Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Customer Service
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Are customers being greeted when they enter the store?
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Are all employees in proper Goodwill uniform?
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Are the restrooms clean?
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Are the employees greeting/helping customers as they walk by them?
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Are employees smiling when encountering customers?
Sales Floor
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Is the tag sale posted
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Is all signing correct on the sales floor?
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Is the store floor clean? ( no gum, stickers, dust bunnies)
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Are the display cases full and themed?
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Are toppers full and categorized?
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Are the aisles neat and safe?
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Is the Women's Department full, categorized and good quality?
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Is the Men's Department full, categorized and good quality?
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Is the Kids Department full, categorized and good quality?
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Is the Wares Department full, categorized and good quality?
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Is pricing on point?
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Are the shoe sections full and good quality?
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Is the boutique section full, properly priced and organized?
Production
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Is the production room free of stashing? Do an inspection for possible stash piles.
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Are the associates aware of the daily goals?
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Are donors being greeted promptly?
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Is the donor tally sheet being used and current?
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Are the work stations neat and stocked with supplies?
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Is the correct color being used on the rotation calendar? (Hang, price, pulls)
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Are the assignment sheet and chore chart being used?
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Are Z-racks being logged and then verified by a manager?
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Is sufficient staff hanging?
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Is sufficient staff sorting?
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Are the pound store totes free of good product?
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Are the salvage dandux only salvage?
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Is the staff working with a sense of urgency?
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Is the hang calendar up to date for staff to see?
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Is the store achieving weekly hang goal?
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Is the break room neat?
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Is the recall binder found and up-to-date?
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Is the store sending correct quantity and good quality items to ShopGoodwill?
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Re there blue sgw totes under each pricing station
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Is the sharps tote being properly used?
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Is broken glass being properly handled?
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Are safety procedures being followed?
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Is staff aware of the no loading policy?
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Is staff aware of the purchasing policy?
Administrative
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Is the store achieving sales budget?
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Is the sales calendar up to date ?
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Have all facility issues been reported and resolved?
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Are the registers neat and clean?
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Does a schedule audit show that they are scheduling effectively ?
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Does a revel/ register audit show that there are not any returns not properly logged?
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Is the outside of the building neat and clean?
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Are the Safe Log and Till Sheets being used?
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Verify the Petty Cash. Is it the correct 100.00 combined? Note amount in receipts picking up and amount in cash.
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Are the Return Log and Employee Purchase Log being completed correctly?
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Are 30-60-80 reviews current?
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Are the Employee Logs up to date?
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Are the attendance logs completed, progression on track and disciplinary action consistent?
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Is the store Ipad free of all confidential information? (Verify in photos)
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