GSDL - Store Visit

• Document No.

• Store Walk-Thru

• Store/Site

• Conducted on

  Date

• Prepared by

• Personnel

My Store

STORE EXTERIOR

• Exterior sign working?

  Yes

  No

  N/A

• Front of store free of debris?

  Yes

  No

  N/A

• Windows and doors clean?

  Yes

  No

  N/A

• Window and door frames clean?

  Yes

  No

  N/A

• Window posters per plan-o-gram?

  Yes

  No

  N/A

• Windows free of extra posters, signs and marketing?

  Yes

  No

  N/A

• Store Hours sign per guidelines?

  Yes

  No

  N/A

• Open Sign working?

  Yes

  No

  N/A

Walls

• Lights

  Yes

  No

  N/A

• GS TV

  Yes

  No

  N/A

• Floors free of debris?

  Yes

  No

  N/A

• Interactive units working and clean?

  Yes

  No

  N/A

• Console Center

  Yes

  No

  N/A

• Xbox One New Release

  Yes

  No

  N/A

• Xbox One New Games

  Yes

  No

  N/A

• Xbox One "Sale" rows with shelf-talkers

  Yes

  No

  N/A

• Xbox DLC

  Yes

  No

  N/A

• Xbox One Best Sellers

  Yes

  No

  N/A

• Xbox One Pre-Owned

  Yes

  No

  N/A

• Xbox One Accessories

  Yes

  No

  N/A

• Xbox Headsets

  Yes

  No

  N/A

• Xbox 360 New Games

  Yes

  No

  N/A

• Xbox 360 "Sales" rows with shelf-talkers

  Yes

  No

  N/A

• Xbox 360 Bestsellers

  Yes

  No

  N/A

• Xbox 360 Pre-Owned

  Yes

  No

  N/A

• Xbox 360 Accessories

  Yes

  No

  N/A

• STEAM

  Yes

  No

  N/A

• PS4 New Releases

  Yes

  No

  N/A

• PS4 New Games

  Yes

  No

  N/A

• PS4 "Sales" row with Shelf-talkers

  Yes

  No

  N/A

• PS DLC

  Yes

  No

  N/A

• PS4 Best Sellers

  Yes

  No

  N/A

• PS4 Pre-Owned

  Yes

  No

  N/A

• PS4 Accessories

  Yes

  No

  N/A

• PS Headsets

  Yes

  No

  N/A

• PS3 New Games

  Yes

  No

  N/A

• PS3 "Sale" row with shelf-talker

  Yes

  No

  N/A

• PS3 Bestsellers

  Yes

  No

  N/A

• PS3 Pre-Owned

  Yes

  No

  N/A

• PS3 Accessories

  Yes

  No

  N/A

• Amiibo

  Yes

  No

  N/A

• WiiU New Release

  Yes

  No

  N/A

• WiiU Pre-owned

  Yes

  No

  N/A

• WiiU Accessories

  Yes

  No

  N/A

• 3DS New Release<br>

  Yes

  No

  N/A

• 3DS New Games

  Yes

  No

  N/A

• 3DS Pre-Owned

  Yes

  No

  N/A

• 3DS Accessories

  Yes

  No

  N/A

• DS Pre-Owned Case

  Yes

  No

  N/A

• Pre-owned Accessory Wall

  Yes

  No

  N/A

• Collectibles

  Yes

  No

  N/A

• Skylanders

  Yes

  No

  N/A

• Disney

  Yes

  No

  N/A

• LEGO

  Yes

  No

  N/A

• Pre-Owned IGFs

  Yes

  No

  N/A

• Cricket

  Yes

  No

  N/A

Cashwrap

• Cashwrap Pre-Owned Systems

  Yes

  No

  N/A

• Cashwrap New Systems

  Yes

  No

  N/A

• Back Cashwrap

  Yes

  No

  N/A

• Front Cashwrap

  Yes

  No

  N/A

• Counter (NCO)

