Group 5 Lock Down Health Check Q2

• Store Name

• Store No.

• Completed By: Steve Neal

1. Securing our store perimeters

• Are all entrances and exits locked and alarmed when the store is not trading ?

  Yes

  No

  N/A

• Is the back door and main gate secured at all times and only opened when there is an authorised delivery / vehicle ?

  Yes

  No

  N/A

• Are all areas outside of the store and in the back yard clear and tidy, to prevent any concealment of goods ?

  Yes

  No

  N/A

• Are all fire exits closed, door seals applied and where applicable locked and alarmed ?

  Yes

  No

  N/A

• Are all door seals checked and recorded daily ?

  Yes

  No

  N/A

• Are the RF gates working ? Check 10 lines with different tags/cases.

  Yes

  No

  N/A

2. Using our secure lock ups

• Are all high value stock deliveries moved to the designated area on arrival ?

  Yes

  No

  N/A

• Are authorised personnel / colleagues lists on display lock up doors ?

  Yes

  No

  N/A

• Are secure lock ups locked when not occupied ?

  Yes

  No

  N/A

3. Controlling waste procedures

• Are there clearly defined areas in the back rooms for returns / not for sales / damages ?

  Yes

  No

  N/A

• Is all waste recorded regularly and not left to build up ? Is the clipboard, 3 Times a day, process being used ?<br><br><br>

  Yes

  No

  N/A

• Is all booked waste checked by a manager against the waste print before being disposed of, and are the prints available to review ?

  Yes

  No

  N/A

• Is cleaners waste and damages being recorded daily, and is there a cleaners waste diary being used ?

  Yes

  No

  N/A

• Is the compactor / wheelie bins kept locked at all times, and access restricted to authorised personnel only ?

  Yes

  No

  N/A

• Are all PDAs and printers securely controlled, and not left unattended on the sales floor or back areas ?

  Yes

  No

  N/A

4. Key control

• Are all store keys signed in / out by authorised personnel only using the RP32 and audited weekly?

  Yes

  No

  N/A

• Are the key control cupboards / cabinets kept locked at all times ?

  Yes

  No

  N/A

• Are all critical keys kept in a separate secure cabinet ? ( ie. store keys, cash office keys )

  Yes

  No

  N/A

5. Carrying out good cash controls

• Are the weekly and periodic Store Manager Cash Checks being completed ?

  Yes

  No

  N/A

• Are all discrepancies on the weekly cash report understood, investigated if required, and have valid reasons ?

  Yes

  No

  N/A

• Are all self service checkout cash routines carried out under dual control ?

  Yes

  No

  N/A

• Are random till checks carried out daily as per company policy ?

  Yes

  No

  N/A

• Have all till check investigations been completed and interviews carried out in a timely manner ?

  Yes

  No

  N/A

• Is cash regularly deposited into the safe as per company policy ?

  Yes

  No

  N/A

• Have all old cash office usernames been deleted?

  Yes

  No

  N/A

• Has everyone that has access to the cash office system signed the password policy, and is there a copy of his in their personnel file ?

  Yes

  No

  N/A

• Review cash posting CCTV - is it duel controlled and posted straight away?

  Yes

  No

  N/A

• Review checkout back office - are all old cashier numbers deleted?

  Yes

  No

  N/A

• Are all void transactions kept as a record with valid reasons written on them?

  Yes

  No

  N/A

• Was the last external cash office audit green?

  Yes

  No

  N/A

6. Controlling the most vulnerable areas of the store

• Is CCTV prioritised on the high value / risk areas of the store ?

  Yes

  No

  N/A

• Is all CCTV working in the store ? if not, has it been reported to maintenance ?

  Yes

  No

  N/A

• Is all high value merchandise protected in line with the Product Protection guide ?

  Yes

  No

  N/A

• Is restricted fill used where needed on high shrink lines?

