Information

  • Restaurant #

  • Conducted on

  • Above Restaurant Leader

  • MOD

Restaurant Visit - KGC & Boneless

POP

  • Readerboard: 2 pc Grilled Deal $3.99; New Boneless Mixed Bucket $14.99.

  • 3 new window decals posted. Sustain pot pie and Boneless pending space availability.

  • Exterior: Boneless DT topper priced at $4.99 posted. Sustain DT speaker lug-on and pole sign.

  • KGC LE LTO panels posted. 2pc KGC combo $4.99 and 3 pc KGC meal with drink $7.49

  • KGC HE LTO panels posted. 10pc mixed meal $19.99 and add 10 Bites $4.49

  • Existing interior 2pc Boneless combo LTO panel placed on FC as counter mat.

  • Interior: KGC tripod banner posted. Remove Boneless mix and match. Sustain other 2 banners and register wrap.

  • Bounce back coupons: Boneless post-it notes applied to bucket lids.

Cashier Knowledge, Packaging, and Holding

  • Cashiers suggesting 2pc KGC combo for lunch and 10 pc. Mixed Boneless meal for dinner.

  • Dialogue card posted at each register and Cashiers are executing.

  • All Cashiers can describe KGC as "Our Grilled chicken is marinated and seasoned and then slow-grilled to perfection."

  • All Cashiers can describe Boneless as "Same great taste as Original Recipe, just without the bones."

  • Describe: "Boneless comes in both white and dark meat and is skinless."

  • All TMs signed off on communication log verifying training complete.

  • KGC and Boneless on-hand match projections and within hold time.

  • KGC and Boneless meet quality standards (taste, temp, color, appearance, and size)

  • Boneless white meat NOT "thick and ball shaped". Black tag being used to identify Boneless dark meat.

  • KGC served bone down and grill marks present.

  • 2pc KGC combo packed in snack box; 10 pc bucket: 6 COB in #6 bucket and 4 Boneless in snack box.

KGC Preparing and Cooking

  • Job Aids: Seasoning Guides, Color Chart, Racking Diagrams, and new Check Chicken Job Aid are posted.

  • Cook is certified in KGC and executing procedures (observe).

  • Grill racks properly seasoned: sprayed and placed in oven for 10 minutes. Racks sprayed once again prior to use.

  • Chicken is inspected properly: feathers, kidnies, tails, and fat removed. Pop thigh bone and smooth all skin.

  • Only orange/red label chicken being used. Maximum of 12 pcs per rack and racked per racking diagram.

  • KGC seasoned per guide on both sides. Seasoning has hold time of end of next day.

  • KGC is pre-staged for upcoming daypart and has 6 hour hold time in walk-in.

  • XCEL Oven door is cracked open for 7 sec. then opened slowly for 7 sec. KGC loaded beginning with 2nd slot downward.

  • XCEL oven gasket sanitized after each cook cycle after KGC is removed from oven. Insulated gloves avaialbe and used.

Boneless Thawing, Breading, and Cooking

  • Cook is certified in Boneless and executing procedures (observe).

  • Boneless thaw projections posted. Boneless thawing match projections and have correct thaw time.

  • OR Breading flour is good quality and breading lug at least 1/4 full.

  • Breading: white and dark pcs kept separate, break fibers in white meat, remove fat, and discard any bone fragments.

  • Breading: no water before 1st breading, hold for 3 seconds in water after 1st breading, double breaded.

  • Cook racking no more than 8 Boneless per rack and using clamshell rack for Boneless dark meat.

  • Cook racking white meat on bottom and dark meat on top. Cook understands difference in set point buttons.

General Readiness

  • Mclane build-to updated for increase in orange label usage.

  • Restaurant is staffed with 2nd cook if necessary. Restaurant has at least 10 grilled racks to allow for pre-staging.

  • XCEL oven operating and maintained properly. Verify gasket quality. Xcel Oven Mastery Job Aids stored in Chicken Mastery Box.

Big 5

  • Projections / Colored time tags

  • Shift Planner / Floor Management

  • Oil management & tracker

  • Chicken Mastery

  • Cleaning Process

NOTES

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