  Yes

  No

  N/A

• Shrines

  Yes

  No

  N/A

• System Stacks

  Yes

  No

  N/A

Floor Fixture

• RVT

  Yes

  No

  N/A

• Collectibles Tower

  Yes

  No

  N/A

• Pre-Owned Bin

  Yes

  No

  N/A

• POSA Rack

  Yes

  No

  N/A

• Clearance Bin

  Yes

  No

  N/A

• stanchions

  Yes

  No

  N/A

• Marketing Gondolas

  Yes

  No

  N/A

• Marketing Banners

  Yes

  No

  N/A

BACKROOMS

• Backrooms NCO

  Yes

  No

  N/A

• Microwave clean

  Yes

  No

  N/A

• Refrigerator clean

  Yes

  No

  N/A

• Trade Hold

  Yes

  No

  N/A

• Pre-owned systems (trade stickers)

  Yes

  No

  N/A

• Bathroom - NCO

  Yes

  No

  N/A

My Team

PLAYBOOK BEHAVIORS

• Is upcoming week planned ahead?

  Yes

  No

  N/A

• Are MODs spending the first 5 minutes with employees review behaviors, expectations of shift and tasks?

  Yes

  No

  N/A

• Are MODs conducting store walks at the beginning of their shifts?

  Yes

  No

  N/A

• Are MODs following-up with Solution Selling Behaviors during employees shift?

  Yes

  No

  N/A

• Are MODs spending the last 2 minutes of the employees shift to review their shift?

  Yes

  No

  N/A

• Are weekly individual results being reviewed with staff?<br>

  Yes

  No

  N/A

• Does the store have a plan for opportunities?

  Yes

  No

  N/A

DEVELOPMENT

• LevelUp

  Yes

  No

  N/A

• Are DVR notes being conducted (5 minutes per employee per week)?

  Yes

  No

  N/A

• Coaching Sessions

  Yes

  No

  N/A

• Workday Feedback

  Yes

  No

  N/A

• Do associates understand plan-o-grams?

  Yes

  No

  N/A

• Review ASM Development

  Yes

  No

  N/A

• Review SGA(s) Development

  Yes

  No

  N/A

• Review GA Development

  Yes

  No

  N/A

• Review store employee needs?

  Yes

  No

  N/A

Business Review

• Review P&L

  Yes

  No

  N/A

• Review Health Report

  Yes

  No

  N/A

• Review PGW

  Yes

  No

  N/A

• Review Service Matter Scores

  Yes

  No

  N/A

My Guests

SOLUTION SELLING BEHAVIORS

• Are associates making customers their first priority?

  Yes

  No

  N/A

• Are associates using tablet to engage customers on the sales floor?

  Yes

  No

  N/A

• Are associates approaching customers?<br>

  Yes

  No

  N/A

• Are associates genuinely greeting customers?

  Yes

  No

  N/A

• Are associates asking open-ended questions?

  Yes

  No

  N/A

• Are associates recommending product based on customer needs?

  Yes

  No

  N/A

• Are associates genuinely asking for feedback from customers?

  Yes

  No

  N/A

Effort Category Behaviors

• Are Associates recommending reservations?<br>

  Yes

  No

  N/A

• Do associates know current focus titles and their promotions, premiums and midnights?

  Yes

  No

  N/A

• Are associates personally recommending pre-owned over new and overcoming objections by informing customers of pre-owned benefits?

  Yes

  No

  N/A

• Are associates presenting the benefits and value of PRO memberships?

  Yes

  No

  N/A

• Are associates informing customers that they can use points to renew membership?

  Yes

  No

  N/A

• Are associates automatically enrolling customers in the FREE membership?

  Yes

  No

  N/A

• Are associates consistently recommending GPGs?

  Yes

  No

  N/A

• Are Associates recommending PRPs?

  Yes

  No

  N/A

• Are associates recommending Web In Store when possible?

  Yes

  No

  N/A

• Are associates informing customers of our current trade promotions/trade value?

  Yes

  No

  N/A

• Are associates stapling trade flyers to the front of receipts?

  Yes

  No

  N/A

MOD INFO

• MOD signature

  Sign

• Date

  Date