  Yes

  No

  N/A

• Is the daily product protection guide completed, and issues highlighted, communicated to the management team ?

  Yes

  No

  N/A

• Are the relevant "CCTV recording in progress" "thieves will be prosecuted" etc sel's visible on all high risk areas?

  Yes

  No

  N/A

• Are fitting rooms controlled, and garments checked in / out ?

  Yes

  No

  N/A

• Does the store schedules reflect colleagues presence on the shop floor at all times ?

  Yes

  No

  N/A

• Are there no signs of damaged packaging or grazing in any of the back areas ?

  Yes

  No

  N/A

• Are all back areas and offices clear of stock, and well presented demonstrating a culture of "a place for everything, and everything in its place" ?

  Yes

  No

  N/A

• Is chewing gum and high value confectionery stored securely ?

  Yes

  No

  N/A

• Are all redundant cupboards/rooms/areas locked and security sealed?

  Yes

  No

  N/A

• Are all lockers and cloak rooms tidy, with no signs of grazing ?

  Yes

  No

  N/A

• Is there no evidence of staff shopping being put by in chillers and offices ?

  Yes

  No

  N/A

• Is there a robust process in place for the transfer of goods to the canteen, and have all the goods in the canteen clearly been marked as canteen stock ?

  Yes

  No

  N/A

• There are no tesco cleaning products in cleaners rooms/bakery/under shelf draws/checkouts?

  Yes

  No

  N/A

• Is there evidence that uod numbers are checked on all deliveries?

  Yes

  No

  N/A

• Are all card and book deliveries being checked in, and Manager checks done randomly ?

  Yes

  No

  N/A

• Are saltly returns kept secure and sent back regularly?

  Yes

  No

  N/A

7a. Checkouts

• Are checkouts next to high value areas manned as a priority ?

  Yes

  No

  N/A

• Are all checkout gates / belts closed when not manned to prevent people walking through ?

  Yes

  No

  N/A

• Are all put backs actioned straight away?

  Yes

  No

  N/A

• Is team-leader visible and wearing headset?

  Yes

  No

  N/A

• Are all detaggers on unmanned tills locked?

  Yes

  No

  N/A

• Can colleagues get 5/5 with product recognition on bakery and produce?

  Yes

  No

  N/A

• No tills signed on without a cashier present?

  Yes

  No

  N/A

7b. Assisted Service

• Does the self service plu list have the correct lines on it?

  Yes

  No

  N/A

• Are all self service colleagues using the scannable barcode?

  Yes

  No

  N/A

• Is the gold key tagged and held in cash office?

  Yes

  No

  N/A

• Is the self service colleague keeping their eyes wide open for possible deception?

  Yes

  No

  N/A

• Is there the right ratio of colleagues per till? (Min 1 per 6 tills, ideally 1 per 4 tills at busy periods)

  Yes

  No

  N/A

8. Ensuring all visitors sign in and wear a name badge

• Have all visitors signed in / out, and non Tesco personnel been issued with a visitors badge / high vis jacket ?

  Yes

  No

  N/A

• Are drivers signing in when using store facilities and subject to random staff searches ?

  Yes

  No

  N/A

• Ensure no supplier reps. are working in our back rooms with their own handbags, etc. ?

  Yes

  No

  N/A

9. Security guards

• Are guards present at the front of the store, and do they greet customers in a friendly manner ?

  Yes

  No

  N/A

• Are the guards engaged in the Store activities ? Do they understand the store's key shrink lines and what is being done to protect them ? Are the top 50 lines highlighted at the shelf edge ?

  Yes

  No

  N/A

• Does the Store management team give regular feedback to the Guarding agency, and are aware of their time of visits to discuss the store Shinkage and other theft related KPIs ?

  Yes

  No

  N/A

• Is there an agreed way of communication between the guards and the store management team, and are they ready to support the Duty Manager to carry out an arrest once SCONE rule is adhered to ?

