Guest Arrivals Audit

• Conducted on

  Date

• Prepared by

• Were the Guests welcomed off their flight ?

  Yes

  No

  N/A

• Was there an arrival announcement made onboard by ground staff ?

  Yes

  No

  N/A

Did the announcement include the Carousel number for Baggage delivery?

• Did the agent position themselves in a position that allowed them to be viable and available for queries and questions ?

  Yes

  No

  N/A

• Were the podiums manned inside arrivals hall ?

  Yes

  No

  N/A

• Was the Customer Service desk manned?

  Yes

  No

  N/A