Title Page
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Audit Title
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Conducted on
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Prepared by
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Employees in store
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SAP Visited
- 2476
- 2592
- 2682
- 2683
- 2684
- 2685
- 361D
- 564D
- 689D
- 955C
- 756D
- 690D
- 694D
Sales Floor
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Is CPNI protected at all times? (No loose SIMs or paperwork)
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Is sales floor clean? (No food items, floor swept, demo phone and windows without finger prints)
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Is QC filled out and in use?
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Attach Picture of QC
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Are call logs complete, or in progress?
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Attach picture of Call Logs
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Review commission structure with reps
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Review current spiffs with reps.
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Observe for understanding of store action plan and execution.
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Review current promotions with reps
Back of house
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Did RSM send store action plan on each Wednesday?
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Is white board up to date?
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Attach picture of white board
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Is bulletin board up to date with current spiffs and escalation poster?
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Attach picture of BB.
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Is paperwork complete with no more than two days un-finished?
Manager Business review
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Smart Pics %
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TMO One + attach %
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Postpaid to Goal
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@work to Goal
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Prepaid to Goal
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Accessories to Goal
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Handset Programs %
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Activation Conversion %
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Sync Up Drive
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Top 3 action items RSM will address.
