling effectively ?

  • Does a revel/ register audit show that there are not any returns not properly logged?

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  • Is the outside of the building neat and clean?

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  • Are the Safe Log and Till Sheets being used?

  • Verify the Petty Cash. Is it the correct 100.00 combined? Note amount in receipts picking up and amount in cash.

  • Are the Return Log and Employee Purchase Log being completed correctly?

  • Are 30-60-80 reviews current?

  • Are the Employee Logs up to date?

  • Are the attendance logs completed, progression on track and disciplinary action consistent?

  • Is the store Ipad free of all confidential information? (Verify in photos)

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