GP68 ARM Branch Visit 3.0 - Airport Version

• Site conducted

  Select

• GP68 ARM Branch Visit

• Branch Location

• Conducted on

  Date

• undefined

TSQi

• Branch TSQi, 3 / 6 Month

  Safe

  At Risk

  N/A

• Inspection of vehicles on the line complete?

  Yes

  No

  N/A

• Fleet mix and Avg Miles reviewed?

  Yes

  No

  N/A

• Emerald Club Reservations prewritten?

  Yes

  No

  N/A

• Customers greeted with smile?

  Yes

  No

  N/A

• Customer wait times less than 5 minutes?

  Yes

  No

  N/A

• Giving Business Cards to Customers?

  Yes

  No

  N/A

• Service Agent production at 4 clean cars/hour?

  Yes

  No

  N/A

• Office Clean and Free of Clutter?

  Yes

  No

  N/A

• QSP system being engaged/used by AP staff

  Yes

  No

  N/A

Days Earned Growth

• Days Earned Growth, MTD/YTD

  Safe

  At Risk

  N/A

• Walkups being aggressively pursued?

  Yes

  No

  N/A

• Prism being reviewed daily by management?

  Safe

  At Risk

  N/A

Revenue / OP

• Current IPC: OP (Prior Month):

  Safe

  At Risk

  N/A

• Branch Goals Posted / Matrix Board Updated?

  Yes

  No

  N/A

• Employees offering every customer upgrade options? COE % over 7.5% min?

  Yes

  No

  N/A

• Individual Package Sales at Goal of 65 Points?

  Yes

  No

  N/A

• FSO Aggressively Being Offered?

  Yes

  No

  N/A

• Overdue % below .50%?

  Yes

  No

  N/A

• Pended Contracts Being Worked?

  Yes

  No

  N/A

• CRI’s being done?

  Yes

  No

  N/A

• ARs Being Worked, RFS Notes Updated?

  Yes

  No

  N/A

Employee Development

• Employee Moral, Motivation, Intensity

  Safe

  At Risk

  N/A

• Branch Duty Roster?

  Yes

  No

  N/A

• Sparkle PDM's Completed, Reviewed With Each Employee?

  Yes

  No

  N/A

• Employees up to Date on Roadmap Training?

  Yes

  No

  N/A

Risk Management

• Risk Management Audit Score / Issues

  Yes

  No

  N/A

• Review Weekly Damage Loss Reporting

  Yes

  No

  N/A

• Unaccounted % below .25%?

  Yes

  No

  N/A

• LOFR Score / Recall Score

  Yes

  No

  N/A