Guest audit

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

Curb appeal

• No visible trash in parking lot

  Yes

  No

  N/A

• Landscaping looks great

  Yes

  No

  N/A

• Outside neon signs on and tiki torches lit

  Yes

  No

  N/A

• Reader boards enticing guests to want to pull into restaurant

  Yes

  No

  N/A

Greet

• You were greeted with a sincere, warm and smiling host/hostess

  Yes

  No

  N/A

• If you made a reservation either by phone or on line it was very user friendly

  Yes

  No

  N/A

• The host engaged with you on the way to the table

  Yes

  No

  N/A

• the host/hostess waited for you to sit down before handing you the menus

  Yes

  No

  N/A

• The host/hostess reviewed the special sheets with the guests and thanked the guests for dining with us

  Yes

  No

  N/A

• On departure the host thanked us.

  Yes

  No

  N/A

Server

• There was a prompt greet from the server

  Yes

  No

  N/A

• The server's greet was welcoming and made you feel like you were in good hands.

  Yes

  No

  N/A

• The server reiterated the specials

  Yes

  No

  N/A

• The server suggested something from the bar if it was dinner time

  Yes

  No

  N/A

• The server asked if it was your first time at the restaurant

  Yes

  No

  N/A

• If it was your first time then they gave a great menu tour

  Yes

  No

  N/A

• The server made suggestions on the menu

  Yes

  No

  N/A

• The server asked if there were any food allergies to be aware of?

  Yes

  No

  N/A

• Attentive to drink re-fills

  Yes

  No

  N/A

• Asked the table if they would like bread and any particular type.

  Yes

  No

  N/A

• When refilling drinks they pull the glass away from the table and refilled over floor vs table

  Yes

  No

  N/A

• When food was served it was not auctioned off

  Yes

  No

  N/A

• If a steak was ordered the server asked the guest to cut into to check temperture

  Yes

  No

  N/A

• dessert was suggested when food was dropped at the table to plant the seed

  Yes

  No

  N/A

• Pre-bussing was efficient and happened thru out the meal

  Yes

  No

  N/A

Food quality

• Food was served in a timely manner

  Yes

  No

  N/A

• Hot food served hot and cold food served cold

  Yes

  No

  N/A

• Plate presentation was a "wow".

  Yes

  No

  N/A

• Steaks cooked to the proper temperature if ordered

  Yes

  No

  N/A

• Soft butter served with bread

  Yes

  No

  N/A

Ambience

• Temperature was perfect

  Yes

  No

  N/A

• Lighting was perfect

  Yes

  No

  N/A

• Restrooms were clean and stocked

  Yes

  No

  N/A

• All uniforms on employees were clean and looked good

  Yes

  No

  N/A

• Music levels were perfect

  Yes

  No

  N/A

• Teamwork was visible between the entire staff (bus stop)

  Yes

  No

  N/A

Manager visibility

• Manager is visible on the floor engaged with the guests

  Yes

  No

  N/A

• Managers attire was professional and well groomed

  Yes

  No

  N/A

• At some point during your visit the manager acknowledged you

  Yes

  No

  N/A