GreatRoom Audit

If standing in a queue, an attempt to acknowledge the guest was made in a timely manner

Warm welcome/greeting provided

Good posture, smile, eye contact, and attentive listening maintained throughout the interaction

Well-groomed and professional, wearing a uniform

Name tag meets standard

The Host acknowledged the guest within one minute of their arrival

The Host offered to take a food order

The Host offered to make suggestions

Beverages, with the exception of cocktails, were delivered within three minutes of their order

The Host checked back with the guest, ensuring satisfaction

Hosts offer a 2nd round of beverage assistance when the glass is 1/3 full

The Host Created a Personal Connection

The Host Responds to Cues

Guest name used during the experience, when known

Further assistance offered to the guest

Warm and sincere closing offered and appreciation demonstrated

The overall experience met guest expectations and was free of negative detractors

Food and beverage contents and plate presentation meet standard

Cocktail menu must include language indicating juices are fresh squeezed

All food and beverage were visually appealing and met guest expectations with regard to taste

GREATROOM: The music was appropriate for the time of day

GREATROOM: Menu approach meets standard

GREATROOM: Greatroom lighting meets standard

GREATROOM: Food offerings meet standard

GREATROOM: Desserts offered on menu

GREATROOM: Wine by the glass offerings meets standard

GREATROOM: Cocktail offerings meet standard

GREATROOM: Beer offerings meet standard

Lounge/Bar Service Area/Equipment - Cleanliness

Lounge/Bar Service Area/Equipment - Condition

Lounge Cleanliness - Floor

Lounge Condition - Floor

Lounge Cleanliness - Wall/Doors/Ceiling/Windows/Treatments

Lounge Condition - Wall/Doors/ Ceiling/Windows/Treatments

Lounge Cleanliness - Furniture/Equipment/Décor Items