GoodwillJax Salaried/Management Review

Follow Through/Dependability
Superior 5 - Work is always completed correctly and on time without supervision. Anticipates needs. Extremely organized.

Excellent 4 - Work is usually completed correctly and on time without supervision. Anticipates needs. Usually organized.

Meets Expectations 3 - Work is completed correctly and on a timely basis with some supervision. Organized.

Improvement Needed 2 - Work is completed and results can usually be relied upon with normal supervision. Somewhat unorganized.

Unsatisfactory 1 -Work is seldom relied upon without supervision. Fails to complete tasks correctly and timely. Usually unorganized.

Customer Services (Includes Internal and External Customers)
Superior 5 - Extremely attuned to the needs of customers. Acts proactively when dealing with customers. Is always timely, creative, well-planned and enthusiastic when delivering services.

Excellent 4 - Usually attuned to the needs of customers. Is usually proactive when dealing with customers. Is usually timely, creative, well-planned and enthusiastic when delivering services.

Meets Expectations 3 - Responsive to the needs of customers. Is often timely, creative, well-planned and enthusiastic when delivering services.

Improvement Needed 2 - Struggles to meet the needs of customers. Does not typically deal well with customers. Is seldom timely, creative, well-planned and enthusiastic when delivering services.

Unsatisfactory 1- Seldom meets the needs of customers. Does not deal well with customers. Is generally not timely, creative, well-planned and enthusiastic when delivering services.

Decision Making/Creative Problem Solving
Superior 5 - Anticipates, recognizes and confronts problems with extraordinary skill and confidence. Perseveres until solution is reached. Is innovative and takes risks without hesitation.

Excellent 4 - Anticipates, recognizes and confronts problems with above average skill and confidence. Usually perseveres until solution is reached. Usually innovative and takes risks.

Expectations 3 - Solves problems with confidence. Typically reaches useful solutions and decisions. Often innovative with average risk taking.

Improvement Needed 2 - Sometimes attempts to solve problems. Needs some guidance to make decisions. Demonstrates limited innovation and risk taking.

Unsatisfactory 1- Has difficulty recognizing problems and resolving basic issues. Usually needs guidance to make independent decisions. Is not innovative and rarely takes risks.

Relations with Others (Teamwork, Leadership)
Superior 5 - Exceptionally well accepted. Fosters teamwork in others AND/OR highly skilled at assigning work. Consistently encourages clear, open communication.

Excellent 4 - Well accepted. Usually exhibits team work AND/OR skilled at assigning work. Usually gives clear direction and/or feedback through open communication.

Meets Expectations 3 - Generally accepted. Exhibits team work AND/OR skilled at assigning work. Communicates well with others.

Improvement Needed 2 - Struggles to be accepted and work with others. Needs guidance to provide clear direction to others. Communicates with others as needed.

Unsatisfactory 1- Does not work well with others. Does not provide clear direction nor communicate well with others.

Company Policy Compliance
Superior 5 - Consistently complies with and stays apprised of changes in Company Policies (incl. Safety, Anti-Harassment, Attendance, Telecommunications, etc.).

Excellent 4 - Usually complies with and stays apprised of changes in Company Policies (incl. Safety, Anti-Harassment, Telecommunications, Attendance, etc.).

Meets Expectations 3 - Often complies with and stays apprised of changes in Company Policies (incl. Safety, Anti-Harassment, Telecommunications, Attendance, etc.).

Improvement Needed 2 - Demonstrates limited understanding and support of Company Policies (incl. Safety, Anti-Harassment, Telecommunications, Attendance, etc.).

Unsatisfactory 1- Has difficulty following Company Policies (incl. Safety, Anti-Harassment, Telecommunications, Attendance, etc.).

Technical Skills (Performance based on job performance)
Superior 5 - Expertise is consistently applied to position. Consistently demonstrates mastery of job requirements and teaches others.

Excellent 4 - Expertise is usually applied to position. Usually demonstrates proficiency and confidence in job requirements when executing job.

Meets Expectations 3 - Subject matter expertise is average and generally applied. Demonstrates knowledge and confidence in job requirements when executing job.

Improvement Needed 2 - Knowledge of subject matter is below average. Inconsistently demonstrates knowledge and confidence in job requirements when executing job.

Unsatisfactory 1 - Knowledge of subject matter is extremely limited. Struggles to demonstrate knowledge and confidence in job requirements when executing job.