Greggs (Eurogarages)

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

Environment

• External signage in good condition clean and illuminated?

  Yes

  No

  N/A

• Is the disabled, discrimination act poster available?

  Yes

  No

  N/A

• Are the shop opening times posted and correct?

  Yes

  No

  N/A

• If the shop to temperature appropriate ?

  Yes

  No

  N/A

• Is the Greggs approved charity box available?

  Yes

  No

  N/A

Maintenance

• Are the signs illuminated?

  Yes

  No

  N/A

• Are the lights working?

  Yes

  No

  N/A

• Are the floors maintained?

  Yes

  No

  N/A

• Are the cabinets maintained and in good condition?

  Yes

  No

  N/A

• Are the self selectors maintained and in good condition?

  Yes

  No

  N/A

Cleanliness

• Are the air conditioning unit and vents lean and dust free?

  Yes

  No

  N/A

• Is the condiment section clean and organised?

  Yes

  No

  N/A

• Are the walls, floor and skirts clean?

  Yes

  No

  N/A

• Are the wet floor signs used as needed and hen applicable?

  Yes

  No

  N/A

• Are the self selectors clean and organised?

  Yes

  No

  N/A

• Are the cabinet clean the the glass smear free?

  Yes

  No

  N/A

• Is the back of house equipment clean and free from debris?

  Yes

  No

  N/A

Marketing

• External banners and internal POP in good condition?

  Yes

  No

  N/A

• Customer advise notice up to date and current?

  Yes

  No

  N/A

• Are all tickets and counter strips clean, undamaged and correct?

  Yes

  No

  N/A

• Are all gold star stickers in place and correct?

  Yes

  No

  N/A

• Are the weekly update and launch pack posted and available and actioned as needed?

  Yes

  No

  N/A

Customer Service

• Are all staff in the correct uniform, hats hair nets etc?

  Yes

  No

  N/A

• Are all team members demonstrating the correct behaviours?

  Yes

  No

  N/A

• Are customers be greeted quickly with a smile?

  Yes

  No

  N/A

• Zero customer complaints?

  Yes

  No

  N/A

• Customer complaints dealt with quickly and to standard?

  Yes

  No

  N/A

• Team members demonstrate good product knowledge?

  Yes

  No

  N/A

• Team members confirm order and acknowledges monies?

  Yes

  No

  N/A

• Team members are not offering carry out bags?

  Yes

  No

  N/A

• Are SHAPE checks completed throughout the day?

  Yes

  No

  N/A

Health & Safety

• Yes

  No

  N/A

• Oven and Cutting gloves available and used correctly?

  Yes

  No

  N/A

• All equipment in good condition and used correctly?

  Yes

  No

  N/A

• Manual Handling in place and followed correctly?

  Yes

  No

  N/A

Cold Drinks

• Full range available, stock and facing forward?

  Yes

  No

  N/A

• Panagrame in place and followed?

  Yes

  No

  N/A

Crisps

• Full range available stock,rotated and correctly presented?

  Yes

  No

  N/A

Sweets

• Are the gold star sweet lines available?

  Yes

  No

  N/A

• Merchandise Panagrame in place and utilised?

  Yes

  No

  N/A

• All products to standard?

  Yes

  No

  N/A

• Gold star sweet focus sheet available?

  Yes

  No

  N/A

Yogurts/Fruit/Pasta pots

• Are all varieties available and merchandised correctly?

  Yes

  No

  N/A

Sandwiches

• Gold star sandwich focus sheet updated?

  Yes

  No

  N/A

• Gold standard sandwiches available?

  Yes

  No

  N/A

• Sandwich Panagrame in place?

  Yes

  No

  N/A

• Baguettes baked to standard?

  Yes

  No

  N/A

• Sandwich carriers cut and wrapped correctly?

  Yes

  No

  N/A

• Sandwiches produced to specification?

  Yes

  No

  N/A

• All sandwiches correctly labelled?

  Yes

  No

  N/A

• Sandwich batching sheet followed?

  Yes

  No

  N/A

Breakfast

• All products available from opening till 11am?

  Yes

  No

  N/A

• All breakfast items merchandised correctly?

  Yes

  No

  N/A

• Are team member link selling to meal deal?

  Yes

  No

  N/A

• Corn top rolls available and correct cut & spread?

  Yes

  No

  N/A

• Bacon & Sausage correctly labelled?

  Yes

  No

  N/A

Hot Drinks & Soup

• Perfect coffee quality checklist completed?

  Yes

  No

  N/A

• Coffee area fully stocked clean & tidy?

  Yes

  No

  N/A

• Espresso shot checked and signed (17 to 22 sec)?

  Yes

  No

  N/A

• Milk cartons and flasks date/time coded?

  Yes

  No

  N/A

• One variety of soup available all day and two between 11 & 14:00?

  Yes

  No

  N/A

Savouries

• Gold star availability plan completed?

  Yes

  No

  N/A

• Panagrame in place and utilised?

  Yes

  No

  N/A

• All gold star lines available?

  Yes

  No

  N/A

• All savouries trayed up and rested for 20 minutes?

  Yes

  No

  N/A

• Pizza displayed using half a hour rule?

  Yes

  No

  N/A

• Pizza make up guide lines utilised?

  Yes

  No

  N/A

• Product quality to standard?

  Yes

  No

  N/A

• Sausage rolls always in the oven?

  Yes

  No

  N/A

• Clean silicone paper available?

  Yes

  No

  N/A

Supporting Paperwork

• Current ingredient and confectionary shelf life available?

  Yes

  No

  N/A

• Current quick reference sandwich guide available?

  Yes

  No

  N/A

• Current fridge & freezer layouts on display?

  Yes

  No

  N/A

• Current gastronome plan and layout on display?

  Yes

  No

  N/A

Gold Star Orders

• Stocks and stairs entered on the back office system?

  Yes

  No

  N/A

• Delivery reports be utilised?

  Yes

  No

  N/A

• Three week history be utilised?

  Yes

  No

  N/A

• No sellout lines on gold star products within the week?

  Yes

  No

  N/A

• No sellout on non key lines between 13:00 & 14:00?

  Yes

  No

  N/A

• Are all ordering systems utilised?

  Yes

  No

  N/A

Food Safety

• Food safety & Cleaning log book completed to standard?

  Yes

  No

  N/A

• Air temperature in self selector (below 5.c)

  Safe

  At Risk

  N/A

• Product recalls and non compliance issues recorded in the food safety log?

  Yes

  No

  N/A

• Gastronome plan in place and followed, procedures adhered to?

  Yes

  No

  N/A

• All profits in the sandwich prep are within date and correctly labelled?

  Yes

  No

  N/A

• Baguettes correctly date coded?

  Yes

  No

  N/A

• No carry overs bread or rolls?

  Yes

  No

  N/A

• Fridge and freezer layouts to specification?

  Yes

  No

  N/A

• All carry over products correctly dated?

  Yes

  No

  N/A

• Drink and crisps in date and rotated?

  Yes

  No

  N/A

• All ambient products date coded, with date and rotated?

  Yes

  No

  N/A

• All frozen products within date and rotated?

  Yes

  No

  N/A

• Frozen products correctly used in order?

  Yes

  No

  N/A

• All exterior packaging removed?

  Yes

  No

  N/A

• Approved pizza cutters & tongs in use and used correctly?

  Yes

  No

  N/A

• Team follow hand waxing procedures and evidence of use?

  Yes

  No

  N/A

• Food Safety Score

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