  Yes

  No

  N/A

• Does the store report all incidents on the system ? Have they been green for the past 4 weeks ?

  Yes

  No

  N/A

• Are the key holder details accurate on the incident reporting tool?

  Yes

  No

  N/A

• Does the store have a good relationship / contact no's for the local police / community support officers ?

  Yes

  No

  N/A

10. Carrying out regular colleague and visitor searches

• Has the Store achieved a minimum of 25% of it's head count in staff searches each week for the last 4 weeks?

  Yes

  No

  N/A

• Have all Managers completed staff searches, and have they been completed throughout the day / night ?

  Yes

  No

  N/A

• Have staff searches been carried out on cleaners / security / managers and visitors ?

  Yes

  No

  N/A

• Have staff searches been conducted on delivery vehicles, cars, lockers, dot com vans where applicable ?

  Yes

  No

  N/A

Stock Control Routines

• Is the gap report taken to the AM meeting and discussed?

  Yes

  No

  N/A

• Are all gaps 100% scanned every day?

  Yes

  No

  N/A

• Are any "missed dept gap scans" shown on weekly gaps report genuine?

  Yes

  No

  N/A

• Is the store below 15% stock record errors?

  Yes

  No

  N/A

• Are all mismatch folders up to date, and have all SRM reports been signed by a team leader/Manager ?

  Yes

  No

  N/A

• Is overstock investigation being completed on 4% or more of stocked lines each week?

  Yes

  No

  N/A

• Are all transfers to the colleague room signed off by the duty manager and filed?

  Yes

  No

  N/A

• Does the store have 0 outstanding/awaiting collection entertainment ARNs ?

  Yes

  No

  N/A

• Does the Store Manager (Deputy in absence of SM) sign of the weekly DSS checklist, including reviewing the mmx reports ?

  Yes

  No

  N/A

• Are bread and milk returns being completed weekly ?

  Yes

  No

  N/A

Colleague engagement

• Has the Store got a Lock Down protection plan by department on display, for all colleagues to see ?

  Yes

  No

  N/A

• Is there plenty of security POS displayed in the back areas of the store ? Eg. Eyes wide open POS.

  Yes

  No

  N/A

• Have all colleagues attended a winning with shrink engagement session and seen the latest DVD ? Check 10 random training records.

  Yes

  No

  N/A

• Ask 5 random colleagues about the Store Lock Down plan. Do they have a clear understanding of what is being done, and the part they play ?

  Yes

  No

  N/A

• Has every colleague signed a copy of the Store's shopping policy, and is it on display in the canteen and locker rooms ?

  Yes

  No

  N/A

• Has the Store. Manager written to their team to ask for their support and help ?

  Yes

  No

  N/A

General

• Does the Store Manager clearly understand the weekly shrinkage dashboard, and is it being used weekly, with next steps being recorded ?

  Yes

  No

  N/A

• Are the top 20 lines from last MST, and the top 10 from the previous week highlighted at the shelf edge, and are next steps in place to understand and prevent loss on these lines ?

  Yes

  No

  N/A

• Is a weekly loss meeting being held, with effective next steps in place ? Are these on display to everyone ?

  Yes

  No

  N/A

• Has the latest deep dive report been communicated to the team, and used as part of the stores shrinkage plan ?

  Yes

  No

  N/A

• Does each member of the management team understand the weekly dashboard, and review their own dept. reports ?

  Yes

  No

  N/A

• Does each member of the management team know what their top 10 losses from the previous week are ? Have these been reviewed and action taken to prevent further loss ?

  Yes

  No

  N/A

• Can each member of the management team explain what they are doing actively to prevent stock loss ? Eg. Delivery checks, daily counts, etc.

  Yes

  No

  N/A

• Has the PM carried out a colleague training audit to see how aware our colleagues are around stock loss ?

  Yes

  No

  N/A

• Have next steps been completed from the previous lockdown Healthcheck ?

  Yes

  No

  N/A