Greenberg Store Checklist

• Store Visiting

• Conducted on

  Date

• Prepared by

• Managers On Duty

Managers section

• One on One's<br>Sprint Employee:<br>Check 1:1's from SM's and ASM' s Research how management is coaching and documenting 1:1's for accessories. Was every outlier in accessories documemented. Was the goal given? Coach on behaviors to have in place? Get a commitment from rep? What were the reps comments back on the 1:1? Is there any training in place?

  Yes

  No

  N/A

• Are goals being communicated?<br>Sprint Employee:<br>How do they communicate goals and how often? Document the proof (email, Pics of back boards, daily emails ect) When are goals communicated? (daily, weekly, hourly, ect) Are they communicated per rep or as a store? What are communication methods? 12pm, 3pm #s ect?

  Yes

  No

  N/A

• Is there a manager running the floor?<br>Where is the manager while the store is busy? Does he/she interact (man 2 man sale) or help close any accessory sales? Is there on the spot coaching being done? Include examples/ opportunities.

  Yes

  No

  N/A

• Are there any items in the backoffice that reference accessories in any way? If yes, include pictures.

  Yes

  No

  N/A

• Morning huddle<br>Does the opening manager have any type of group huddle for daily goals/expectation/previous days results? (get proof) - what did you see? Get examples i.e. morning texts, emails, talks, motivations...<br>

  Yes

  No

  N/A

• <br>Is the store well stocked? Are accessories easily found by personell…. Organized? Are there any music demos playing, accessories out of box for demos (how are they being used),<br>

  Yes

  No

  N/A

• Does manager coach to the metric?<br>Ask each member of management what the store daily accessory goal and month goal?<br> <br> <br>

  Yes

  No

  N/A

• What accessories are the focus for this stores management team?

  Yes

  No

  N/A

• What is the current state<br>What is current national rank? APH? What is in place that is and is not working?<br><br>

  Yes

  No

  N/A

Representative section

• Were all employees wearing a bluetooth headset?

  Yes

  No

  N/A

• Were employees utilizing zone selling technique?

  Yes

  No

  N/A

• Were employees offering accessories to customers that were not there to make a device purchase?

  Yes

  No

  N/A

• What was the average wait time before customers were seen by a representative?

  0

  < 15

  < 30

  > 30

• Has there been a recent accessory training? Ask representatives when the last accessory training was held at store. What was the theme of the training?

  Yes

  No

  N/A

• Did employees demonstrate product knowledge on the following three accessories (Miracast, Netcam, Moga).

  Yes

  No

  N/A

• What is the focus that the representatives have on accessories?

  Yes

  No

  N/A

• What is the extra high/low end accessory that representatives bring out?

  Yes

  No

  N/A

• Were employees able to refer to accessorypicks.com for accessories that we do not stock in store? (Tylt Energi+ powered backpack)

  Yes

  No

  N/A

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