Group 610 Improvement Audit

• Group 610 Improvement Audit

• Store

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Operations

• Unknown loss board is up to date - LP Dashboard/ Security 6 completed daily, weekly meeting with clear next steps.

  Yes

  No

  N/A

• Staff searches - are they being completed weekly with a minimum of 2 per shift leader per week across various days.

  Yes

  No

  N/A

• Review weekly finalisation for end of week - review cash loss, Sm review and signature of Safe results, Lottery reconciliation, Lottery report, Till results.

  Yes

  No

  N/A

• Review previous weekly DSS - SM review of 7 days in & out's, Missing TRN's, No unconfirmed deliveries.

  Yes

  No

  N/A

• Waste reports - these are filedSigned by the shift leader for the last 7 days, Waste area managed and not allowed to build up.

  Yes

  No

  N/A

People

• Colleague room is clean and tidy - including fridge, cupboards and drawers, no clutter on tables, confidential information, fruit bowls are full and fresh and bin emptied and clean.

  Yes

  No

  N/A

• Toilets are clean and tidy - Nothing is stored in toilets, area is clean and doesn't smell.

  Yes

  No

  N/A

• Standards of dress - All colleagues are dressed for service in the correct uniform, no trainers, bleach trousers etc.

  Yes

  No

  N/A

• Absence - Store Manager / Shift Leader can describe absence for last week and who is currently off sick, check the last person in the absence log has received a welcome back.

  Yes

  No

  N/A

• Shift Leader - have they completed and signed off their My Role pack.

  Yes

  No

  N/A

Training

• Verisae - Duty Manager can sign in to Verisae and navigate it, all WON have been resolved within 30 days.

  Yes

  No

  N/A

• First Aid - All Management team have been Fist Aid trained and certificate displayed.

  Yes

  No

  N/A

• DPS - All Management team have License and Store Manager licence is displayed at the front of store.

  Yes

  No

  N/A

• New Starters - Check TRC is completed and that they have had their 4,8 and 12 week catch ups with the Store Manager.

  Yes

  No

  N/A

• Service - check understanding of 2 in a queue, 3 Bells and Invisible cheque book.

  Yes

  No

  N/A

Standards

• Promotion ends - Are they full and presented and POS is in accordance with WGLL guide, no printed pos.

  Yes

  No

  N/A

• PI - check a selection of labels for out of date, all stacks to have A4 POS and label, BWS to have Think 25 POS on stack.

  Yes

  No

  N/A

• Bakery - Are they full and presented with the right amount of stock for the time of day, tray and utensils are clean and bake is of the right quality.

  Yes

  No

  N/A

• 10 point check - Shift Leader has completed 10 Point check with and realistic score and can describe daily KPI's and next steps.

  Yes

  No

  N/A

• Warehouse/Office - Tidy well managed areas, Back stock separated and sign-posted, no paperwork left on desk and doors locked when not being used.

  Yes

  No

  N/A